LPU migration questions

[zenith sierra]

Let's go LPU!!!

[cinder wren]

Hi, I'm trying to upgrade my account but after entering all my data, LPU is getting stuck at "SETTING UP YOUR PASSPORT". Is there anything I can do?

[covert bison]

I, individually, am unsure at this moment. I will log your feedback, though. Which browser and OS are you using? (Before I log this, have you updated your browser and accepted cookies from the site?)

[cinder wren]

Cookies are accepted. Using Chrome and Windows 10. OS and browser are both uptodate

[covert bison]

Any additional comments regarding the issue? Other things you've tried that haven't worked, etc?

You may want to try another browser if you haven't already.

[zenith sierra]

you can email support at: https://intercom.help/LPUnderground/en/

[cinder wren]

Firefox isn't working either. I Had to choose between credit card and "separate direct debit" (I hope that's the correct translation). I'm from germany. I chose separate direct debit.
but separate direct debit is no longer available to choose now

currently not owning a credit card, so I can't try that.

[tough sparrow]

While trying to log in i am getting "something went wrong" black screen, anyone with the same issue?

[zenith sierra]

i'll also take this info for tracking purposes, make sure you've been helped

[zenith sierra]

similar, yes

[cinder wren]

I will try to contact support tomorrow.

thanks for the suggestion

Okay I just received an email with invoice from lpu and stripe.

Seems like my order went through, but the page isn't redirecting from the setting up passport page

[glossy stirrup]

having the same exact issue. received the lpu and stripe emails and everything but something must have gone wrong. are you able to log into your account and see if your membership plan says "lpu passport" or "passport plus"? I was able to log in with Edge but my membership plan still said "lpu passport"

[zenith sierra]

What browser are you using?

[glossy stirrup]

but yeah, now I'm also waiting on a response from LPU HQ 🤞

[cinder wren]

Still says lpu passport. Maybe they change it when they actually receive the money. Which the email says might take up to two days.

[glossy stirrup]

yeah, maybe. I'll check back in this thread when I hear back from LPU HQ or when my membership plan updates

[covert bison]

Please DM Lorenzo about these issues, especially the payment one. There may be a specific issue with your payment, especially since the type of payment that you chose is no longer available on the page. Waiting for your payment to process, in this specific case, is not recommended; to reiterate: Please DM Lorenzo.

[tough sparrow]

Chrome

[zenith sierra]

okay, you can email support (📌 )but i'm also asking in another place to keep track of your question

[tough sparrow]

Okay, thank you!

[covert bison]

(Hey, Mal. I updated my message in gen for you.)

[sick lintel]

Hi! Is it just me or is the LPU borked atm? It offered me cookies options, allowed me to choose preferences. It gave accept all and refuse all options, I chose refuse all because I did not want to accept all, and now all that is visible is terms links at the bottom and a black screen.

[sick lintel]

Oh gotcha, I'll go look

Ah, no I never had funds to do LPU in the past, and I wanted to learn more about the program, but cant get anything to load. When in doubt, my terrible internet is usually to blame, but thought I would ask.

[mental mesa]

So, I have migrated and am trying to figure out how i can get the discord role for the regular LPU passport since it seems that there is a role, i tried to verify for it, and all it does is has you log in, and then it just shows you your LPU account page, and doesn't give the role.

[covert bison]

Got ya. This thread is specific to migration issues, so I had to ask over there. Check out #🙋│lpu-faq for more information. I'll talk to you about the cookies issue in DMs, if you want.

[sick lintel]

@covert bison I got it to work by adjusting a bunch of settings. No info there though. Will head to channel as suggested 💖

[zenith sierra]

Hi, you need to connect your dc account to LPU account #🔗│lpu-discord-connect-old

[wicked storm]

Trying to connect my LPU passport on the discord

[covert bison]

Have you clicked "Discord" near the bottom of the LPU page?

[wicked storm]

Yes, I'm on mobile

[covert bison]

What do you see now?

[wicked storm]

Can I screenshot?

Got it!!!!

[covert bison]

One moment, I want to ask the others to make entirely sure if it's allowable. But also, Mike is in general chat at the moment. If you want to come back to this after he's gone, we can do that.

Or I can continue to help you here. It's up to you!

[covert bison]

You issue has been resolved?

[wicked storm]

Yeah I got it

My was the free membership

Can I leave a screenshot for people what to do when to they try to connect they LPU

[zenith sierra]

dm me

[wicked storm]

I have

[pale nest]

its about ur plugins, try to disable all and magic will happen

cause auth is on "block" state (network part)

in my case it was adblock + vpn

[tough sparrow]

Disabling adblock helped, thank you very much!

[pale nest]

np

[real flare]

Hello, so I linked my LPU membership and I'm wondering if you guys can make the appropriate changes in my account?

[wicked storm]

If anyone is doing on there mobile phone though the email I would recommend doing in google chrome

So you can scroll down easier

[trim cipher]

Hi, did you follow the steps listed here? #🔗│lpu-discord-connect-old

[real flare]

argh

i did but accept

but now it's not giving me the option

okay so i did that

[trim cipher]

It worked

[real flare]

but now i don't see the updated channels for me

[trim cipher]

Try to tick the "show all channels" option on

[real flare]

oh silly me

how come by default it reduced everything for me

[trim cipher]

Otherwise you can head over id:browse and manually select the ones you're interested in, including the LPU ones

[real flare]

until I have to do what you told me and that worked, thanks lol

[trim cipher]

Np! Sadly, it's a new Discord update

[lime axle]

I had to manually add the LPU channels after getting my role finalized.

[terse perch]

.

[covert bison]

@gusty sage Over here.

[gusty sage]

When i go to press on the link roles and select the LPU Passport Plus, its asking me to verify using that LPU bot. Then it takes me to log in page again even though I am already logged in.
Nothing happens afterwards. I cant click on finish too.

Been trying for a while. nothing happens. tried different browsers too.

[covert bison]

It takes you to the login page for Discord?

[gusty sage]

yeah

no no

to the LPU underground site

its asking me to log in again.

[terse perch]

Do u log in again?

[gusty sage]

it gets logged in automatically when i click on log in. then it shows the same passport thing.
but nothing happens here in discord.

cant click finish too.

[covert bison]

It shouldn't be logging you in automatically, I think, unless you have your information presaved for login, maybe.

[gusty sage]

i didnt T_T

I specifically remember clicking not to remember the password lol

funny thing is when i go to accounts tab it shows i am linked.

[covert bison]

Is your browser up-to-date? Which one are you using, and what operating system are you using?

[gusty sage]

yep. firefox. windows 11

[covert bison]

Your accounts tab on Discord, right?

[gusty sage]

no accounts tab on LPU website

[covert bison]

One sec.

And you accepted cookies?

[gusty sage]

yeah

i clicked on accept.

[covert bison]

Have you tried unlinking in the accounts tab on the site?

[gusty sage]

should I?

unlink and check again i mean

will that do anything for my subscription?

[covert bison]

It won't.

Go ahead and try it out.

[gusty sage]

ok

[covert bison]

I'd unlink and restart from the beginning.

[gusty sage]

same thing ;_;

[covert bison]

I'm going to log this as a possible bug and let Lorenzo know.

[gusty sage]

Thanks T_T

I'd supply screenshots ofcourse

[willow bloom]

Did you try deauthorizing the LPU bot from discord and try that part again. I would do this if you haven't.

[terse perch]

@wide turtle that is strange. anyway, can u access lpunderground.com?

[wide turtle]

Let me try and also this happens to other bots for me

[timid geode]

is everyone still waiting on the one-year LPU Annual Membership redemption code for migrating accounts email
idk whats happening i just found the new website

[gusty sage]

I did, that was the last step. Thats where it gets stuck on not doing anything on discord side but would show that its linked in the website in the accounts tab.

[robust umbra]

try deauthorizing again, unlinking from the site (under Account tab) and linking using a different browser

[gusty sage]

Linking using a different brwser. I havent tried that yet. Let me try that now

@robust umbra many thanks. it worked. strange how that was such a small thing too.

appreciate your time 😄

[thick field]

Ok so do I have to make a new account or log in with my old account information

[vague grove]

After linking to discord, I still dont see lpu chat?

[covert bison]

Down arrow at the top left of the server by "Linkin Park" > "Show all channels". Or you can browse channels via "Channels & Roles".

[vague grove]

It took me a min but I found it. Thank you Convallaria 🫶

[kind rune]

if you're migrating your existing account then click on existing user migration

in there you'll have to create a new account with the same mail

[covert bison]

LPU website landing page > click "Sign Up" > Enter the required information > check the email that you used in this process. You should get an email saying, "The LPU Account tied to your email address is ready for migration! Our records indicate that you are an existing LPU [insert type here] Account Member," if you are an existing LPU [insert type here] Account Member. Click "Migrate Account". If you have further questions from there, we'll be here to help you out.

[steep plume]

On my phone the site is black screen after logging in.

Any fix for this?

[kind rune]

what browser app are you using? chrome?

[steep plume]

Safari, no PC till Friday because it’s in my dads house.

[kind rune]

ok, we'll see how to fix it

[steep plume]

alright thank you.

[covert bison]

@mild carbon Try deauthorizing, unlinking, and relinking. If that doesn't work, try using a different browser after deauthorizing and unlinking and then relink.

[mild carbon]

Im going to try this

thank you

I think it worked!

\o/

[mild carbon]

Thank you for the help! It works if you try to do this on microsoft edge browser

[covert bison]

Super! Thanks for the feedback.

[gusty sage]

Edge seems to work. I also tried that

[timid geode]

🐍

[covert bison]

Hey-ya. Did you sign up with an entirely new account, or are you currently signed up with an email that you had been using for LPU just before the site went down?

[timid geode]

the one from the old lpu site

same one

[covert bison]

When you went to the new LPU site, did you click "Sign Up" and fill out the required information on the next page?

[timid geode]

yes

[covert bison]

Doing so should have prompted the system to send you an email with a verification code, I believe.

[timid geode]

i didnt get an email i dont think

id post but it wont let me send pics

[covert bison]

I'll let Lorenzo know, since you said you never received a code, and it sounds like you had completed/done everything that you were supposed to up to that point.

[timid geode]

okie

i have a ss of my inbox and i dont think any of them are the code one

i was looking all night thinking maybe they hadnt sent one out to everyone yet

[covert bison]

I'm just wondering how you have an LPU passport if you didn't receive a verification code. Are you sure you're not mistaking a redemption code for a verification code? A verification code is much shorter, and to my knowledge, only consists of numbers. Mine was 6 digits.

[timid geode]

there was a verification code to sign in

i thought maybe it was the redemtion code but it says the code is invalid in the bar

[covert bison]

Redemption codes, so far, have only been used to get Passport Plus on the new site.

Did you have a paid membership when the site went down?

[timid geode]

yes

it would have went into September

[covert bison]

Please DM Lorenzo about this situation. (He's lorenzoerr in the search bar.)

[timid geode]

okie dokie

[clever hollow]

Hi! I had a full paid LPU membership but wasn’t able to redeem it while migrating my account. Someone told me I was supposed to be emailed a code, but never received it

I was only able to get LPU passport when I probably was supposed to get LPU passport plus

[kind rune]

if you have a code problem please dm lorenzo at @/lorenzoerr

[clever hollow]

Ok gonna contact Lorenzo

[glossy stirrup]

Update: LPU HQ said they've been having problems with the SEPA option and removed it. they sent me a redemption code which I redeemed and now I finally have my badge 😃
question though: why has credit card been the only payment option (not counting the quickly removed SEPA option)? why can't we have more payments options like PayPal etc.? I personally don't have a credit card so I was hyped about the SEPA option 😕

[kind rune]

paypal is coming soon

[signal meteor]

I've been trying to migrate my account but I can't get past the sign in. I fill in my stuff, tick in the box for terms of service and press sigh up but it doesn't go anywhere. Is this a common issue?

I'm also having issues with scrolling on the page and flipping the phone doesn't help

[trim cipher]

Did you check your mail to see if you received a verification email despite the page bugging?

[signal meteor]

Yeah I fixed that now after many tries. I migrated the account now but I can't redeem the code because I can't scroll down the page 😅

[trim cipher]

Oh, gotchu! Did you try activating desktop view? Also, to file the bug report, which browser are you using?

[signal meteor]

I've tried it both on my laptop and phone. I believe it was chrome on both

[trim cipher]

Thanks! I don't know if it could work as a temporary fix for the scrolling, but did you try changing the page zoom from 100% to lower percentages?

[signal meteor]

Hmm I could try that. Gimme a sec

Okay yeah that helped! Thank you 😊

[vague grove]

@velvet shard

[trim cipher]

@regal river come over here, let's troubleshoot

[regal river]

thanks cuppy

I have no idea what to do, it keeps saying account not found or something like that

[trim cipher]

Did you sign up first? With this migration we have to create our accounts from the start, using the same mail address as before

[regal river]

ohhhh

I'll try that

I didn't see the 'existing user migration' thing before lol

well this is taking forever

[trim cipher]

https://tenor.com/view/spinning-seal-water-funny-gif-5129604

[trim cipher]

Sometimes it gets stuck, did you still receive a verification email?

[regal river]

so it won’t let me get passport plus without a promo code

@trim cipher

[trim cipher]

you should have received one some time ago via mail

[regal river]

oh

[trim cipher]

If you had an active paid membership at the moment of migration

[regal river]

i think it worked

yesss

thank you cuppy

you’re the best

[trim cipher]

Ayy welcome to LPU

[regal river]

more like welcome back 😂

[zenith sierra]

@pearl obsidian hi, have you seen these directions? #🔗│lpu-discord-connect-old ?

[pearl obsidian]

Yes I have. I have also de-authorized and re-authorized the link and the LPU channels still don't appear.

[pearl obsidian]

I have never seen the authorization window in step 3

[zenith sierra]

That's strange. What browser are you using?

[pearl obsidian]

I'm using Chrome. I do have LPU Passport Plus on my email address. Just not sure why I can't get into the channels. I see the LPU group to the left, but not the restricted channels.

[zenith sierra]

You can't get into #💬│lpu-chat ?

[pearl obsidian]

nope, can't even see it. When I go to drop down into the pinned roles. It goes to the sign in page but never goes further. I'll try on my phone or another pc. The bot isn't saving my credentials when I go to login on any browser I try 😦

[pearl obsidian]

it's working now

I literally don't understand, but you know what. I'll take it.

[fringe thorn]

If you’re still having trouble please DM me.

[hazy turret]

Hey, is this thread still active? I'm trying to do my migration and the migration link is having issues. I don't see anywhere to enter the redemption code and when I followed the link it just took me to new account creation, which I filled out, and it just said "Something went wrong."

[kind rune]

refresh the page and try to log in with the new user and pass you created. A friend had the same "something went wrong" issue and it fixed like that, he also changed browsers

[hazy turret]

gotcha

will try that

no dice :(

oh i guess that was too many password attempts too. despair.

[kind rune]

oh no

[hazy turret]

ok it Does say an account exists with this email if i try to make a new one again though, so maybe i just misremembered the password idk

i'll try forgot password lol

well... the password seemed to reset okay, but then when i try to log in it just "Something went wrong"s me again

yeah it just keeps throwing errors everytime i try to log in now, i'll try chrome

seemed to work fine on chrome? however i still never had somewhere to actually enter the "YOUR UNIQUE LPU PASSPORT PLUS REDEMPTION CODE:"

WAIT i think i found it nvm

[kind rune]

it's all ok then?

let me know if you still have any issue

[hazy turret]

i think so!

just have to do discord integration now, which y'all had like.. i feel like there was a post about that somewhere

[kind rune]

yes! follow the steps here #🔗│lpu-discord-connect-old

[hazy turret]

fabulous, got it all set up then! thank you :)

[kind rune]

awesome! ✨