#Critical Observer Crash Issue – Competitive Scene at Risk

1 messages · Page 1 of 1 (latest)

terse grove
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Dear Dev Team, we’ve reached a point where it’s becoming impossible to host tournaments because of one recurring issue:

**Observers are crashing out of lobbies. **

This is not about playing players crashing sometimes – that happens and is manageable. The problem is that observers simply cannot stay in games during the start.
🔹 We have 14 available observers, and we tried all possible setups.
🔹 Different regions, VPNs, cross-platform settings ON/OFF, multiple hosts – nothing works.
🔹 Even when an observer is hosting, the game still crashes.
🔹 In scrims or partial lobbies, it sometimes works fine. But as soon as we fill a top-tier competitive lobby, it consistently breaks.

Sometimes we’re “lucky” and it goes through after 30–40 minutes of trying, but that’s not sustainable. And let’s not forget: if you crash back to the main menu from a custom, you have to restart the game entirely instead of rejoining quickly. We even stacked 4–5 observers per match – all of them crashed, every time.

The result?
We cannot provide proper broadcast coverage. Without observers, a cast turns into nothing more than a friends lobby stream. With them crashing, there is no stable way to build a professional scene around this game. This is not just an inconvenience – it’s a showstopper for esports growth.

We are forced to choose between:

  • Running matches without observers (killing the professional presentation), or
  • Taking a break until this is fixed (stalling the scene entirely).

We want to grow this game competitively, but right now the tools are failing us. Please escalate this issue urgently – it’s literally the difference between a casual title and a sustainable esport. We’re ready to provide logs, video proof, and detailed test cases if that helps your engineering team.

— FTRA Champions League Organizers

dusty flicker
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As the head tournament organizer for rematch esports I can confirm we have also experienced this issue and have ceased producing events until it is fixed

spare smelt
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it gets to a point

arctic plaza
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idk about y'all but I've never crashed out as spectator

winter willow
gentle wren
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PLEASE LOCK IN SO REMATCH DOESNT DIE EVEN MORE

turbid heath
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New update is a W besides THIS BUG and the Defense Stance Slide

arctic plaza
west grotto
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idk how i never crashed as spectator and i spectated many times since update, but it needs to be fixed since all the event hosters are cancelling events because of this

tired rain
bright halo
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This game needs optimization

arctic plaza
frank rover
tired rain
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better to get this fixed so we have some tourneys no?

arctic plaza
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my point is that i'm built different, not that there's no problem

tired rain
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its not the same for everyone we all know that but if someone has this problem and is in streaming of tourneys you cant just go and say lmao doesnt happen but ye it does doesnt make sense to me brother but i get your point

spare smelt
gilded oasis
tired rain
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i get that tho its not the best thing to joke about thats what pisses me off

bright halo
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i think is great idea

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😎

arctic plaza
bright halo
arctic plaza
tired rain
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for me i just really hate the running animation as a player XD

arctic plaza
tired rain
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oh okay i didnt catch that

arctic plaza
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but yeah it's something that should be hotfixed

#

ong

bright halo
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Actually, this update has a lot of bugs, some of which could have been fixed the very next day🤔

tired rain
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yeah its not that easy they fix smth and it fks up other things which is just an time issue i would say

winter eagle
# dusty flicker As the head tournament organizer for rematch esports I can confirm we have also ...

As the head tournament organizer for Re:Lock, having many tournaments in collaboration with EGL planned; this hinders our streaming capability to bring the action to the viewers.

We've experienced this issue in testing as well. It was bad enough that when spectating, it could start the game with players in random positions, but at least we could spectate. We will be unable to produce our live streams for our future events until this is resolved.

arctic plaza
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I talked too much shit I just crashed as spectator ☠️ 🥀 🥀

weak raven
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me too

austere jetty
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As the head tournament organizer for Off The Wall, this bug interferes with our ability to stream tournament matches in a timely manner.

Timeliness matters a lot for us because our weekly tournaments run on week-nights instead of weekends. I have hopes to run larger prizepool events in the future, but cannot do so if it takes 15+ minutes to start a custom game with 1-2 spectators.

modest tundra
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As a caster and observer for Rematch Lusitano I can't recall the amount of times I've been kicked from a lobby. It's really frustrating

mellow radish
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As a caster and content creator, this problem disturbed the Nations Clash and many tournament I’ve been broadcasting

zealous glen
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As a viewer, it's always interesting for me to look at the teams and their form, but all the time either it's not there, or the organizer refuses to broadcast because of bugs

brittle pecan
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As the tournament manager of Rematch Italy and tournament admin for Rematch Esport, I, like my colleagues, insist that the current patch contains bugs that prevent the proper running of tournaments and, as a result, negatively affect the entire esports scene.

weak raven
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up

gilded oasis
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i really hope this is seen by the devs

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dont want the esports scene to die before it even properly starts

terse grove
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quick update, the bug has been reproduced by the QA team, with server logs so they can now properly investigate. no info yet on whether it's a complicated fix or not however. more news soon ! Good job guys! ❤️

weak raven
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they literally wrote in patch notes that they fixed it

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It says "[NEW] Fixed an issue where sometimes spectator players in Custom Match would be disconnected from the server when joining it."

Y'all need to focus more while reading

modest tundra
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My bad, you're right

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I'll delete it

weak raven
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Sorry if i was a bit rude but this misinformation is bad for the game

modest tundra
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I really read the notes

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But it went by me

weak raven
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yeah np, there were a lot of changes recently

modest tundra
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I've been getting kicked from ALOT of games as observer so I got a bit emotional when I didn't find the point talking about it

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Thanks G4TT