No sound when microphone active.

[unreal heath]

Can you drop your log file in here, to locate follow the instructions https://enshrouded.zendesk.com/hc/en-us/articles/9767167725853-Reporting-Bugs

No sound when microphone active.

@manic minnow Will they need the DxDiag do you know?

[manic minnow]

might not be necessary in this one, but couldn't hurt

[zealous wren]

Started the game, main menu-settings, sound, changed to push-to-talk, music stops.

@unreal heath Tell me if you need more informations

[manic minnow]

That should be good for now, thanks!

[unreal heath]

Should be fine for now.

[zealous wren]

Since there are several : active device is the "Jabra Link 380", for sound and also for microphone

[zealous wren]

@unreal heath update :
I have a headset at the PC (Jabra Evolve 65SE attached to Jabra Link 380), and also a webcam with microphone (Logitech HD Pro C920) and loudspeakers attached to the monitor (Mi Monitor with NVIDIA High Definition as audio source).
What I tested (restarting win after every config change):
I start enshrouded, and in the main menu I select the type of voice chat.
Selecting no microphone and the music is playing regardless which input or output device is active (headset or monitor).
When I select in windows the headset as input source then the music stops when I select voice chat active (open mic or push to talk).
This happens also regardless to the active output device.
When I select the webcam microphone as input then everything is working as intended, both with headset and with monitor as output device.

Looks like something in the combination Jabra headseat over Jabra link makes the problem.
I never had problems with my settings, discord, teams, whatsapp, roll20 etc all are working.

[unreal heath]

Very strange. Sound, the most confusing thing to go wrong with a system 😄 The info might help the team to pinpoint what sounds like a very specific issue. Only other thing i'm curious on, if you were to disable the webcam microphone in windows, would that make any difference?

[zealous wren]

Will test that when I'm back home this afternoon.

[manic minnow]

Our QA looked into your log files and this is what they had to say
"his default sound playback device is tje link 380 and his default voice capture and voice playback device is the jabra 65 SE (seemingly a different bluetooth headset) maybe thats causing issues? I would recommend closing the game completely and making sure both input and output devices' defaults are set to the jabra 380 before starting the game."

Please give that a shot and let me know how it goes

[zealous wren]

These are the 2 : the jabra link usb/bluetooth device paired with the 65 SE Headset
voice in/output is automatically changed by Jabra if used for voices, improving quality, noise cancellation etc.

After that I tested it - if I disable the jabra software and select the Jabra Link 360 the windows setting is no longer switched automatically between jabra link and jabra headset depending on the type of sound (voices).
And now the enshrouded ingame voice chat does no longer stop the music or ambient sound. I don't know why that works with other programs (roll20 has also vc and music etc) but for me thats not important. I know now what to do to make it work in enshrouded.
For me thats sufficient, I would close this as resolved.

@unreal heath @manic minnow Thanks for your help