#[✅ Solved] Supporter, but no access to supporter models on j.ai nor supporter chats on discord

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cinder palm
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The title sort of says it all— I am a patreon supporter and, for some reason, I don’t have access to the supporter model. I’m receiving an error code when trying to use it on the website, not the app. I also don’t have access to the supporter chats. Thanks for the help! :)

glad portalBOT
# cinder palm The title sort of says it all— I am a patreon supporter and, for some reason, I ...

Thank you for your message! Here’s how to resolve your issue step-by-step:

  1. Patreon–Discord Connection:
    Please make sure your Discord account is properly linked to your Patreon account.

    • Go to your Patreon account settings.
    • If not already connected, link your Discord account, then click “Join Server” on that page.

  2. Double-Check Your Patreon Tier:

    • Only “Supporter” and above tiers provide access to supporter-only models and chats.
    • Make sure your Patreon pledge processed successfully.

  3. Still No Access?
    If you showed as a supporter on Patreon and linked Discord, but still don’t see access or the correct Discord role, try:

    • Disconnecting your Discord from Patreon, then reconnecting.
    • Ensure you finish the "join Discord server" step after linking.

  4. JanitorAI Access:
    If you don’t have the correct Discord supporter role, JanitorAI won’t let you access supporter-only endpoints (you’ll get API errors or model availability failures).

  5. If the problem continues:

    • Sometimes it takes a few minutes after linking for your Discord role and access to activate.
    • If you still have issues after following the above, please create a ticket in our Create Ticket Channel so staff can manually verify your status and help further.

Let us know if you need the full setup guide for JanitorAI or specific error details, and welcome to the supporter perks!

Please note: This is an automated response from @glad portal. While it strive to provide accurate assistance, It may occasionally make mistakes. If you find any inaccuracies or need further clarification, feel free to wait for our community helpers to give you further guidance. Thank you.

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[✅ Solved] Supporter, but no access to supporter models on j.ai nor supporter chats on discord