Just had an unauthorized charge to my account. Is it fraud?

[rose sphinx]

Answers to the above

[urban moat]

Morning!
Sorry to hear that!
Best is to immediately change your password and set up 2fa.
Then contact support in a ticket and ask for a refund if the purchase hasn't really been done by yourself.

[kindred field]

@rose sphinx, 🔧 Need backup? For server or billing issues, submit a ticket via GPORTAL Support or email [email protected].

🔗 Support: https://www.g-portal.com/en/support

[rose sphinx]

I realized what it was

[urban moat]

Oh ^^

[rose sphinx]

Trying to figure out why our Windrose Server is down

I clicked reup a couple days

on acccident

[urban moat]

Ok. Glad you found out.

Now you need help with the server not running?

[rose sphinx]

yes

I was told possible Hardware issue for my Windrose Server

Unless there is something you see different

[urban moat]

It looks like you've already been in contact with support.
If they say it's the hardware, it's the hardware. We'd have to wait until it gets fixed, unfortunately.
When it's done, you can ask for compensation, so days on top of your gamecloud if it's not done automatically.