#RazzDK - Crashing Issues

1 messages · Page 1 of 1 (latest)

compact knot
#

@tribal compass lets continue in here.

#

So where were we? You said you already tried to do the pinned comment stuff and the /minidump stuff right?

tribal compass
#

yes

#

yes, I did all of them until the clean reinstallation of the drives with ddu

compact knot
#

alright. So the log you posted didn't have a crash notification at the end, it just sorta stops. The settings you landed on should be fine, though I would probably turn your reflections down, or just put it on "max performance" preset then change up the voxel details and small foliage up one so it doesn't look too terrible.

tribal compass
#

Okay then, I'll try that.

compact knot
#

okay can you put that log in here?

tribal compass
compact knot
#

hmm. crash in the exact same spot

tribal compass
#

This error occurs when I click play, it even loads for a few second and then gives this error.

compact knot
#

can you do me a favor and go into your world difficulty settings and turn harsh weather off and see what that does?

tribal compass
#

ok

#

same warning

compact knot
#

okay. lemmie look more into it

#

[2025-05-14T14:33:58.545] [E] [CrashHandler] Caught signal: SIGSEGV (Address access violation)
[2025-05-14T14:33:58.545] [E] [CrashHandler] Signal was raised in module 'amd_ags_x64.dll'

okay, so the fault in the log suggests there is an issue with the driver itself. It may be one of those things where DDU might be necessary for a reinstall or a rollback.

#

Just to be sure though, you did download the latest patch from yesterday as well, right?

tribal compass
#

yes

#

so I try to reinstall the clean driver with ddu again?

compact knot
#

Did you already do it once?

tribal compass
#

yes this afternoon,

compact knot
tribal compass
#

I can try like this, I'll come back soon and say if it's ok, thanks

compact knot
#

Sure thing 🙂

tribal compass
#

now it is recompiling the shaders again, I'll wait

image.png
compact knot
#

let me know how it goes 😄

tribal compass
#

This time it's taking longer than usual.

compact knot
#

that's quite a bit of time 😮

tribal compass
compact knot
#

😭

#

okay give me a moment, can you toss the latest crash log in here?

tribal compass
#

ok

compact knot
#

crashing right after that same line, but this tiem with a lot of errors...

#

can you do me a favor and put your game in widowed mode and see if that works?

tribal compass
#

It is already in window mode

compact knot
#

hmm... yeah. I am not sure if that error is a clue or just something that "got weird" and resolved. It's still crashing in the same spot

#

I have little to go on, so lets see if a fresh reinstall of vulkan might help. head over to https://vulkan.lunarg.com/sdk/home and install the latest runtime installer for windwos, restart your computer after installing it and then try again

tribal compass
#

ok

#

same error

compact knot
#

😟

#

okay. I may have for forward this on to keen. They know better what is happening right there and may have a better suggestion for you, or know what is going on.

#

they are currently (hopefully) asleep - but if they need anything or have any information for you they'll ask in here

#

@hidden fractal would it be possible to have you guys look at this crash? It's always crashing in the same spot, no matter what we have tried.

tribal compass
#

Thanks, I'll be waiting.

compact knot
#

@patent surge Could you please repost your log in this thread and also could both you and @tribal compass also add in your DXDiag log?

Looks like you two are having the exact same crash

#

DXDIAG Instructions:

  • Press Windows Key + R to open the Run dialog.
  • Type dxdiag and press Enter.
  • The DirectX Diagnostic Tool will open.
  • Wait a few seconds for it to finish loading (watch the progress bar in the bottom-left corner).
  • Click "Save All Information..." at the bottom.
  • Choose a location to save the file (e.g. Desktop) and click Save.
  • The log will be saved as a .txt file (usually called DxDiag.txt).
patent surge
#

all yours

compact knot
#

Hopefully this will help them track it down

patent surge
compact knot
# patent surge that too right?

perfect, thank you. Unfortunately it'll be a while before they are in the office, but hopefully they will be able to track down what is happening

patent surge
#

I guess I'll check back later, but I will say when i did join other world to see the update visuals, its so gorgeous now, lighting/clouds etc. I just hope to see my world looking that nice 🙂

tribal compass
hidden fractal
#

We have released a new update with a number of bug fixes. Please update your game and check if your problem still occurs. If this is the case, please let us know.

tribal compass
#

Sorry, I was working, I just got back, right now he is recompiling the shaders, I will wait and see if it worked

#

same error

image.png
compact knot
tribal compass
#

yes, I have already done this process

compact knot
compact knot
tribal compass
#

Okay, so does that mean I have to put the game aside until a possible resolution?

tribal compass
#

Is there any way I can officially get a version prior to the update, so I can continue playing until a hotfix comes out at some point?

compact knot
#

These are all very generic though. just the "most common issues" people have

tribal compass
#

I had already found this video, and tried these methods

compact knot
patent surge
tribal compass
tribal compass
#

any news?

compact knot
#

They don't work on weekends. If there is any news I will post it in here.

tribal compass
#

Well, I'm going to try a clean format of my PC and reinstall everything again, to see if I can play, because since the 13th I haven't been able to play and I paid to play... I'm going to try this as a last attempt.