bacigape - Game freezing | Enshrouded | Page 1

bright parrot Feb 1, 2025, 11:11 PM

#

Okay and just to confirm, the game is freezing and crashing, or just momentarilly freezing up?

stone sandal Feb 1, 2025, 11:11 PM

#

it freezes and windows ask me to end process or wait. I wait and it comes back, but i have died a few times during that process

bright parrot Feb 1, 2025, 11:13 PM

#

okay, and you were able to complete all 4 steps in minidump?

stone sandal Feb 1, 2025, 11:13 PM

#

yes

#

do you want the log from that?

#

📎 Enshrouded_Tool_Fix_2025-02-01T17-05-54.log

bright parrot Feb 1, 2025, 11:14 PM

#

okay give me a moment to go through your log file

stone sandal Feb 1, 2025, 11:15 PM

#

ok

#

just happend again

#

📎 enshrouded.log

#

my computer just bluescreened

#

i am back online now

bright parrot Feb 1, 2025, 11:32 PM

#

Hmm... Bluescreen means that something else is going on. Were you able to catch what the BSOD said?

stone sandal Feb 1, 2025, 11:33 PM

#

DPC Watchdog Violation

#

i am on at 3070ti laptop card too by the way

#

i a bit of the other chat

bright parrot Feb 1, 2025, 11:34 PM

#

From what I am seeing here, the game is getting set to a lower priority due to your CPU being freed up for other tasks. this could potentially be also setting the game to use your intrgrated card, which isn't capable of handling the game.

stone sandal Feb 1, 2025, 11:35 PM

#

how to turn off the integrated card?

bright parrot Feb 1, 2025, 11:36 PM

#

you can disable the integrated card in device manager under "display adaptors" and right clicking on the Intel(R) Iris(R) Xe Graphics

stone sandal Feb 1, 2025, 11:37 PM

#

ok i did that, anything else I should try before opening the game again?

bright parrot Feb 1, 2025, 11:38 PM

#

well the watchdog violation does seem to indicate that your system is getting overloaded. I would also go into your task manager's startup apps and disable anything that you aren't using to run the game or windows.

stone sandal Feb 1, 2025, 11:38 PM

#

ok

bright parrot Feb 1, 2025, 11:38 PM

#

Also keep the programs you are running outside the game to a minimum for a bit, so try and keep browsers and whatnot closed, even discord. see if it has any impact

stone sandal Feb 1, 2025, 11:39 PM

#

ok ill try that and report back if it happens again. thank you!

bright parrot Feb 1, 2025, 11:39 PM

#

stone sandal ok ill try that and report back if it happens again. thank you!

Sure thing, and good luck! I hope it helps.

stone sandal Feb 3, 2025, 11:49 PM

#

I finally got a chance to test again today and it crashed on boot. this time i got minidump logs though.

#

📎 enshrouded.info 📎 enshrouded.log

#

@bright parrot

bright parrot Feb 3, 2025, 11:54 PM

#

okay let me take a look

bright parrot Feb 3, 2025, 11:59 PM

#

stone sandal I finally got a chance to test again today and it crashed on boot. this time i g...

When you did the minidump steps, did you grab the file directly from NVidia's website and then use DDU to uninstall your GPU driver, then reinstall using the file you downloaded, and not something like NVidia App or Geforce Exterience?

stone sandal Feb 4, 2025, 12:01 AM

#

yes I did not install nvidia app or geforce experience

bright parrot Feb 4, 2025, 12:03 AM

#

stone sandal yes I did not install nvidia app or geforce experience

Okay, but you did use DDU?

stone sandal Feb 4, 2025, 12:03 AM

#

yes

#

v18.0.9.2

bright parrot Feb 4, 2025, 12:09 AM

#

Okay - Just making sure. This log is stating that it lost connection with your GPU, possibly a driver crash, but since you already did DDU, let's go ahead and try reinstalling the Vulkan Runtime Installer and see if maybe vulkan itself is having issues.

You can download the runtime installer for windows on this webpage here: https://vulkan.lunarg.com/sdk/home

#

Once you install it, restart your computer and then try to run the game.

stone sandal Feb 4, 2025, 12:10 AM

#

ok

#

Successfully processed 1 files; Failed processing 0 files
Mon Feb 3 2025 19:10:47: C:\Windows\SysWOW64\vulkan-1-999-0-0-0.dll version 1.4.304.0 will be updated.
Mon Feb 3 2025 19:10:47: SUCCESS: The file (or folder): "C:\Windows\SysWOW64\vulkan-1-999-0-0-0.dll" now owned by user "PBACI-X15R2\peter".
Mon Feb 3 2025 19:10:47: processed file: C:\Windows\SysWOW64\vulkan-1-999-0-0-0.dll
Successfully processed 1 files; Failed processing 0 files
Mon Feb 3 2025 19:10:47: C:\Windows\SysWOW64\vulkaninfo.exe version 1.4.303.0 will be updated.
Mon Feb 3 2025 19:10:47: SUCCESS: The file (or folder): "C:\Windows\SysWOW64\vulkaninfo.exe" now owned by user "PBACI-X15R2\peter".
Mon Feb 3 2025 19:10:47: processed file: C:\Windows\SysWOW64\vulkaninfo.exe
Successfully processed 1 files; Failed processing 0 files
Mon Feb 3 2025 19:10:47: C:\Windows\SysWOW64\vulkaninfo-1-999-0-0-0.exe version 1.4.304.0 will be updated.
Mon Feb 3 2025 19:10:47: SUCCESS: The file (or folder): "C:\Windows\SysWOW64\vulkaninfo-1-999-0-0-0.exe" now owned by user "PBACI-X15R2\peter".
Mon Feb 3 2025 19:10:48: processed file: C:\Windows\SysWOW64\vulkaninfo-1-999-0-0-0.exe
Successfully processed 1 files; Failed processing 0 files
Mon Feb 3 2025 19:10:48: The Vulkan Runtime Installer is finished.

#

rebooting

#

it crashed again without the dump file. I can run Ark on this no problem which also uses Vulkan

bright parrot Feb 4, 2025, 12:24 AM

#

can you post the new log?

stone sandal Feb 4, 2025, 12:25 AM

#

📎 enshrouded.log

bright parrot Feb 4, 2025, 12:31 AM

#

Okay now no timeout on the GPU. Interesting.
Are you using any sort of virus software other than windows defender?

stone sandal Feb 4, 2025, 12:32 AM

#

no

bright parrot Feb 4, 2025, 12:35 AM

#

stone sandal no

Okay, can you go into Windows Settings > Privacy and Security > Windows Security > Virus & Threat protection and then click on "Protection History" and check to see if it might have shown up in there?

stone sandal Feb 4, 2025, 12:35 AM

#

ok

bright parrot Feb 4, 2025, 12:35 AM

#

If you see it in there you can click on it and "allow on device."

stone sandal Feb 4, 2025, 12:36 AM

#

the last this that showed up there is FillZilla from 6/17/2024

bright parrot Feb 4, 2025, 12:49 AM

#

Okay. sorry consulting with another helper.

stone sandal Feb 4, 2025, 12:50 AM

#

no wories, this is the only game that has an issue so far on my laptop. and my Asus Ally runs the game no problem, so i understand its a wierd case

bright parrot Feb 4, 2025, 12:53 AM

#

stone sandal no wories, this is the only game that has an issue so far on my laptop. and my A...

Yeah the priority of your game seems to keep changing.

stone sandal Feb 4, 2025, 12:55 AM

#

alienware computers have killeraps installed on them.

#

it supposed to prioritize games

bright parrot Feb 4, 2025, 12:56 AM

#

It's going lower for some reason.

#

have you had any more BSOD's or full system crashes?

stone sandal Feb 4, 2025, 12:58 AM

#

no we fixed that

bright parrot Feb 4, 2025, 12:58 AM

#

well... that's progress 😀

stone sandal Feb 4, 2025, 12:58 AM

#

yeah

bright parrot Feb 4, 2025, 1:10 AM

#

okay - sorry. also multitasking (badly)

stone sandal Feb 4, 2025, 1:10 AM

#

no worries

bright parrot Feb 4, 2025, 1:13 AM

#

I'm trying to think what we can try next, but honestly I am a bit stumped. Maybe GPU-Z can tell us more. If you go to https://www.techpowerup.com/download/techpowerup-gpu-z/ you can download it. run it and go to the "sensors" tab and expand the window to show all the sensors, then try to start the game. After it crashes take a screenshot of it and toss it in here, hopefully that will tell us more.

stone sandal Feb 4, 2025, 1:13 AM

#

ok

bright parrot Feb 4, 2025, 1:14 AM

#

I have to head off to eat dinner but I'll be back a little bit later.

stone sandal Feb 4, 2025, 1:14 AM

#

ok no problem

bright parrot Feb 4, 2025, 1:14 AM

#

post what you find in here and i'll look at it when I get back

stone sandal Feb 4, 2025, 2:01 AM

#

I dont know why but the games works when i have techPowerUp running in the background. So I am going to give that a try for a bit. It took a long time to load but never crashed. Here is the logs. I'll come back if it crashes again. I am going to bed for the night.

#

📎 GPU-Z_Sensor_Log.txt

#bacigape - Game freezing