#Locker code disconnects me from my faction

27 messages · Page 1 of 1 (latest)

civic herald
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Every time I enter a locker code that I've received from 2K for my faction it disconnects me as soon as I put the locker code in. Here's a video for proof

dapper ether
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@civic herald can you attach your customer service ticket number, please? 🙏

civic herald
dapper ether
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If not, that's where you can get ahold of the Customer Support team. Once you have a ticket number, I can give them the video you've attached 🫡

civic herald
dapper ether
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Gotcha, so you're just waiting on the response from them?

civic herald
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Yeah, if I don't get one or within a few days I'll probably just submit another ticket with an the video because the video I just showed you is the second locker code they sent me and like I said I can get into the mode no problem. The minute I put the locker code in it disconnects. Everything else works fine. I can play the mode perfectly. Do all the other stuff the live events with ease? It's just the minute I put the locker code in. It disconnects and kicks me out

dapper ether
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The customer support team will have to help you with the issue, since it seems like something that will require troubleshooting. They can see the details of your account and walk you through steps to fix it.

If your ticket gets stuck, like you don't hear back from them for 48+ hours, I can escalate it. I'll need your ticket number, though.

civic herald
dapper ether
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Any updates on your ticket?

civic herald
dapper ether
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Dang, did they say it's an issue with the code or a local issue?

civic herald
dapper ether
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It's definitely not an issue with your internet? Have you tried reseting your router/modem and all that?

civic herald
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##- Please type your reply above this line -##
Hey Deryk,
 
Thank you for the YouTube video!

I'm forwarding your report now to the appropriate team. What you've shared will be valuable in their investigation. I’ll reach out to you as soon as I have an update or if the team requests any further information!

Thanks,
2K Finley
Customer Support
2K Games

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That was the email that was sent to me. And yes I did that. That was the first thing I did when I got when it happened the first time

dapper ether
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Sorry, I'm just trying to troubleshoot. I'm not a Customer Support person so I'm just guessing the same things I'd try 🙏

How did you redeive that locker code?

civic herald
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It was through an email

dapper ether
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Did it say what it was for? Or do you know why they sent it?

civic herald
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That was the original one that didn't work and then they sent me another one that didn't work

dapper ether
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Sorry, the image doesn't seem to load

civic herald
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REDEEM YOUR CODE NOW

You flipped small-time coins into big-time glory. Below is your Locker code*:

DNDAPHKC

HOW TO REDEEM IN WWE 2K25:

  1. Go to MyFACTION from the Main Menu.

  2. In MyFACTION, select the “Locker Code” panel in the menu.

  3. Enter the Locker Code you want to redeem. Locker Codes are not case-sensitive but be sure to include the hyphens.

LOGO GARDEN

GAME RATINGS

*Locker Code can only be redeemed once and expires December 31, 2026, 9am PT. Requires WWE 2K25, 2K Account and Internet Connection. Terms apply.

© 2014 - 2025 Take-Two Interactive Software, Inc. 2K and the 2K logo are trademarks of Take-Two Interactive Software, Inc. All WWE programming, talent names, images, likenesses, slogans, wrestling moves, trademarks, logos and copyrights are the exclusive property of WWE and its subsidiaries. All other trademarks, logos and copyrights are the property of their respective owners.

9 Hamilton Landing, Novato, CA 94949 (415) 479-3634 www.2K.com.

wraith mantle
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i tested it

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and i got mad vc

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so it might’ve been a problem on your end