#HELP
1 messages · Page 1 of 1 (latest)
If it’s a brand new server @tropic panther you just need to wait and be patient.
ive been waiting since 9 am its currently 5:06 pm
and its let me in multiple times the problem is that i cant make myself serv admin
like ive been waiting more than 10 hours
so like what do i do abt that?
Yeah it won't normally take that long. If you haven't already, contact GPortal support.
Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].
i have and they have been no help once so ever
like im actually getting mad i wasted 20 dollars on this when it dont even work
And it's still stuck at the starting screen?
What did you reply with?
and has been like this for like 30 mins now
Oh. Just for 30 minutes?
just the connected to server then the starting with the curcle
Did it ever say "Error Loading Server"?
Ok. If it's been 30 minutes since support reset it, give it a little longer.
Initial startup can take up to an hour.
Oh ok.
no its been like 3 hours since
Yes then that's progress that you are seeing the starting again.
they restarted
that it changed to showing the extra stuff instead of the just connected to server and just the starting
like before it changed to this
What extra stuff?
How long ago did you reply to support?
probably like 1h ago
Alright. Don't reply again until they respond. Replying multiple times will put you at the bottom of the queue.
i havnt since
Either they will respond or the server will start.
Ok awesome. I don't think it should take much longer for them to respond.
my problem is it wont let me access the console to be able to make myself owner of serv to be able to play without it online or rcon which idk what rcon even is and it wont let me get into the serv console when the server is online it just stays at starting
and have been trying to figure this out since 9 am
Yeah you won't be able to until that's done. That's on purpose, though. If you mess with settings before all files are loaded, you can mess it up. Sometimes, this will happen though. It's the down side to that.
There's one last ditch effort you can try, but wait for a bit first...
hmmm lemme guess buy a new serv......
You can delete the server and make a new one. I say this is a last ditch effort because if it happens again, you'll have to start all over with support. It's possible you can use the same, ticket, but not sure. Just throwing that out there. It's also not a guarantee that you won't end up on the same machine anyways.
You wouldn't need to buy.
LOL
But, I have confidence they can get this fixed pretty quickly.
Hmmm
That might be because of the reset.
im really hoping bc i swear to god if i spent 20 dollars on this for nun ima be big mad lol
they havnt said anything else
Lol I completely understand. You most def didn't spend that for nothing. You just got real unlucky this happened. They'll take care of you.
Let them work through. They'll respond.
okay well how do i delete and make a new server because i just wanna see if that will work maybe i got a bad serv
Hover over your server and click the trash can. But, give it another 30 minutes. It changed so something might be happening.
Unless this is an xbox server.
Screw Microsoft. I probably shouldn't say that, but there it is. lol
Since it's a fully crossplay game, buy a Playstation server. Ps servers you can buy directly through GPortal so you have 100% full access unlike an Xbox server.
And since it's full crossplay, you can fully control it exactly the same way with more options, like deleting.
i have full access on my computer
You don't, actually. This is the way it works:
When you get an xbox server, Microsoft is giving you a server and putting you on to have access.
When you get a playstation server, it's direct from the site and fully owned by you.
Microsoft wants you to pay THEM for the server.
So now we are down to 2 options. lol
Either request a refund from Microsoft for the one you got and get a new one that is ps, or wait and hopefully support can get your server fixed.
ill wait for now i guess
I'm honestly not sure if they are limited in being able to move it because it's Microsoft. I'll have to ask that question.
I'm sorry!
No. They will fix it.
ok
It just may take longer. But, ask them to credit you time.
See if they can. They are usually pretty good about that.
okay
well like i have a friend whos on xbox who owns her own server and it works like butter
and she has no problems once so ever
Yeah normally it does.
so more or less i got the short end of the stick
Yeah you just got unlucky. lol I know what that's like.
ughhhhh this sucks
I'm sorry 😭
do you play rust??
No. My ex did. I want to sometime. I have a server, but not to play on. lol
damn so you wanna play rust ?
When life shapes back up, yes. lol
Just from here, I've learned most of the in's and out's as far as settings and server behavior. lol
can i priv dm u so then were not talking in the serv your working in lmao
not tryna get you in trouble yk
so i can help you with your rust experience bc it rough to start
is this still an issue cause i can quickly get on my xbox and hop on your seerver and make you owner
yeah
Oh that might work.
yes PLEASEEEEE
let me transfer over
ok
okay i transferred what’s your server name
oh btw can you make me owner as well so i can make you owner via in game
just first part of the name
what the server is called
okay so you have contacted support and are waiting on a response right or have you restarted the server ?
Scroll up. 😂
lmfao ye
Yes he made a ticket. Yes they responded. It's still stuck unfortunately.
okay just for them to give the green light then let me know
wrong person lol
😂 No worries.
god damn i hate mobile
lmao
I'm sorry. I really need to hop off.
ok well thanks ivy
You're welcome 😁
let me know when supports response and if they fixed the issue
yup
hey im in the server while its offline
like the serv settings and shi
this is what shows up in console
and if you want sleep i have no problem giving u login info
When your sever is turn off that show up im seeing that rcon on minecraft
It says that when it offline
If you start it up and refresh it should vanish
so turn your server back on
You can request for a refund via tickets
Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].
okay