Rust console is blank | GPORTAL Community | Page 1

wintry epoch Jun 1, 2024, 5:21 PM

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out of no where the rust console is blank

ashen knoll Jun 1, 2024, 5:23 PM

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wintry epoch out of no where the rust console is blank

Usually that's something on your end. Try refreshing, log out and back in, a different browser, etc.

wintry epoch Jun 1, 2024, 5:23 PM

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it's not

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It's affecting major things on my server

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Nothing is logging

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that players do

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in the logs, or the console

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I've relogged and refreshed 10 times

ashen knoll Jun 1, 2024, 5:24 PM

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What else is happening besides the console being blank?

wintry epoch Jun 1, 2024, 5:24 PM

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Well, we have a third party bot that relies on the console outputting

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and since the console is not outputting, half the features don't work

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and it's costing us hella players by the minute

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but it's not logging any user actions in the logs either

ashen knoll Jun 1, 2024, 5:25 PM

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Aren't your logs in the console? You stated those separately.

wintry epoch Jun 1, 2024, 5:25 PM

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no.

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there's logs, and there's console

ashen knoll Jun 1, 2024, 5:25 PM

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Also, check with the bot dev and see if they know a fix.

wintry epoch Jun 1, 2024, 5:25 PM

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console is completely blank

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I'm actively speaking to the bot dev

ashen knoll Jun 1, 2024, 5:26 PM

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Veretech?

wintry epoch Jun 1, 2024, 5:26 PM

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he cant do anything because its a gportal issue

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no

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private bot

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the logs show the cron jobs that the bot runs

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those work

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becuase they don't rely on the console output

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but they don't show users quick chats

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and the console is completely blank

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The console still works.

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I can still send commands, but when I do, they don't show up that I've sent them

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there is no "executing xxxx...."

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hell not even the message of the command i sent shows up

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and it's not just my gportal, it's like that for the bot dev when he logs in to it

ashen knoll Jun 1, 2024, 5:27 PM

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And you're only relying on the console on the site to know that?

wintry epoch Jun 1, 2024, 5:27 PM

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as well as the bots portainer logs

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it's showing our aim train console

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but not main server

ashen knoll Jun 1, 2024, 5:28 PM

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Ok. This sounds like something you need to talk to GPortal support about, then.

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Not sure what we can do here since this is just a community discord.

bright isleBOT Jun 1, 2024, 5:28 PM

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Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].

wintry epoch Jun 1, 2024, 5:28 PM

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Why are they even in the discord

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if they don't use it

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what's the point

ashen knoll Jun 1, 2024, 5:29 PM

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Why wouldn't they be in here?

wintry epoch Jun 1, 2024, 5:29 PM

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all they're going to do on the ticket is take 6 hours to send me a copy paste

ashen knoll Jun 1, 2024, 5:29 PM

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It's a community discord and it's made clear that there is no official support here.

wintry epoch Jun 1, 2024, 5:29 PM

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no official support anywhere homie

ashen knoll Jun 1, 2024, 5:29 PM

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The discord exists because a lot of issues other owners and people with experience can help with.

ashen knoll Jun 1, 2024, 5:29 PM

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wintry epoch no official support anywhere homie

Yes there is.

wintry epoch Jun 1, 2024, 5:30 PM

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copy pasted replies

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after hours of a wait

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is hardly support

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🤷‍♂️

ashen knoll Jun 1, 2024, 5:30 PM

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Did you make a ticket for this already?

wintry epoch Jun 1, 2024, 5:30 PM

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I've made tickets in the past that get the same bs reply every time

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not wasting my time

ashen knoll Jun 1, 2024, 5:30 PM

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Make a ticket for this.

wintry epoch Jun 1, 2024, 5:30 PM

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Guess I'll just kill servers pop and restart

ashen knoll Jun 1, 2024, 5:30 PM

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Or don't.

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It's fine.

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That's your choice. If you want help, ask them for help. If you don't, then do nothing. Up to you.

wintry epoch Jun 1, 2024, 5:31 PM

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So if the restart fixes this issue

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and I submit a ticket, what are they going to do for me?

ashen knoll Jun 1, 2024, 5:31 PM

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Unless someone else here knows a workaround.

wintry epoch Jun 1, 2024, 5:31 PM

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What are they going to do about the hit to a full pop servers population ???? nothing

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d11 chose the absolute worst possible hosting provider, and we have no choice but to deal with it

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it's a pathetic joke man

ashen knoll Jun 1, 2024, 5:32 PM

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I gave you the options. I can't do anything else to help.

wintry epoch Jun 1, 2024, 5:32 PM

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i get it man im just venting

ashen knoll Jun 1, 2024, 5:33 PM

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Your issue is not the same thing as "error loading server" and similar things. Those are things you get copy and paste for.
It wouldn't hurt to ask them to take a look for you.

wintry epoch Jun 1, 2024, 5:34 PM

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I guess, i'll try

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dude

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you gotta be kidding me

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please tell me you have some way to contact them and prioritize a ticket

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not even a server restart fixed it

ashen knoll Jun 1, 2024, 5:42 PM

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The way to get your ticket answered the fastest is make sure you have all the info in the ticket. Do not reply to it after that until you get a response. Do not make more than one ticket for the same thing. Doing those things will cause your ticket to go to the bottom of the queue.

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And we would have no way to cause them to prioritize a ticket. There could very well be other tickets as important, if not more, than yours. No way to know that here.

wintry epoch Jun 1, 2024, 5:43 PM

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I more so meant just mention it to them because this is ridiculous dude

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from 90 pop to 0 and still not fixed

ashen knoll Jun 1, 2024, 5:43 PM

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Making a ticket makes them aware.

wintry epoch Jun 1, 2024, 5:44 PM

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lmao

ashen knoll Jun 1, 2024, 5:44 PM

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No one else here has responded so my guess is this has to be addressed by support. I don't see anything else here about a similar issue.

wintry epoch Jun 1, 2024, 5:44 PM

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you just said it just goes into a queue

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so literally

ashen knoll Jun 1, 2024, 5:44 PM

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Yes. It does.

wintry epoch Jun 1, 2024, 5:44 PM

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I have to wait for them to reply to all the stupid ass tickets

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by 12 year olds who stole their parents cards to buy a server

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meanwhile we have a legitimate issue

ashen knoll Jun 1, 2024, 5:45 PM

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You're not the only one with a legit issue.

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Just please be patient.

wintry epoch Jun 1, 2024, 5:45 PM

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I didn't say I was

ashen knoll Jun 1, 2024, 5:45 PM

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No I understand.

wintry epoch Jun 1, 2024, 5:45 PM

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im saying you're telling me, you can't alert the support staff that there is a legitimate ONE-OFF issue?

ashen knoll Jun 1, 2024, 5:45 PM

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No. I can't.

wintry epoch Jun 1, 2024, 5:46 PM

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okay.

earnest chasm Jun 1, 2024, 6:00 PM

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It is Uncle Enrique's botum

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and yeah bots have to rely on the console (private WebSocket) since D11 requested ya'll to disable RCON

ashen knoll Jun 1, 2024, 6:09 PM

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earnest chasm and yeah bots have to rely on the console (private WebSocket) since D11 requeste...

Yes that's true. But, I have no idea why the console would not be working. So the best thing to do is ask GPortal support to take a look. I have no idea why it would be blank.

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Almost always, a blank console is client side.

earnest chasm Jun 1, 2024, 6:10 PM

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chf called them on the phone, its sorted now

ashen knoll Jun 1, 2024, 6:10 PM

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What was the issue?

earnest chasm Jun 1, 2024, 6:10 PM

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apparently it was just us having the issue

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@wintry epoch what did they say?

wintry epoch Jun 1, 2024, 6:10 PM

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Also @ashen knoll why didn't you suggest I call

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-.-

ashen knoll Jun 1, 2024, 6:11 PM

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I've seen posts in here by bot devs with issues with the console. Not being blank, but not responding as quickly as needed.

wintry epoch Jun 1, 2024, 6:11 PM

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she answered the god damn phone after 5 minutes

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_>

ashen knoll Jun 1, 2024, 6:11 PM

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wintry epoch Also <@469738577958404098> why didn't you suggest I call

I was completely unaware that was an option again.

wintry epoch Jun 1, 2024, 6:11 PM

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smh

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anyways

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she said something about the server

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disconnecting from the console

ashen knoll Jun 1, 2024, 6:11 PM

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You keep missing my point that this is a community discord. 😂

wintry epoch Jun 1, 2024, 6:11 PM

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and she had to refresh the connection

ashen knoll Jun 1, 2024, 6:11 PM

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Good to know!

wintry epoch Jun 1, 2024, 6:11 PM

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BUT YOU GUYS ARE CHOSEN BY THEM, NO?

ashen knoll Jun 1, 2024, 6:11 PM

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I guess that can only be done by them?

wintry epoch Jun 1, 2024, 6:12 PM

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yes, that's correct.

ashen knoll Jun 1, 2024, 6:12 PM

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wintry epoch BUT YOU GUYS ARE CHOSEN BY THEM, NO?

Chosen to moderate the community discord, yes. I don't understand what your point to that is.

ashen knoll Jun 1, 2024, 6:12 PM

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wintry epoch yes, that's correct.

Ok good to know.

wintry epoch Jun 1, 2024, 6:12 PM

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My point is

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Every. Other. Community. Discord.

ashen knoll Jun 1, 2024, 6:12 PM

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I can pass this on to the next person that has the same issue.

wintry epoch Jun 1, 2024, 6:12 PM

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IN EXISTENCE.

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The actual staff

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communicates

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with the god damn

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discord staff

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and has AN OPEN LINE

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OF COMMUNICATION

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FOR SERIOUS ISSUES

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LIKE THIS.

ashen knoll Jun 1, 2024, 6:13 PM

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You are not entirely correct.

wintry epoch Jun 1, 2024, 6:13 PM

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I AM .

ashen knoll Jun 1, 2024, 6:13 PM

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And please don't spam caps.

wintry epoch Jun 1, 2024, 6:13 PM

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Brother, how am I wrong?

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Dude, you can't tell me

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there's not a flaw in the support system

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when I have to wait for 6 hours

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for someone to go and press a button

ashen knoll Jun 1, 2024, 6:14 PM

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I'm a girl, btw. But, I also moderated the Nitrado discord.

wintry epoch Jun 1, 2024, 6:14 PM

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and for those 6 hours

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im losing hella money

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that's not good customer service

ashen knoll Jun 1, 2024, 6:14 PM

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This MUST be your first time running a server. Or at least you are relatively new.

wintry epoch Jun 1, 2024, 6:14 PM

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far from it

ashen knoll Jun 1, 2024, 6:14 PM

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No. Please follow the rules.

wintry epoch Jun 1, 2024, 6:14 PM

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3000 player minecraft network back in the day

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definitely not my first rodeo

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but the difference is

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minecraft allows access to the files

ashen knoll Jun 1, 2024, 6:15 PM

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Well then act like it.

wintry epoch Jun 1, 2024, 6:15 PM

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and allows you to chose a host

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so you don't have to deal

ashen knoll Jun 1, 2024, 6:15 PM

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I'm a volunteer here and you have been rude to me the whole time.

wintry epoch Jun 1, 2024, 6:15 PM

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i have literally

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not been rude to YOU

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once

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i've been upset, yes.

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about this horrible company

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that I am FORCED to use

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yes, im upset

ashen knoll Jun 1, 2024, 6:15 PM

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Ok. Let's end the conversation.

wintry epoch Jun 1, 2024, 6:15 PM

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that's fine (:

ashen knoll Jun 1, 2024, 6:16 PM

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Your issue is resolved. Let's move on. I'm glad it's fixed.

wintry epoch Jun 1, 2024, 6:16 PM

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until it happens again

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🙄

ashen knoll Jun 1, 2024, 6:16 PM

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Stop now please.

bright isleBOT Jun 1, 2024, 6:16 PM

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👷 Hi, it seems that the issue of this post is now resolved. Due to we've added the ✅ Solved post tag.

wintry epoch Jun 1, 2024, 6:18 PM

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Why are you taking offense to things that aren't your fault?

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I genuinely apologize if you feel my anger or frustration was directed towards you, but I'm not sure how you're feeling that way.

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I've been pretty blatantly clear that it's G-Portal I have the issue with.

ashen knoll Jun 1, 2024, 6:19 PM

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Ok. We aren't getting anywhere else. No worries. Have a great day.

wintry epoch Jun 1, 2024, 6:19 PM

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You as well.

ashen knoll Jun 1, 2024, 6:19 PM

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Thanks 😁

#Rust console is blank