I missed the payment on march, but has been charged on april, but the subscription status expired

[viscid elk]

@toxic zinc, could you kindly remove the first photo and repost it with the email hidden?
@mint salmon, is this something that could be looked into? There's nothing I can do on my end.

What does it look like on your bank account? Has the funds be deducted?

[toxic zinc]

I didnt get any notification, the statement will release next month

what happened if i pay the failed invoice, will i get the quota back?

[viscid elk]

When the payment failed last month, did you get any more quota? I've seen people's payments fail but they still get the quota. I would assume that if something like this happens, the next time someone pays, that money goes towards the already overdue payments.

I can't say for certain, that's why I tagged balsam so he can put the right person on the ticket. Have you filled out a support form or sent an email?

[toxic zinc]

Yup i have sent the email and twitter dm..

[viscid elk]

How long ago?

[toxic zinc]

just couple hours ago.

I just wanna wake sure, is the april invoice has been charged? because i didnt get any notification

and my account subscription is expired. I thought maybe in discord can help me faster

[viscid elk]

I'm sorry, we can't. It's odd. Did you try paying the outstanding invoice of $22 from 38 days ago? I'm not sure, but I have a feeling that might be the problem. Since it says "paid" on the other transactions, I would assume those have gone through and you will be charged for those.

[toxic zinc]

i haven't tried pay the fail invoice, what will happened when i Pay it, will i get the quota and used it now, or it is already expired?

[viscid elk]

I am not sure, and I think it depends. Since it says overdue, it sounds like you already got the quota but the payment never went through. Overdue usually means you got what you paid for but the company hasn't gotten their money yet. But I can't be certain in this case.

You didn't get any characters during March, correct?

[toxic zinc]

nope, i just got 100k character from the first payment

[viscid elk]

Without having access to the internal systems, I can't do much for you, sorry. The best would be to wait for a response from the team via email or a ticket. It also makes it harder since you won't get your statement until next month so we don't even know if the funds were deducted or not.

[toxic zinc]

Ok J, thanks a lot for your support, I really appreciate it. In the meantime i will wait the reply in my email.