All altars in world disappeared.

[valid rapids]

@gentle frost You should be able to upload files here.

[gentle frost]

This morning I was playing and everything was fine. The game suddenly said "disconnected from server" and on the main menu said "version mismatch" so I realized there was a patch today. I closed the game, restarted the server on gportal (it's my own private server. No one else has access to it but me and my gf and we were both on at the time.). My game updated first, so I turned on the server, loaded into the game and had for some reason I was now at the Cinder vault and my quest says to place an alter. My flame level is correct, but all of my alters are gone. I went to my base (in the starting default location) and my buildings were there but doors and many other objects were missing and so were the alters. I quit to main menu, and loaded back in again, but this time even the buildings were gone (everything was now totally gone) and the survivors were in their locations that they were prior (I had them all not moving so they were just standing there still)

I checked the map and the map is still revealed, but any alters I had before around the world are also gone there too.

[valid rapids]

@little oriole

@gentle frost Could you provide the world files as well?

[little oriole]

Yes, the world files would be great.

Additionally, if you have stopped immediately, you can try to access an older backup file

[gentle frost]

Grabbbing the world file now. Also I don't know how to grab the backup file. I restarted the server once. I see a bunch of backup logs. How would I access the older backups?

Also where is the world file?

[little oriole]

Right, one thing after the other

First, are you using G-Portal or some such server, or hosting it yourself?

[gentle frost]

Gportal

[little oriole]

Nice. Do you know how to access the files of the server?

[gentle frost]

Also thank you for helping me

[gentle frost]

Yes I do. I'm on the file manager right now.

[little oriole]

Excellent. There should be a folder called "save". Is that correct?

[gentle frost]

I see "savegame"

[valid rapids]

That's the folder you want

[little oriole]

Ah, that would be it. Sorry, I'm grabbing things from memory.

Anyway, it should have inside a bunch of files with letters and stuff, like this.

[gentle frost]

Yes that's it

[little oriole]

If it has it, save the file in your computer and .zip it so you can put the whole thing here, please.

[little oriole]

Now, while you do that, let me explain a few things.

That folder you saved in your PC, keep it somewhere safe as a backup-backup of your world. It means that whatever happens, you'll can go back to this moment.
That's because we'll attempt some dissecting of your save file to see if we can get your altars back.

[gentle frost]

Thank you so much

[little oriole]

Right.... I forgot, it's a server, so the saves get updated automatically. Darn.
Let me see what I can do locally. Hang in there, please.

[gentle frost]

Will do

[valid rapids]

Seems we have others with the issue as well.

[little oriole]

I assume that this is where the altar used to be, correct?

[gentle frost]

No it was under ground

Slightly to the left of them and back a little bit

They're in a "tavern" I had built and moved them to while building

[little oriole]

do you know if they also are g-portal issues?

[valid rapids]

I can ask

[little oriole]

I think Azanyth's save is salvageable. I think.

[gentle frost]

Crossing my fingers

[little oriole]

you see how the size of the file drastically decreases?

it goes from 900kb to 40kb

[thin skiff]

Just as a datapoint for troubleshooting, my g portal server had no issues, although it was a fresh save

[little oriole]

try deleting these files:

[valid rapids]

That's basically how I saved my world last time, rolling the index back to an older save state.

[gentle frost]

Just the slashed one or the slash and the one highlighted in blue?

[little oriole]

ignore the slashed one, delete all the others
the ones with -5, -4, -3, -2, -1

I think the info ones is ok to keep

[gentle frost]

Okay starting the server up now. Ones sec. I'll provide an update momentarily

[valid rapids]

From my understanding the only thing the info file does is tell the game the server exists and lists it and the status of the server on the selection screen. Doesn't even need to match what's actually on the server, just needs to exist for the save slot in general.

[gentle frost]

Bad news. It's not fixed sadly

[little oriole]

hm

Hang on that backup, I'll try it on my end.

[gentle frost]

I have all my items I had in my inventory before, but no alters are there and the quest this time had me talk to the flame shrine to grab the first alter. (slightly different) not sure if worth mentioning but more info is better than less

[little oriole]

Aye, more info is always better

@valid rapids also word for you, if people are in a similar situation, ask them to stop the server asap so that the saves don't get overwritten

it might be that Azanyth's save is not salvageable due to a bug but if we get it fixed, the save will still be valuable

[valid rapids]

I had one other person say it, I'm asking them if they use GPortal but they aren't responding.

[little oriole]

Well, future cases.

[valid rapids]

They responded. It's a GPortal server. Told them to upload their files here.

[little oriole]

@gentle frost

this is how it's supposed to look, right

[gentle frost]

omg

[gentle frost]

yes!!!!

[little oriole]

Go to the G-Portal files again and on the savegames folder, please delete everything that doesn't start with "characters"

Then download that .zip file, extract the contents and put the contents in your savegame folder

then try again please

[gentle frost]

Loading the game up now

[little oriole]

https://tenor.com/view/dr-seuss-grinch-gif-20631463

[gentle frost]

https://tenor.com/view/thor-marvel-meme-what-heroes-do-gif-14703930

Thank you so much. It worked!

[little oriole]

phew

[gentle frost]

No devs do this kinda stuff. You're absolutely amazing. Seriously. Top grade human beings in the most genuine sense. Thank you

You're very much appreciated!

[valid rapids]

This actually is a big issue, to be honest. Having people's worlds explode like this isn't good, so getting as much info into what happened is important especially during an Early Access period so they can fix it to make it not happen.

[gentle frost]

Of course!

[little oriole]

@valid rapids in case I'm not around but the other person appears
Their save should be salvageable if they have this sort of gap between saves:

[valid rapids]

Yeah, that's what I would have suggested, but I was more worried about getting you the files in the broken state so you have something to look at.

[little oriole]

once they do, ask them to delete the files with the small size, and then delete all _info files except hte one without number, the one with -index, and _info-infedx

[little oriole]

it'll help of course, but once they do that, they can try the above

[valid rapids]

[little oriole]

the game didn't crash, correct?

[gentle frost]

So far so good

[valid rapids]

I posted a notice in tavern for people to upload their files here if they have the issue.

[little oriole]

I mean when you were kicked out of your game

[misty orbit]

Tell them to backup everything first, just in case they erase the wrong files

[valid rapids]

Always.

[misty orbit]

this thread made me add a daily backup on my game server manager 😁

[gentle frost]

Oh no the game didn't crash. I was simply disconnected from my game since gportal had updated the game (seemingly while playing or something or i was able to connect to it even though I was on a different version) I can't be too sure which. But I was booted out to the main menu and it said "version mismatch" when attempting to connect again

[gentle frost]

Same. I'm going to start doing that now

[little oriole]

Well, back to work. Hope it doesn't happen again, but if it does, you know where to hit me

Have fun playing ENSHROUDED (TM) *cough*

lmao

"Have fun playing Enshrouded, we hope your PC doesn't burn in the process"

sorry

[gentle frost]

Thanks again. I can't express enough how incredible it was to have a developer care enough to work through this with me, and not simply ask for files and say "we're aware of the issue and it's being worked on".

[little oriole]

To be fair, that's just because your issue could have been fixed like this

like 60% of the time it's just the nature of the thing to go and be like "we know the issue and we're working on it"

[gentle frost]

Fair lol

[little oriole]

we can't push a new steam update for every lil' fix, it's better and safer to do in batches

[gentle frost]

Very understandable.

Well I'll probably make a video with peak glaze about the game and you all anyway. Thanks!

[little oriole]

Thank you for your time

[rich yacht]

Hello

I have the exact same problem too

I would be grateful if anyone would help

[rustic nest]

opening the 3ad85aea-index file with a text editor (notepad for example) and changing latest from 8 to 5 and then deleting 6,7&8 should help 🤞 + keep your backup^^

[valid rapids]

Thank you for the files. Please keep a copy of the zip file just in case. To fix your world, look and see if you have any world files that are smaller than others, delete them along with corresponding info file and change the number in index files to match the latest file and restart the server.

[rich yacht]

We tried but no save with shrines left... only the buildings are left no chests.

[sleek siren]

Managed to fix it by rolling it back all the way to the first save in the folder and deleting the rest. In the index file I changed to 0 and it worked.

[valid rapids]

All the world files fail to restore the buildings?

[sleek siren]

That was the case until I tried it with the first file, without any number at the end and changing the index to 0 (we're both in the same server with El Matador Del Mar)

[valid rapids]

Okay, good that it's fixed.

[sleek siren]

That's all thanks to you folks here!

[raven python]

ty to everyone in this post, it saved me and my friend's 😭

just for some info in case the devs want it, I'm hosting the server on a separate old laptop I have. I followed the instructions to delete all files except for the ones that had a larger size and updated the index file to the most recent numbered file. when I started the server back up, no bases. I noticed that file went from ~770kb down to 30kb. so I deleted all numbered files until it was just the save file with no number as captain darimdam mentioned and updated index file to 0. restarted server, logged back on and everything was there!

[little oriole]

@sleek siren @rich yacht @gentle frost sorry to get you all back here, but I need something from you guys.
Could you check your g-portal save files and check for any crashdumps that may have happened when the servers uploaded the new version?

there should be a folder called "Crashdumps" in there and check for any folders that might have appeared around the time you guys noticed the issue

If there is no such folder, however, it might mean no crash has happened. Which is also an important hint for us.

@raven python you as well, please read the message above.

[sleek siren]

@little oriole This is my folder with the crashdumps. I am not sure whether it's directly after the update, however.

[little oriole]

I'll check it out, thank you.

hmmm, no, seems like it only has crashes from October, before our release

thank you nonetheless

[gentle frost]

I’ll take a look now. Just woke up 😅

[sleek siren]

I also don't remember it crashing, it happened while we were in the server.

Only thing special I did was enter the new biome through the mountain pass

[gentle frost]

(For me I was booted from the server for being on the previous game version on my computer than what was on gportal. Somehow I was either able to connect with a version mismatch then it kicked me after or gportal updated mid gameplay session.) I’ll look for the files now though. When I reconnected after updating my game on steam I spawned back in the Cinder vault

[gentle frost]

I looked through various folders on gportal and cannot find any sort of crash log.

I even checked various log files for anything that stands out relating to a crash, and can't find that either. All logs seems to focus on simply booting up the server or closing it rather than on my own computer.

[little oriole]

Gotcha, thank you all nonetheless. The issue is still persisting but at least we have reproduced it locally.

[valid rapids]

Good to know you got it to reproduce.

[gentle frost]

So idk if this will help, but before we started the gportal, we had moved from originally hosting the server ingame. We took the files and put them on gportal (this was done close 200 hours ago when we first started playing the game).

Maybe that’s related, maybe not. But again, more info is better than none. Just a potential thing to look into

[valid rapids]

Not likely related. My first experience with this was on a solo world.

[raven python]

I checked the folders and don't see anything named crashdumps or similar

[gentle frost]

Loaded up the game again today and everything is gone again

Files look normal though but again all alters and world is reset:

[valid rapids]

I'm willing to bet it's using file -5, since that has the small file size. Change the index to 4 or 3 and try again.

[gentle frost]

I don't know what you mean

How do I do that?

I think I figured out what you mean. In the index file it shows 6. Testing

Didn't work. I also restored the server from a backup to see if that would fix it. I still loaded in with no alters or buildings.
Before I log into the game, it shows -5 has 924.75 KiB
Once I log into the server though, it drops to 45.66 KiB

[valid rapids]

Open the -index file and change the value of 'index' to 4.

[gentle frost]

Tested again.

Originally it was 6. I changed it to 4, however this didn't fix it.

I refreshed gportal to see if the file size changed while ingame and it stayed the same. When I quit the game, 5 changed to 45.73.

[valid rapids]

Hmmm... Grab a backup of the files really quick, just to be safe.

[gentle frost]

Backup is created

[valid rapids]

Okay. This may throw your world back a little bit, but delete everything except the non-numbered file and set the index to 0 then try again.

I have a feeling this is an issue with the save file versioning system.

@little oriole

[gentle frost]

Just restored a backup from yesterday and it's all back. It's a bit behind but totally acceptable

However, I'm not sure what happened from yesterday to today

Also, I'm worried that it will simply repeat any time I quit the game

Doing some testing. One sec

[valid rapids]

Okay. I think Kall may be gone for the weekend. They've reproduced the issue on their end, so hopefully they'll figure out where the issue is.

[gentle frost]

Update: I deleted -1 through -5 and the index file. I did not replace the index file. I just loaded into the game and when i quit the game it created a new index file for me.

It looks like the attached screenshot prior to exiting.
This fixed it for me.

[valid rapids]

I don't see the index file, only the info index... Interesting.

[bright stone]

my friend has a server on gportal. yesterday the game had an update and crashed. my friend only got around to restart it today and now all altars are gone (and so are all buildings). she does do automatic backups once per day but all the backups are gone as well, she told me. is there any way to get the server back to the state it was in yesterday before the crash or are we just SOL?

[valid rapids]

Go into the 'savegame' folder on the server. Delete any files that are smaller compared to others. Set the 'index' file for the world to the number at the end of the last large file and restart the server. If that fails, you may lose some progress but delete all the numbered worlds and set the index file to 0 and try again.

Make a backup of the save files first.

Also, provide that backup here.

If you have a 'crashdump' folder on the server, provide that as well.

[gentle frost]

When I loaded up the game and quit it, it created the index file afterwards for me automatically.

[frozen chasm]

So is this issue unique to people that use GPortal?

[valid rapids]

No, it doesn't seem to be. They were able to reproduce it on their internal test systems.

[frozen chasm]

I see. I hope it doesn't happen to me again. I now at least have consistence backups to fall back to as a failsafe though.

[reef ingot]

My altars are gone and all loot with them, are there a pinned solution for this anywhere?

• I went into one of my other world that was lvl 6, went out, and did change some settings of my main world from custom settings to make it harder and when I entered everything was gone altar and loot wise.
• I were playing the world just fine few hours earlier

[gentle frost]

I was able to fix my world by deleting certain files and loading up the game (there may be a slight difference in your save because it might be a little behind)

One sec. I'll give you a screenshot

[reef ingot]

I've been in a good couple folders and tried bit of this and that, but nothing seem to make it go backwards

[gentle frost]

Make sure before you delete them that you backup the entire folder. This is extremely important so that you don't break your save by accident, or if the solution doesn't work you have all your original files.

Click here first:

Then delete these:

[reef ingot]

But this is from a dedicated server right?

I'm just hosting straight through here

for me and my friend

[gentle frost]

Yes, but my understanding is that the file structure should be the same. You would be looking in your steam folders.

One sec let me find it

[rustic nest]

by deleting the -index file, you delete the info which file to load. if you delete numbered files, make sure to update the index file (open it from a text editor) accordingly and set the version to be used.

[reef ingot]

this is all i have under users/saved games/enshrouded

I either haven't found the relevant folder with actual saved games, or it just doesn't make them for me

and cloud based 🎊

[gentle frost]

When I deleted the index file, the game recreated it for me automatically. It defaulted to 0. When I changed the index file to load from 0 it didn't work (oddly enough)

However, this could be a gportal thing

[reef ingot]

what is the folder path for this to you

I have the steam path here as example

[gentle frost]

checking now

[rustic nest]

For cloud save
C:\Program Files (x86)\Steam\userdata\YOURSTEAMID\1203620\remote\ (or where ever you have installed steam to 😉 )
for non cloud
C:\Users\%username%\Saved Games\Enshrouded
Dedicated servers store their save files per default relative to the *.exe, otherwise specified in the servers json file

[reef ingot]

yeah so 2nd one is the one above here where is has enshrouded_user.json file

other got so many folders

and none of them have my ID

from steam

[rustic nest]

you need to open one of these folders, these are steam account ids, not game ids

[reef ingot]

I already checked most of them from within past 2 years, and nothing of the sort there

I think my install of steam on C drive and games on F drive might be a complication

[gentle frost]

Okay I figured out the save location. It's here: C:\Program Files (x86)\Steam\userdata\ YourSteamID \1203620\remote

If you have more than 1 steam ID in there you will have to check both for the 1203620 folder. Your saves will be there

[reef ingot]

🤷‍♂️

[rustic nest]

not really, I have steam games installed on several drives without having any issues

[reef ingot]

Fellas, if you are just trying to help off the answers on google, I already checked that

It seems like copy paste from what I read the other day

[gentle frost]

I'm not helping off of just google. I had to go to this folder specifically to move all my saves onto gportal

It is a copy paste of the location because this is where I found the files

Can you screen share? I can try to help that way

Also instead of C you'll go to F if your steam games are installed there

[rustic nest]

Let's please verify first if you are using cloud save or not. Go to steam, library, right click enshrouded, go to properties and tell us if Steam Cloud is checked or not. from there we can track down where the save location should be.
from your save games folder screenshot this doesn't look like the correct location, as it has no world files it could load

[reef ingot]

This must be it

has to be

only 1203620 i could find with file search

[rustic nest]

yep, that looks correct

[gentle frost]

Those are it!

[reef ingot]

aight so, copy all of this in a folder in case shit breaks

and do as first said

yes

[gentle frost]

Exactly!

[gentle frost]

If the game doesn't automatically make your "-index" file, then just pop that back in from your backup and open it in notepad. Change the load number to 0 and see if that works then.

[reef ingot]

in this regard, I just delete the aforementioned one and see if it works? I been inside the game a few times now since the problem started, so wonder if I need to look to other files

aight nothing has changed from deleting those files

[gentle frost]

It looks like you have more separate "saves" than I do since the ones I have end in "aea"

I'm not sure which one your world is

You have ones that end in "c7d" which I don't have. It's going to depend on which one is the world that's messed up.

[reef ingot]

yeah might be the wrong ones im killing

had 3 worlds, 2 of them not used

so deleting all of them 1-5+index

Aight, so that didn't do anything hm

still in my rescue hut

from everything being deleted

[rustic nest]

cloud sync will re download deleted files

[reef ingot]

shall i disable it

and delete then

[rustic nest]

then you need to copy your savegame over to the savegame folder you have.
then try to fix you saves, (jut don't deleted random numbers, check their time stemps and size and look for the most recen one that doesn't look broken) and first try by updating the index file with the proper number.
if that works, enable cloud sync, start the game (don't load anything) copy your savegame back to the remote folder location and close the game, and cross your fingers steam accepts this state^^

[reef ingot]

You mean the file from the backup folder?

[rustic nest]

I mean copy all files from
C:\Program Files (x86)\Steam\userdata\YOURSTEAMID\1203620\remote\ to
C:\Users\%username%\Saved Games\Enshrouded
and flush your Saved Games\Enshrouded before (you can backup the content if you need it, not sure what you've stored there)

the enshrouded backup folder is just logs

[reef ingot]

hmm

So I have cloud off rn, copied all files in their 1-5+inded deleted state to the saved games/enshrouded folder

and launched and the map is there with character without cloud sync on, which is wouldn't do before ofc

since no cloud sync

so I copied the files over to not be reliant on cloud

But the game itself is still in the existing state of when altars were all deleted

Also Identified this as the save itself

and it remade 1-5 and index when launched

Are those 1-9 supposed to represent savepoints in the game it generate on its own?

If so I seem to be too far into the game after the altars were deleted to revert it

Tho nothing got reverted even from what I been doing since altars, it is on its newest edition so to speak

[rustic nest]

the game is saved every x minutes into up to 10 savegame files, each representing the worlds state at some point in time.
So just deleting random files wont bring you far, and if all "healthy" files are also gone already, this unfortunately also won't help you.
That's why you need to figure out if there is a file left that might contain a valid gamestate or not. you can zip all your files and I can have a look if you want.

[reef ingot]

Yeah I would say no to valid game state left

Date wise they are all too new

been in the game too many times setting up stuff for me and my friend to play today

[rustic nest]

that's unfortunate

[reef ingot]

Idk if he might have the game state on file from joining the world, but i doubt that

since he also played with me now for 2 hours

[rustic nest]

just the host stores the world save files, they just have their character files

[reef ingot]

So in short, you can maybe remedy the problem if you ur auto saves etc haven't overwritten the past world

[reef ingot]

for anyone else with same problem as me, start reading from here to now to get understanding