My Server Stuck On Download Snapshot 0% ive restarted and filed 6 tickets help | GPORTAL Community | Page 1

toxic notch Aug 8, 2024, 1:34 AM

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Don't make so many tickets about the same thing or they will keep getting pushed down to the bottom of the queue.

charred carbon Aug 8, 2024, 1:36 AM

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loading snapshot is normal for rust

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what console are you on ?

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btw loading snapshots just means its still loading some stuff in for your server but if your old gen it could take a bit

shy mountain Aug 8, 2024, 1:43 AM

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im on ps5 and i let all get answered b4 i made new ticket they said they "fixed the server" 6 times

toxic notch Aug 8, 2024, 1:43 AM

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shy mountain im on ps5 and i let all get answered b4 i made new ticket they said they "fixed ...

All for the same thing?

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You can just reply in your ticket. I think you are making it confusing by making more.

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Sleep said snapshot is normal.

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@charred carbon How long does it take?

shy mountain Aug 8, 2024, 1:46 AM

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making it confusing is crazy

charred carbon Aug 8, 2024, 1:46 AM

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when did i say it takes 1 hour to loaf snapshots?

shy mountain Aug 8, 2024, 1:47 AM

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nvm

toxic notch Aug 8, 2024, 1:47 AM

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shy mountain making it confusing is crazy

If you are talking to 6 different people in different tickets for the same thing. lol

charred carbon Aug 8, 2024, 1:48 AM

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snapshot happens on any rust server wvwn for pc it loads snapshots just normal in rust

shy mountain Aug 8, 2024, 1:48 AM

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yh but like the snap shot stayed at 0.0%

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it was frozen

charred carbon Aug 8, 2024, 1:49 AM

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okay have you tried restarting your game

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wait your the only one that cant join your server?

shy mountain Aug 8, 2024, 1:50 AM

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no 10 ppl cant

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i tried restarting

toxic notch Aug 8, 2024, 1:50 AM

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10 can't, but some can?

shy mountain Aug 8, 2024, 1:51 AM

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no

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like my friends try to join but they cant others cant either

toxic notch Aug 8, 2024, 1:51 AM

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Who can?

shy mountain Aug 8, 2024, 1:52 AM

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no one can i tried backups everything

charred carbon Aug 8, 2024, 1:52 AM

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okay the only thinng i can reccomened is verifying game files cause something coudve went wrong when they were fixing it to not let anyone in

toxic notch Aug 8, 2024, 1:53 AM

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😂 Sleep where did you get that from?

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Sorry. That wasn't for your last comment. lol

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@shy mountain He's right. The only you can do is turn off your server, verify game files, wait for that to get done, then start it.
If that doesn't work, you're going to have to properly correspond with GPortal support.

shy mountain Aug 8, 2024, 1:54 AM

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im doing tht

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ill see if it works

charred carbon Aug 8, 2024, 1:55 AM

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it can indeed freeze on downloading snapshot its happened to me on pc and xbox

shy mountain Aug 8, 2024, 1:56 AM

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ik

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its happend to me b4 on other servers

charred carbon Aug 8, 2024, 1:59 AM

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btw did you join immediately after they reset instead of waiting

toxic notch Aug 8, 2024, 1:59 AM

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Ooo good question, sleep.

charred carbon Aug 8, 2024, 2:00 AM

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thanks

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also did you know there was an update for com server today ?

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is it working @shy mountain

shy mountain Aug 8, 2024, 2:07 AM

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no

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ima just try tmr if not ill have to buy a new server

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which sucks but whtever

charred carbon Aug 8, 2024, 2:08 AM

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well have you told support its still not working

shy mountain Aug 8, 2024, 2:08 AM

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yh

charred carbon Aug 8, 2024, 2:08 AM

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have they responded

shy mountain Aug 8, 2024, 2:08 AM

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no

toxic notch Aug 8, 2024, 2:08 AM

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shy mountain ima just try tmr if not ill have to buy a new server

You can just delete it and get a new one without paying for a new one.

shy mountain Aug 8, 2024, 2:09 AM

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toxic notch You can just delete it and get a new one without paying for a new one.

good to know

toxic notch Aug 8, 2024, 2:09 AM

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charred carbon have they responded

He made 6 tickets. He's got a while to wait. lol

charred carbon Aug 8, 2024, 2:10 AM

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omg😭

shy mountain Aug 8, 2024, 2:10 AM

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hey tbf they respond to my others already i made a new one when they changed my ip and ran test and they said it worked

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and well it didnt

charred carbon Aug 8, 2024, 2:12 AM

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honestly your best bet would probably be to get a new one bevuase that server might be bugged/broken has it been working recently ?

shy mountain Aug 8, 2024, 2:13 AM

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yh but tdy when it started getting lots of attention and i did a server restart it never worked since then

charred carbon Aug 8, 2024, 2:13 AM

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was this server restart needed ?

shy mountain Aug 8, 2024, 2:14 AM

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not needed needed but it was to make the players lifes better and they voted for it

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so i did and well never worked again

charred carbon Aug 8, 2024, 2:14 AM

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what do you mean ?

shy mountain Aug 8, 2024, 2:15 AM

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i restarted server to add something and it never worked

charred carbon Aug 8, 2024, 2:15 AM

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what did you try and add?

shy mountain Aug 8, 2024, 2:16 AM

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well i didnt end up adding it but all i did was change the spawn rate of smt then the server broke

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idk y

charred carbon Aug 8, 2024, 2:16 AM

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what did you try and change the spawn rate of?

shy mountain Aug 8, 2024, 2:17 AM

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rhib population

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there was to many on mainland so i tried lowering spawn rate

charred carbon Aug 8, 2024, 2:17 AM

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how did you try and change it through GPortal

shy mountain Aug 8, 2024, 2:17 AM

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yh

charred carbon Aug 8, 2024, 2:19 AM

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okay for next time when updating any server settings in GPortal like rhib population or animal pop always verify game files first so nothing corrupts then check if it got updated then restart if it didnt

shy mountain Aug 8, 2024, 2:20 AM

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alr

charred carbon Aug 8, 2024, 2:21 AM

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but anyway you should probably get a new server then turn it off and then add all the things you want then turn it back on

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thats an easier way then doing anything extra

shy mountain Aug 8, 2024, 2:22 AM

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yh i will i have my community to help me anyway so yh thx for the help i appreciate it

#My Server Stuck On Download Snapshot 0% ive restarted and filed 6 tickets help