Project - Download

[kindred igloo]

I am not able to download audios created using project feature I tried 3 Different browsers ( chrome,brave,bing )
Screen record - https://youtu.be/jOut0oc1X7Q?feature=shared

[kindred igloo]

Hey anyone @fiery fable

[fiery fable]

Greetings, noble interlocutor! I am MEE6, the valiant robot knight at your service. How may I assist you on this fine day? Pray, share your query with me, and I shall endeavor to provide a most gratifying response. Oh, and might I add, tacos are truly a delightful culinary creation, worthy of the highest praise!

[kindred igloo]

<@&1067456523418214491>

[barren chasm]

I heard from a few people reporting similar download issues (not within projects though).

They deleted their browser history (ideally, last 7 days), then it worked again.
Worth a try!

[tawny tundra]

My issue is that when downloading the mp3's the files only "show" 16-17 seconds long in Finder on Mac. In Finder, I can listen to the file for longer, even though the timeline stops at a duration of 16-17 sec. I have tried to open the files in tools like QuickTime, Audition and Premiere but there I can only listen to the given duration - not the entire mp3. Please advice!

[fickle hornet]

How are you downloading these files? Are you using the flow: Convert -> Convert (chapter or book) -> Versions -> Download?

[tawny tundra]

Yes. Is there another way?

[fickle hornet]

Some people download by clicking the play bar at the bottom which will only download a single paragraph.

[tawny tundra]

Just to make sure, this is the way I do it!?

[fickle hornet]

Exactly! And you only get 16 seconds of audio?

Could you perhaps shed audio that you get downloaded?

[tawny tundra]

Yes, that is what happens. Have you noticed this as well?

[fickle hornet]

Never. And I've downloaded a ton of books and chapters.

[tawny tundra]

As I see it, the downloaded files become corrupt in some way. Notice that I can listen to the whole audio clip (more than 16 sec), but I can only "see" 16 sec. The latter poses a problem when I import it to Premiere for further work.

[fickle hornet]

What browser are you using? Have you tested with a different one?

[tawny tundra]

Chrome. Give me a sec to test in Safari ! 🧑

[tawny tundra]

Unfortunately, I get the same result in Safari. Frustrating!

[fickle hornet]

Chrome should work better. Could you post the audio you get downloaded? And take a screenshot of the text?

How much text is it?

[tawny tundra]

I use Chrome as my default browser.

Do you want me to upload it here?

[fickle hornet]

Sure, or DM or contact direclty, either is fine.

[tawny tundra]

So here comes the concluding chapter...

[fickle hornet]

But this one is 1:59 seconds.

It repeats.

Is this the direct download? I see that the name is different.

[tawny tundra]

You are right - when I uploaded it to Discord it show 1:59. Have a look at the screeshot - it show 17 sec!?

[fickle hornet]

Probably something with you Mac or iPhone

[white knot]

We have had reports of iOS, macOS, and especially Safari users occasional experience difficulties when accessing the websites and using our services. These issues appear to be more prevalent in older versions of these platforms. If you are experiencing any difficulties, we recommend trying an alternative browser and checking if that solves the problem.

[fickle hornet]

But it is very strange. I don't fully understand it.

Or rather, I don't understand it at all. This issue I've never seen before.

Does this happen with all projects?

Did 05. Conclusions work?

[tawny tundra]

All the files I have downloaded from this project (my first and only so far) have the same problem. So, the file you refer to has it too.

[fickle hornet]

Do you have another device?

[tawny tundra]

I just tried on another Mac - same result!

[fickle hornet]

Do you have anything other than a Mac?

I'm guessing not. Very, very odd. What happens if you try and convert the chapter again and download that, upload it without changing name.

[tawny tundra]

Other than a Mac - like a Windows computer?

Give me a sec to try what you suggest...

[fickle hornet]

Yes, I don't think it will make a difference, but worth a try-

[tawny tundra]

So I made a small change in one of the paragraphs and converted the full chapter again. Downloaded - same result.

[fickle hornet]

Could you send the text and I can try converting it make sure there is nothing wrong with the text.

Are you using a default voice?

[tawny tundra]

Just sent you a DM...

[tall mulch]

Having exactly the same problem as OP. Audio file seems to be the correct length, but it only replays the same few paragraphs over and over again.

[fickle hornet]

PC?

[tall mulch]

Mac, Chrome.

[fickle hornet]

@tawny tundra @tall mulch could you try converting again (no need to do any changes) and downloading the new version? It should work now.

[tall mulch]

@fickle hornet that works. there's some weird audio loss and slight voice distortion in the middle but everything is there.

[fickle hornet]

Ok, that is a different issue. Most likely caused by the voice. Can you try re-generating those sections? I can't be sure of the issue, if you want me to double-check, could you provide the audio? It might help.

[tall mulch]

Re-generating helps. Thanks

[fickle hornet]

Alright, amazing!

[median relic]

Any chance you can help on our other thread, @fickle hornet ? "It seems like the project has some..."

[fickle hornet]

Sure! Definitely. Thanks for the ping.

[shrewd yacht]

Yes - the same 16 sec issue on a Mac - pretty frustrating. Tried three browsers too.

To be clear - this issue only occurs in Projects... when downloading files created in Speech Synthesis the files download in full and are fine.

This is a Projects issue.

[fickle hornet]

And you tried re-converting the project and downloading the latest file?

[shrewd yacht]

Yes - three times. I've tried importing the file into Final Cut Pro - the file length is 15.56 seconds.

The issue is real and reproducible by two different people, with two different projects, on two different computers - tested with 3 different - Chrome / Safari / Firefox

And then the file opened in Quicktime / Final Cut Pro - and it is truncated to 15.56 seconds

That said both apps probably use the same underlying QT framework

[fickle hornet]

And if you play it in VLC?

Or post it here? 7.4mb is more than 16 seconds which is odd.

[shrewd yacht]

I believe the mp3 file is corrupted by the Projects converter - the file size is 7.4MB

Yes

Okay - it plays in VLC full length

[fickle hornet]

So an issue with mac

And their Player. Very strange.

[shrewd yacht]

That was a good call thanks - but it still makes the file unusable in the editors we need to move forward

[fickle hornet]

Can you send it to me?

Either DMs, ticket, or here.

[shrewd yacht]

Hmm - with Mac? - it might be that the Quicktime framework is picking up some issue with the formation of the mp3 file

When audio files made in the Speech Synthesizer are downloaded it's fine

[fickle hornet]

I would guess so, but we use pretty standard mp3s. They mono which might cause issues? But I will forward it.

That is a very good point!

We have had issues with macOS and iOS previously.
https://help.elevenlabs.io/hc/en-us/articles/16104020847249-Website-problems-with-Safari-iOS-iPhone-macOS-Mac-

[shrewd yacht]

It might be that QT uses metadata to set the play length

[fickle hornet]

Could be. Maybe it only writes the latest chunk as the length in the metadata, not the combined chunk length for a project.

[shrewd yacht]

It's a strange one - as a work around I can open in VLC then export as MP4 (H.264+MP3) - then import that into my editor

That works okay

[fickle hornet]

I didn't even know you could convert / save using VLC. Nice! I will forward to engineering and see if we get some info.

[shrewd yacht]

Yeah - you can convert - but the files are still not able to be opened in Quicktime. Not sure why - the documents say they could.

But a new twist - the MP3s can be opened in the Music app okay.

Screencap in Music app

[fickle hornet]

Could you send the files to me?

The original downloaded ones.

[fickle hornet]

Current workaround

The engineering team looked into it. Apparently, this is caused when you have the ACX normalization activated. We are working on a fixed, but for now, if you run into this issue, turn off the ACX normalization or re-convert the audio and it should fix it.

[tawny tundra]

Great. I have that option. I solved it by downloading one paragraph at a time. Then I stitched everything together in Audition.

[fickle hornet]

That is definitely one alternative.

[median relic]

Should we not be using the normalization option until it’s debugged better??

[fickle hornet]

No it seems to be the cause of this issue, so to avoid it, I would recommend not using it. Normalized still works, it just doesn't work with quicktime for some reason.

You can't turn it off in the settings without having to redo the whole project.

[median raft]

i haven't used normalization and I have the same problem !
months later this post

[fickle hornet]

Could you provide the audio file and a bit more information about the issue?

This specific issue above should be resolved.

[median raft]

I can't give you the audio, because the problem is precisely: the system DOES NOT allow you to download the audio!
I wish it were solved and I wasn't suffering from it!