#missing .json file
tough mist
This was after you installed the game for the very first time then? I'm not sure what this "landry" tool is that you're referring to
@white wagon
Have you already tried a clean reinstall and this issue persisted?
white wagon
liandrys tool sorry. i found it on reddit
tough mist
Oh I see, that tool might be outdated at this point it's pretty old
tough mist
Have you tried uninstalling the game and then reinstalling it yet?
tough mist
and verified the files everytime
Alright, this is kind of a guess, but can you navigate to this folder
%USERPROFILE%/Saved Games/Enshrouded
and see if there's a file in there called enshrouded_user.json? If there is, please delete it
You should be able to copy that address and paste it in your Windows file explorer
white wagon
i dont have that in my files for enshrouded
im trying to upload my log but it wants me to do it from mobile for some reason
tough mist
From mobile? That's odd, you should just be able to drag it into this chat on discord
tough mist
Thank you, I'll bring this up with the team and see what we can find. We likely won't get back to you until tomorrow, the team is based in Germany and it's getting pretty late there
and no worries, I know it's pretty confusing :)
white wagon
Thats fine, I really appreciate it!!! Thank you so much! Looking forward to playing the game haha
tough mist
Thats fine, I really appreciate it!!! Thank you so much! Looking forward to play...
Also one more question, when you try to launch the game what error message do you receive? Do you receive one at all?
white wagon
says a mini dump was created and enshrouded. exe crashed
tough mist
Awesome, thanks :)
white wagon
and then has a long file would you like that?
tough mist
Yeah the file wouldn't hurt, if you can send it
tough mist
You can probably just drag the entire file into your discord window
or use the little + next to your chat bar to find it that way
white wagon
ive got a file that says crash dumps with 19 different files in it
ahh its a different file and number with every starting error message but main thing stays the same with enshrouded. exe crashing and making mini dump
tough mist
ahh its a different file and number with every starting error message but main t...
Well no worries, I think the .log should be enough.
In the meantime, when was the last time you updated your GPU drivers? From what you told me you had an Nvidia card, so the way to update would be here https://www.nvidia.com/en-in/drivers/nvidia-update/
That can also cause this crash you're experiencing if they need an update
white wagon
i just reinstalled them earlier as well for one of the troubleshooting steps
tough mist
hmm alright
white wagon
ha i know this is how i felt. someone in troubleshooting said its using my intergrated graphics over my 4060
tough mist
ha i know this is how i felt. someone in troubleshooting said its using my inter...
Yeah that is most likely the culprit, the easiest way to fix the issue you're having is to disable your onboard graphics using device manager. You'd see it under "Display Adapters" once in device manager, then you can right click the integrated graphics and click disable. You can re-enable it once you're back in game, but this should get the game to launch
The culprit is your AMD graphics chip, I believe
white wagon
Awesome! i was just researching how to do this!
tough mist
If having visuals is easier for you this youtuber has a video on doing it as well https://youtu.be/7BPNvDfx0F8?si=5rWyZmHOn1JZ5JiW&t=90
white wagon
thank you just disabled it
im redownloading the game but will let you know if that works but sounds like it should
tough mist
Let me know if it works! Sorry for all the hoops you had to jump through lol
white wagon
thats ok. i just got my first gaming pc moving from console and i just figure you have to work a little harder for the pc games sometimes but its worth it!
plus need to learn more on pc anyways
it worked thank you so much
tough mist
Glad to hear it!