can someone help me i tried everything

[surreal storm]

Hey there, sorry to come back to you with this, but would it be possible to get your Enshrouded.log file after this issue happened?

[pallid magnet]

the crash dumb?

their is no Enshrouded.log file

[sullen hamlet]

same problem using 4080 super

[surreal storm]

There should be one here:
...\Steam\steamapps\common\Enshrouded
It's a .txt file called "Enshrouded" (or Enshrouded.log)

[surreal storm]

Please also send me your Enshrouded.log file.

[sullen hamlet]

thank you

[surreal storm]

Thank you both

[surreal storm]

In your case, it seems like a GPU crash happened. You are using a GPU that has 3GB of memory. Our minimum requirements are 6GB VRAM

[surreal storm]

Your situation is a different one where we are analyzing it still.

[pallid magnet]

thanks for the help!

[surreal storm]

Are you using Steam Cloud by any chance?

[sullen hamlet]

yes i have steam cloud

[surreal storm]

Could you please attempt to reproduce the issue and after it fails to enter the game world, could you please send me the Enshrouded.log again?

[pallid magnet]

quick question, so if i want to play the game i need to buy a new gpu?

[surreal storm]

Unfortunately, yes. We have a custom engine that uses voxels and as much as we'd like to make it performant and accessible to others, there are limits.
If you have gotten the game recently, you can request for a refund with Steam.

[pallid magnet]

oke sadge ty

[sullen hamlet]

I tried with close steam cloud, that it could get in the server ; but also I lost my save

if reopen steam cloud, it would be the same, keep loading screen.... > <

[surreal storm]

You didn't lose your Save, don't worry. We have simply a different setting for Steam Cloud and Local saves.

If you turn Steam Cloud back on, your save should be there again.

[sullen hamlet]

yes, thanks for finding out this issue!!
Finally I can relocate the save to local and play with my friend first

dont know steam cloud what happen and crash at loading screen Q3Q

[surreal storm]

I'd like to explain what is going on in order to be transparent.
Currently, when trying to enter the game world of your choice, your PC is sending "network packages" that are larger than our game allows. In the log, it is possible to see that many packages are being lost. This is a symptom we have found out with the other user in this chat room.

We are currently trying to find out why that is the case. Unfortunately, I cannot offer you a workaround for the moment that could solve the issue temporarily. We are, however, looking into fixing the issue.

[surreal storm]

May I bother you with another question? When have you started playing?

[sullen hamlet]

2 weeks ago like 2 Feb / 3 Feb

[proud mirage]

Im having this exact issue as @sullen hamlet and we have the same GPU's

Just started playing this past Monday and have over 40 hours into the game already. This really sucks that the first update after purchasing has broke the game and we cant play with our friends anymore.

[sullen hamlet]

i fixed the problem when using vpn so weird

[proud mirage]

can i ask where you set your VPN compared to where it normally is?

[sullen hamlet]

i had exitlag for others game and vpn to asia > <

[proud mirage]

Thanks, ill try setting my VPN and see if my friend can join after that.