#Incorrect IP adress blocking

1 messages · Page 1 of 1 (latest)

hot socket
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Hiya, me and my friend share a house and both created an Elevenlabs account to use the free tts option. It has blocked both of our accounts, can this be looked into?

robust oracleBOT
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@hot socket

AI-generated Answer for realseb265

I'm sorry for the inconvenience you're experiencing. However, based on the information provided in the knowledge base, there's no specific information about multiple accounts being used from the same household or IP address. It's also not mentioned if this could lead to accounts being blocked.

For this specific issue, I would recommend reaching out directly to ElevenLabs' support team. They would be able to provide the most accurate information and assistance regarding your accounts.

hot socket
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how do i reach out to them

cloud willow
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Nothing you can do unfortunately. You'll need to pay for a paid subscription.

hot socket
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why

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im entitled to a free pass that everyone else has and so does my roomate

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just because we are in the same ip dosent mean me or him are abusing free accounts

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theres a blacklist, remove it

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cos im not trying to abuse anything, neither is my roomate

hot socket
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can someone assist me with this then

torpid harness
hot socket
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why

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you just unblock the ip that the algorithm has blocked

hot socket
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this is pathetic

hot socket
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i do not see what i and my roomate have done to get banned

hot socket
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why cant anyone just unblock the ip

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i was wrongfully banned off because i have a roomate

torpid harness
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I understand you are frustrated with being banned. Unfortunately, this is an automatic process and there is nothing that can be done.

hot socket
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why

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this is utterly shambolic

glass dew
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bunch of fraudsters