Can not use free version. | ElevenLabs | Page 1

slow widget Dec 27, 2023, 3:58 PM

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Hello I need your support. can you talk to me personally?

slow widget Dec 27, 2023, 4:24 PM

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Hello..anyone here?

tight steppe Dec 27, 2023, 5:32 PM

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Hi, what do you need help with? I would recommend giving a bit more detail about your issue so people can help you more aptly. I would also recommend asking #1156635792962240532 or looking in the help center on the website. If it is about using a VPN, you can find that question in the Discord and unfortunately there is nothing we can do about it.

slow widget Dec 28, 2023, 6:19 PM

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I am not using any vpn

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When I signed up in the website,I got a mail to verify my account

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The link opened in an another browser

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That's why my account got flagged

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It's not about using VPN..please remove it from my account,so that I can use it..

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I also sent mail about it

boreal quail Dec 28, 2023, 9:11 PM

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Hello, verification link opening in another browser wouldn't cause your account to get flagged. Mainly this occurs when multiple free accounts have used the same IP address. Unfortunately this occurs when using shared IP addresses (especially common if using mobile internet service), doesn't need to be a VPN. ElevenLabs does not remove IP blocks, but usually your account isn't actually flagged.

slow widget Dec 29, 2023, 2:00 AM

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I have 1 account only

boreal quail Dec 29, 2023, 2:03 AM

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slow widget I have 1 account only

Then someone else has used ElevenLabs on the same IP address you are connecting with.

slow widget Dec 29, 2023, 2:53 AM

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No..I am the only one here

slow widget Jan 3, 2024, 6:58 PM

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Hello

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Can you solve this problem or not?I can't take subscription now..May be later I will.But now I want free plan..But because this unusual activity error I can't use it .

#Can not use free version.