#I've emailed 3x for support and haven't received a response in over a week. Is Eleven Labs support

1 messages · Page 1 of 1 (latest)

carmine rainBOT
#
AI-generated Answer for rosie_93955

I'm sorry to hear about your experience. According to the information available, you can get in touch with ElevenLabs customer support in two ways:

  1. If you have general inquiries, you can usually get answers by using the AI chatbot in the bottom right of the help center and filling in the request form.
  2. If you have a more specific question and need to get in contact with support directly, you can use the form here.

Additionally, if you want to speak to people over at the ElevenLabs community, you can join their Discord channel. This is recommended if you have API questions or just want to hang out.

Please note that response times may vary and it's possible that there could be delays. If you're still having trouble getting a response, you might want to try reaching out through one of

References

Title: Other – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/13167144801169-Other

Title: How can I contact support? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14139492797073-How-can-I-contact-support

Title: Partnerships and Affiliates – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24489715018897-Partnerships-and-Affiliates

Title: Why am I not receiving a verification email? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13513896961425-Why-am-I-not-receiving-a-verification-email

Title: Account – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/14162661523985-Account

Title: Troubleshooting – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/13415989887889-Troubleshooting

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

willow seal
#

@past wigeon what's the ticket Id?

carmine rainBOT
#
AI-generated Answer for dawn.dusk

I'm sorry to hear about your experience. While I don't have access to specific customer service details or ticket information, I can provide some general advice.

Eleven Labs does have a customer support system in place. You can get in touch with them in two ways:

  1. You can use the AI chatbot in the bottom right of the help center and fill in the request form for general inquiries.
  2. For more specific questions, you can use the form here to get in contact with support directly.

Additionally, if you have API questions or just want to hang out, you can join the ElevenLabs community on their Discord channel.

If you've already tried these methods and haven't received a response, it might be worth trying again or checking your spam folder to make sure their response didn

References

Title: What is your billing address and VAT/EIN number? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/21757104682001-What-is-your-billing-address-and-VAT-EIN-number

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

Title: Legal and Safety – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/14163402172433-Legal-and-Safety

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

Title: What langauges are supported with Professional Voice Cloning (PVC)? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/19569659818129-What-langauges-are-supported-with-Professional-Voice-Cloning-PVC

Title: How can I contact support? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14139492797073-How-can-I-contact-support

Title: How to download the generate files? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14129286847505-How-to-download-the-generate-files

Title: Other – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/13167144801169-Other

Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms

past wigeon
# willow seal <@1198139591790702612> what's the ticket Id?

I don't have a ticket ID even. I'm emailing them because I have CREATOR account but no access to Instant oice Cloning which is supposed to be part of the options when you have CREATOR. The month of trying this out is wasted now because no one is getting back to me. @carmine rain

willow seal
carmine rainBOT
#

Hello, @past wigeon

Unfortunately, you will have to contact elevenlabs support to get this resolved, you can create a ticket using this button.
past wigeon
#

Thanks. I submitted. Does that mean the email support doesn't work?

willow seal