#HELP

1 messages · Page 1 of 1 (latest)

raw isle
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fresh serve i assume

barren laurel
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If it’s a brand new server @tropic panther you just need to wait and be patient.

tropic panther
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ive been waiting since 9 am its currently 5:06 pm

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and its let me in multiple times the problem is that i cant make myself serv admin

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like ive been waiting more than 10 hours

tropic panther
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so like what do i do abt that?

zealous quail
turbid phoenixBOT
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Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].

tropic panther
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i have and they have been no help once so ever

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like im actually getting mad i wasted 20 dollars on this when it dont even work

zealous quail
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What did support say?

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@tropic panther

tropic panther
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and i sent something else and they havent responed

zealous quail
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And it's still stuck at the starting screen?

tropic panther
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yup

zealous quail
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What did you reply with?

tropic panther
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and has been like this for like 30 mins now

zealous quail
tropic panther
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yeah but this has been the problem all day

zealous quail
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What was it saying before?

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Before the 30 minutes?

tropic panther
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just the connected to server then the starting with the curcle

zealous quail
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Did it ever say "Error Loading Server"?

tropic panther
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nope

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wait no once before they restared the server

zealous quail
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Ok. If it's been 30 minutes since support reset it, give it a little longer.

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Initial startup can take up to an hour.

zealous quail
tropic panther
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no its been like 3 hours since

zealous quail
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Yes then that's progress that you are seeing the starting again.

tropic panther
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they restarted

zealous quail
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?

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What was 30 minutes ago then?

tropic panther
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that it changed to showing the extra stuff instead of the just connected to server and just the starting

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like before it changed to this

zealous quail
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What extra stuff?

tropic panther
zealous quail
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How long ago did you reply to support?

tropic panther
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probably like 1h ago

zealous quail
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Alright. Don't reply again until they respond. Replying multiple times will put you at the bottom of the queue.

tropic panther
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i havnt since

zealous quail
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Either they will respond or the server will start.

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Ok awesome. I don't think it should take much longer for them to respond.

tropic panther
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my problem is it wont let me access the console to be able to make myself owner of serv to be able to play without it online or rcon which idk what rcon even is and it wont let me get into the serv console when the server is online it just stays at starting

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and have been trying to figure this out since 9 am

zealous quail
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Yeah you won't be able to until that's done. That's on purpose, though. If you mess with settings before all files are loaded, you can mess it up. Sometimes, this will happen though. It's the down side to that.

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There's one last ditch effort you can try, but wait for a bit first...

tropic panther
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hmmm lemme guess buy a new serv......

zealous quail
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You can delete the server and make a new one. I say this is a last ditch effort because if it happens again, you'll have to start all over with support. It's possible you can use the same, ticket, but not sure. Just throwing that out there. It's also not a guarantee that you won't end up on the same machine anyways.

zealous quail
tropic panther
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okay thank god lol

zealous quail
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LOL

tropic panther
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now its showing this

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before it was this

zealous quail
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But, I have confidence they can get this fixed pretty quickly.

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Hmmm

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That might be because of the reset.

tropic panther
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im really hoping bc i swear to god if i spent 20 dollars on this for nun ima be big mad lol

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they havnt said anything else

zealous quail
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Lol I completely understand. You most def didn't spend that for nothing. You just got real unlucky this happened. They'll take care of you.

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Let them work through. They'll respond.

tropic panther
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okay well how do i delete and make a new server because i just wanna see if that will work maybe i got a bad serv

zealous quail
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Hover over your server and click the trash can. But, give it another 30 minutes. It changed so something might be happening.

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Unless this is an xbox server.

tropic panther
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.......

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it is.....

zealous quail
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😬

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Microsoft sucks.

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Ok. So here's a better idea for you.

tropic panther
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but i can access it on my computer

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which is also microsoft 😭

zealous quail
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Screw Microsoft. I probably shouldn't say that, but there it is. lol
Since it's a fully crossplay game, buy a Playstation server. Ps servers you can buy directly through GPortal so you have 100% full access unlike an Xbox server.

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And since it's full crossplay, you can fully control it exactly the same way with more options, like deleting.

tropic panther
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i have full access on my computer

zealous quail
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You don't, actually. This is the way it works:

tropic panther
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dman

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damn

zealous quail
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When you get an xbox server, Microsoft is giving you a server and putting you on to have access.

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When you get a playstation server, it's direct from the site and fully owned by you.

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Microsoft wants you to pay THEM for the server.

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So now we are down to 2 options. lol

tropic panther
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oh got

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god

zealous quail
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Either request a refund from Microsoft for the one you got and get a new one that is ps, or wait and hopefully support can get your server fixed.

tropic panther
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ill wait for now i guess

zealous quail
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I'm honestly not sure if they are limited in being able to move it because it's Microsoft. I'll have to ask that question.

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I'm sorry!

tropic panther
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this is bs tho

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so more or less i basically wasted money?

zealous quail
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No. They will fix it.

tropic panther
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ok

zealous quail
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It just may take longer. But, ask them to credit you time.

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See if they can. They are usually pretty good about that.

tropic panther
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okay

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well like i have a friend whos on xbox who owns her own server and it works like butter

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and she has no problems once so ever

zealous quail
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Yeah normally it does.

tropic panther
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so more or less i got the short end of the stick

zealous quail
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Yeah you just got unlucky. lol I know what that's like.

tropic panther
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ughhhhh this sucks

zealous quail
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I'm sorry 😭

tropic panther
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do you play rust??

zealous quail
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No. My ex did. I want to sometime. I have a server, but not to play on. lol

tropic panther
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damn so you wanna play rust ?

zealous quail
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When life shapes back up, yes. lol

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Just from here, I've learned most of the in's and out's as far as settings and server behavior. lol

tropic panther
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can i priv dm u so then were not talking in the serv your working in lmao

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not tryna get you in trouble yk

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so i can help you with your rust experience bc it rough to start

raw isle
tropic panther
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yeah

raw isle
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sory typo

zealous quail
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Oh that might work.

tropic panther
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yes PLEASEEEEE

raw isle
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like*

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pkay 1 sec

tropic panther
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its alr sleep

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thank you so much

raw isle
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let me transfer over

tropic panther
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ok

raw isle
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okay i transferred what’s your server name

tropic panther
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its longggg

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do u just need 1 part?

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or whole thing'

raw isle
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oh btw can you make me owner as well so i can make you owner via in game

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just first part of the name

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what the server is called

tropic panther
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the serv wont show up on rust

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btw

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like at all

raw isle
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oh hmmmm

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what’s the name ?

tropic panther
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rusticmain|3x|

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thats part of it

raw isle
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what does it say when you go on Gportal

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??

tropic panther
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this when i try and load in

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and just sits at this for a longggg time

raw isle
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okay so you have contacted support and are waiting on a response right or have you restarted the server ?

zealous quail
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Scroll up. 😂

tropic panther
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lmfao ye

zealous quail
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Yes he made a ticket. Yes they responded. It's still stuck unfortunately.

tropic panther
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this is just like 2 mins ago

raw isle
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wrong person lol

zealous quail
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😂 No worries.

raw isle
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god damn i hate mobile

tropic panther
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lmao

zealous quail
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I'm sorry. I really need to hop off.

tropic panther
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ok well thanks ivy

zealous quail
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You're welcome 😁

raw isle
tropic panther
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yup

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hey im in the server while its offline

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like the serv settings and shi

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this is what shows up in console

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and if you want sleep i have no problem giving u login info

tropic panther
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and i cant rfund the server

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great

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welp i out of 20$

worldly musk
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When your sever is turn off that show up im seeing that rcon on minecraft

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It says that when it offline

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If you start it up and refresh it should vanish

raw isle
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so turn your server back on

worldly musk
turbid phoenixBOT
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Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].

worldly musk
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They do refund for server that was bought 72 hour ago

tropic panther
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okay