i need help with my case 57638 - where

[restive mantle]

@quasi cove can you help us? we are blocked. our account is [e-mail] and we are part of the Enterprise Grant.

[vale yoke]

Unfortunately Discord moderators don’t have access to anything. Can you be more specific as to the problem? You can’t even log into the website or just API generations aren’t working?

[restive mantle]

ValueError("Could not generate voice", response.text) ValueError: ('Could not generate voice', '{"detail":{"status":"quota_exceeded","message":"This request exceeds your quota. You have 1168 characters remaining, while 1934 characters are required for this request.","character_used":10766,"character_limit":10000}}')

that's the error

but we are on the enterprise grant

so we should have more than 10K chars

[restive mantle]

any idea?

[restive mantle]

can someone help me?

[vale yoke]

This means the API key being used is tied to a free plan. Either you are using the wrong API key and the grant characters were added to a different account, or they haven’t been given yet. Do you know for sure you had them previously?

[restive mantle]

i don't

but i received this email

and our usage has been very low

[vale yoke]

I am just a Discord mod so don’t have access to accounts or tickets unfortunately. Assuming you aren’t logged into the wrong account, I’d have to believe the credits haven’t been properly applied to your account.

[vale yoke]

Did you reply to that email asking why it is not working?

[restive mantle]

i'll try that

i logged a case, so thought that was the better route

but no response

[vale yoke]

If you opened a support ticket I’m not sure they would be able to help you directly since they aren’t really involved in the grants. Maybe they could forward your message though.

@azure jackal could assist but I’ve not seen her on Discord for awhile. I’m tagging her in case she sees this tomorrow. Unfortunately nothing can be done tonight as the team is based in Europe and they aren’t around this late.