Send the save here, we'll take a look and see what can be done there.
You can find it by following this route C:\Users\ username \AppData\Local\Everwind\Saved\SaveGames
If it was your first save it should be called Slot_0
Or you can press the windows key + R and then paste this " %localappdata%\Everwind\Saved\SaveGames " in the app. It should open the save folder, find the save, compress it, and send it here.