Question regarding support

[still hearth]

@onyx gust

[onyx gust]

Form

[still hearth]

Copy, thank you for sending that my way. I will always try to support this game and if thats how then I will give it my best lol.

[still hearth]

Out of curiosity is the average wait time still above 3 days on a support ticket? Currently awaiting on one at 5 days

[onyx gust]

Our support team is currently experiencing a heavy workload. Response times may be longer than indicated on the site.

[still hearth]

Copy. Thank you for the response I appreciate you!

[still hearth]

TopDeck im sorry brother, i just wanted to see if I could get the stuff I had pre-steam launch I sent in all my receipts and what not and it seemed I was going to get coins but now its been radio silence. Hence this post my man.

Was just hoping to get it resolved so Im not bugging you guys as much and just move so you can focus on more important stuff for the game.

[still hearth]

@onyx gust thanks again man! whomever Captain Morgan is that jumped in to help out I appreciate them give them some kuddos for me! Truly appreciate that.

[still hearth]

Hopefully can get this wrapped up today ❤️

[storm sluice]

It seems your team has a very heavy workload—my feedback submitted at the end of last year still hasn’t received a reply.🤔