Ozimade - Crashing issue | Enshrouded | Page 1

remote rampart Dec 27, 2024, 1:32 PM

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Okay, give me a moment to go through and gather everything up that we have already tried. While I do that can you put your log file in here and add a short summary of the issue that is happening?

wintry silo Dec 27, 2024, 1:33 PM

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📎 enshrouded.log

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Honestly at this point i think its the game. We have tried absolutely everything. The game is acting weird to. Like i will do a quest to get a survivor ,put them out , make a bed then 2 days later i will look at journal and the quest has come back incompleted so i have to put survivor back out. Dogs and scorpions are running off mountains rather than fighting lol. Some areas have really bad lag issues. I tried 3 other games and i have no issues on them. Its probably time i just gave up and hope a patch will fix it

remote rampart Dec 27, 2024, 1:39 PM

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As far as I am aware, at least at this time, there are no issues with the game itself that are causing people to crash. It doesn't mean there aren't any, though. Okay give me a moment to go through everything.

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I noticed you had a crashing issue back in January, is this the same issue from way back then, or were you able to play the game at some point without crashing?

wintry silo Dec 27, 2024, 1:41 PM

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first 500hrs it played fine from what i remember. Stopped playing waiting for more content

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my memory isnt great mind u

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I;m thinking i might just send it to Dell and get them to go over it.

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I did just download that vulkan runtime thing. Maybe i should try that.

remote rampart Dec 27, 2024, 1:53 PM

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Let me go over everything and see if there is anything I am missing. We have been talking sporadically throughout the past couple of months and I just want to make sure we didn't miss anything.

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It's gonna take a little while though

wintry silo Dec 27, 2024, 1:54 PM

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It's ok dont stress yourself. Its not life or death.

remote rampart Dec 27, 2024, 2:14 PM

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Steps already attempted to fix this issue:

System specs: Intel(R) Core(TM) i9-12900H, 32gb System Memory, NVIDIA GeForce RTX 3080 Ti Laptop GPU (16gb vram), Integrated GPU Intel(R) Iris(R) Xe Graphics
Suggested disabling integrated GPU
"The thing is the crashes are random. It could happen in 2 minutes or 10 minutes or an hour. The gpu barely worked lol"
Had laptop cleaned, put through stress tests.
Did a factory reset on the bios.
Crashes happening in Solo play
Turned off cloudsave - Got slightly further into the game before crashing
Was able to play the game for 8 hours on 12/22, after turning shader pre-caching off. (https://discord.com/channels/1046840540550942720/1319919233726943234)

remote rampart Dec 27, 2024, 2:16 PM

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wintry silo It's ok dont stress yourself. Its not life or death.

Okay- So a couple of things. We have been all over the place in this issue, but nothing really standard, and I am not sure what was actually tried.

wintry silo Dec 27, 2024, 2:16 PM

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These are most of the crashes from today.

remote rampart Dec 27, 2024, 2:16 PM

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Did you ever disable the integrated GPU?

wintry silo Dec 27, 2024, 2:16 PM

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Yes and it didn't help

remote rampart Dec 27, 2024, 2:17 PM

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And last I spoke to you, the game was running fine. Did you change anything between then and now?

wintry silo Dec 27, 2024, 2:17 PM

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No. Like i said earlier i restarted a whole new game and as i progressed through the game the crashing got worse

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I mean now i have a whole heap of people at my base lol.

remote rampart Dec 27, 2024, 2:24 PM

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okay, so as your game save got larger, the problem became more frequent?

wintry silo Dec 27, 2024, 2:25 PM

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I guess. I mean the more of the world i opened up and survivors i brought back etc the crashes started happening again more freequent

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I dont use the cloud save on steam

remote rampart Dec 27, 2024, 2:27 PM

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And if you start a new game, are you still having the crashes frequently, or does it seem to run okay?

wintry silo Dec 27, 2024, 2:28 PM

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Well from that 1 example it ran 8hrs ok

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But when i started opening up areas beyond the starting areas it seemed to start crashing.

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Problem is with the software side of things i have no idea at all what should be turned off/on or what i can turn off etc. No idea what im looking at which is why im thinking i need a software dude to go through it. If nothing else it will give me piece of mind or find a problem

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Is there a possibility there is a hardware issue that doing the stress test wont pick up?

remote rampart Dec 27, 2024, 2:42 PM

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It's possible that their could be some kind of conflict going on that might not be picked up when just running a stress test, but I wouldn't jump directly to it. If something on your system was failing, the stress test should have picked it up.

wintry silo Dec 27, 2024, 2:44 PM

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I was just wondering whether there could of been an issue the stress test couldnt create the same as what happens when game crashes.

remote rampart Dec 27, 2024, 2:45 PM

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There can be plenty of issues that a stress test might not create, but most of them would be software. It's like running a different game, there are thousands of variables that will be different.

wintry silo Dec 27, 2024, 2:47 PM

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Ok. Only other game i have had this much trouble with is ARK ASA but a LOT of people had issues with that.

remote rampart Dec 27, 2024, 2:48 PM

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well to be frank, we have done a lot of talking, but looking through everything, we haven't really done much actually troubleshooting, 🤣

wintry silo Dec 27, 2024, 2:49 PM

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Well we did a lot previously and i went online looking for solutions lol

remote rampart Dec 27, 2024, 2:49 PM

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We tried turning off your integrated card, and I am assuming you did all 4 steps in the /minidump DM and we turned off cloudsave and shader precaching.

wintry silo Dec 27, 2024, 2:50 PM

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yers

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yes

remote rampart Dec 27, 2024, 2:50 PM

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Did you try manually installing the vulkan runtime?

wintry silo Dec 27, 2024, 2:50 PM

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i did just before

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i used the link u sent the other person

remote rampart Dec 27, 2024, 2:51 PM

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Okay, with the DDU, you reinstalled the latest version of your driver right?

wintry silo Dec 27, 2024, 2:54 PM

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gpu driverr?

remote rampart Dec 27, 2024, 2:55 PM

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Step number 4 in the /minidump dm. It should have shown you how to use DDU to uninstall your video card driver and then reinstall it fresh.

wintry silo Dec 27, 2024, 2:56 PM

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i did a clean install of gpu drivers probably 4hrs ago

remote rampart Dec 27, 2024, 2:57 PM

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Okay. lets try uninstalling that driver and installing an older version. 566.03 should be good.

wintry silo Dec 27, 2024, 2:58 PM

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it was crashing with the older version

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MK i think i'm just going to leave it. Maybe find a software person who can look at everything i dont understand. I think this is something more than just a usual fix lol. You have spent enough of your time on this.

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I do appreciate you though. You have given so much of your time. Its just annoying i pay all this money for a computer which cant do the only thing i bought it for lol.

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gpu z

remote rampart Dec 27, 2024, 3:26 PM

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wintry silo gpu z

Everything looks to be running fine there. Nothing is spiking or capped out.

wintry silo Dec 27, 2024, 3:27 PM

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Yea. So idk MK. If i dont give up now the laptop may end up out the window lol

remote rampart Dec 27, 2024, 3:28 PM

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That's understandable.

wintry silo Dec 27, 2024, 3:29 PM

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Thanks again though. Oh and late merry xmas

remote rampart Dec 27, 2024, 3:31 PM

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You as well!

wintry silo Dec 28, 2024, 1:43 AM

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Hey MK was just going to say. When i was crashing weeks ago this buffer message kept showing up but now in the latest logs it has the buffer message as well as this

remote rampart Dec 28, 2024, 1:45 AM

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wintry silo Hey MK was just going to say. When i was crashing weeks ago this buffer message ...

Okay, you are the second person i have seen with that today... Your GPU/CPU should not be having these kinds of issues, though. They were playing on a 1060.

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and maxing out their VRAM.

wintry silo Dec 28, 2024, 1:46 AM

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yea the server error one is only recent

remote rampart Dec 28, 2024, 1:46 AM

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It could happen if it was switching over to your integrated GPU though, say if you alt-tabbed or something and it didn't switch back.

wintry silo Dec 28, 2024, 1:47 AM

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i disabled the other driver

remote rampart Dec 28, 2024, 1:48 AM

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It's showing up in the last log you posted.

wintry silo Dec 28, 2024, 1:48 AM

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i will show you the most recent log which i know the driver is disabled

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📎 enshrouded.log

remote rampart Dec 28, 2024, 1:51 AM

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Did you disable the card itself in device manager or somehow just the driver?... now this is showing up: Microsoft Basic Display Driver

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which is a basic functionality driver

wintry silo Dec 28, 2024, 1:52 AM

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i disabled in device manager

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and i have it set to nvidia gpu only

remote rampart Dec 28, 2024, 1:53 AM

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let me look into it real quick. I'm not very familiar with the Microsoft Basic Display Driver itself.

wintry silo Dec 28, 2024, 1:53 AM

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didnt even know there was one lol

remote rampart Dec 28, 2024, 1:56 AM

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It's what is there when you start windows the first time, before it or you installs the drivers for your GPU

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but I have no idea why it's there is you have your GPU installed and running like it is

wintry silo Dec 28, 2024, 1:58 AM

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me either my friend. so is it not rfecognising the nvidia gpu?

remote rampart Dec 28, 2024, 1:59 AM

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It is, and the game is loading it initially, but it could be that if you alt-tab out of the game at any time, it's possible that windows is forcing that other driver like it does some times for integrated gpus, to conserve power. I just don't know enough about the driver itself to say one way or another though. trying to get a more expert opinion on it.

wintry silo Dec 28, 2024, 2:01 AM

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i found this

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https://www.reddit.com/r/Alienware/comments/12nj2c3/laptop_isnt_using_the_nvidia_graphics_card_for/

From the Alienware community on Reddit

Explore this post and more from the Alienware community

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he has i believer the same laptop as mine.

remote rampart Dec 28, 2024, 2:02 AM

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Looks like it is possible that your laptop could be doing this with the Microsoft Basic Display Driver...

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Do me a favor... Can you open up your device manager again and take a look in there. right click on the 3080 and go to properties and tell me what it says under the driver tab under "provider"

wintry silo Dec 28, 2024, 2:05 AM

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remote rampart Dec 28, 2024, 2:05 AM

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wintry silo

okay, go back and show me what's under the display adaptors area again?

wintry silo Dec 28, 2024, 2:06 AM

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remote rampart Dec 28, 2024, 2:07 AM

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okay it's showing the Xe as still enabled. I am guessing if you looked at the properties > Driver under provider for that card it'll say Microsoft

wintry silo Dec 28, 2024, 2:08 AM

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i just reenaabled it after last crash

remote rampart Dec 28, 2024, 2:09 AM

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Okay all this enabling and disabling it is confusing the issue. 🤣

wintry silo Dec 28, 2024, 2:09 AM

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the log i sent u it was 100% disabled

remote rampart Dec 28, 2024, 2:10 AM

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Right but I can't test issues if you are reenabling it. Especially if when you disable it, it's adding this other microsoft driver.

Go ahead and disable it and restart your computer then show me the device manager screen again after restart.

wintry silo Dec 28, 2024, 2:15 AM

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remote rampart Dec 28, 2024, 2:15 AM

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where is that Microsoft driver coming from...?

wintry silo Dec 28, 2024, 2:15 AM

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idk

remote rampart Dec 28, 2024, 2:17 AM

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I believe the first three steps in the OP's final comment in the post you sent me are instructions from the manufacturer on how to disable hybrid graphics in your bios, if you do have the same laptop.

Even though your issue isn't presenting the same, you might want to go ahead and do this.

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steps 4-7 appear to be diagnostics from alienware themselves.

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it wouldn't do me any good, but it could help them if you have been talking to them about your issues as well.

wintry silo Dec 28, 2024, 2:21 AM

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yea i will see if i can do it without stuffing it up lol

wintry silo Dec 28, 2024, 2:37 AM

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i did all of those steps and its not recognising the nvidia gpu

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in the diagnostics it says - video -vendor id: 10de. device id - 2460. product name gpu board(94.03.19.00.44) memory size - 22.50mb. address - 0x60000000

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before i disabled hybrid it showed intel un der video

remote rampart Dec 28, 2024, 2:42 AM

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yeah that doesn't really tell me anything. that's information for the manufacturer.

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So the intel card isn't showing up at all, or the NVidia card?

wintry silo Dec 28, 2024, 2:43 AM

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well i tried the test without disabling hybrid and it showed intel graphics. after disabling it showed what i wrote

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so after disabling hybrid im assuming nvidia card should of showed up

remote rampart Dec 28, 2024, 2:45 AM

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I would have thought so... But instead it re-enables the invidia card and used that?

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and nothing else showed up in device manager?

wintry silo Dec 28, 2024, 2:47 AM

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no idk what it showed. just what i wrote you is what it showed under video card after disabling hybrid

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im guessing its that microsoft driver you speak of

remote rampart Dec 28, 2024, 2:47 AM

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showed under video card where?

wintry silo Dec 28, 2024, 2:48 AM

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under system info in the bios

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i followed those directions from start to finish

remote rampart Dec 28, 2024, 2:52 AM

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okay so it looks like the 10de means NVidia, the 2460 means the RTX 3080. A memory size of 22.50mb (which is not correct, and might be worth looking into) and the rest is mapping information

wintry silo Dec 28, 2024, 2:53 AM

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i also noticed in the enshrouded log it says im using windows 10 home which im not im using windows 11

remote rampart Dec 28, 2024, 2:54 AM

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it says windows 11 in windows settings > System > about?

wintry silo Dec 28, 2024, 2:55 AM

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so if its saying 22.50mb then theres a possibility my graphics card is stuffed?

remote rampart Dec 28, 2024, 2:56 AM

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That's one possibility, but not the only one. It could be a bios issue or a firmware/driver issue as well.

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But you said you flashed your bios already?

wintry silo Dec 28, 2024, 2:57 AM

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flashed? i did a factory reboot

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remote rampart Dec 28, 2024, 2:58 AM

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wintry silo flashed? i did a factory reboot

Did you update the actual bios to the latest version from the manufacturers site though?

wintry silo Dec 28, 2024, 2:58 AM

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yea i did all the most recent updates

remote rampart Dec 28, 2024, 3:00 AM

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wintry silo yea i did all the most recent updates

I'm pretty sure bios updates aren't on the normal list of updates. It would likely be something you would have to do manually by going onto the motherboard manufacturors site and then installing.

wintry silo Dec 28, 2024, 3:01 AM

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it does it through dell support assist app

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i definitely did bios updates after reboot

remote rampart Dec 28, 2024, 3:03 AM

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okay. So since we have tried new and old drivers already - I am guessing this might be the source of your issues. problem is at this point it might be something that dell has to look into. That 22.50mb is not right. I would go into their official tech support and open a ticket about what it is showing. Maybe they can help you get it seeing the correct amount, or replace the video card is there is a physical issue with the VRAM modules or the card itself.

wintry silo Dec 28, 2024, 3:04 AM

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oh the joys lol

remote rampart Dec 28, 2024, 3:06 AM

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It might just be the Bios reporting it wrong, but it is a clue as to what might be happening - especially with your most recent logs showing all the memory issues.

wintry silo Dec 28, 2024, 3:07 AM

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yea the buffer one has always been there but the other one is new

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the weird part is it passed the test in step 7 so idk

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im guessing i should change it back to hybrid mode now

remote rampart Dec 28, 2024, 3:09 AM

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Just in case the card is failing it might ba safe to do so, yeah.

wintry silo Dec 28, 2024, 3:13 AM

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what do you think the buffer error is about? video card?

remote rampart Dec 28, 2024, 3:15 AM

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It could be vram, yes

wintry silo Dec 28, 2024, 3:16 AM

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what i dont get is why i can run other games with no problems. i will never understand computers.

remote rampart Dec 28, 2024, 3:17 AM

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If they can run on your onboard card without issue, that's likely why.

wintry silo Dec 28, 2024, 3:19 AM

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$3500 for a piece of poop computer. May aswell just burnt the money lol

remote rampart Dec 28, 2024, 3:20 AM

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Hopefully they will be able to help you.

wintry silo Dec 28, 2024, 3:22 AM

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i even ran enshrouded in admin mode lol

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just 1 more thing. it shows the nvidia card working and it only shows up when i start enshrouded. i think i just got to give up on all this stuff lol

wintry silo Dec 29, 2024, 10:24 AM

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look i dont want to jinx myself here but i may have found the problem

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It may also be something else you can reccomend to people to check

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@remote rampart Was speaking to my nephew and told me to go into task manager go to enshrouded , rick click and select details then check the prioritization of resources allocated to enshrouded. It was set to BELOW NORMAL. Wth is that for a default setting. I set it too high and my 4th ddu driver instal and so far so good. I will let you know if anything changes.

remote rampart Dec 29, 2024, 10:32 AM

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wintry silo <@176554433558216705> Was speaking to my nephew and told me to go into task mana...

Interesting. It certainly could affect it if you have other things vying for the attention of your resources.

wintry silo Dec 29, 2024, 10:32 AM

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below normal is crazy. There was only 1 other option lower than it lol

remote rampart Dec 29, 2024, 10:36 AM

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Keep me informed either way. 😄

wintry silo Dec 29, 2024, 10:36 AM

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lol. will do

remote rampart Dec 29, 2024, 10:41 AM

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wintry silo lol. will do

Keep in mind the priority setting will change back the next time you launch the game.

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Task manager only keeps it for that one session.

wintry silo Dec 29, 2024, 10:44 AM

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jinxed myself lol. But it didnt crash with that out of memory error this time.

remote rampart Dec 29, 2024, 10:45 AM

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hmm. It gave me an idea though. gimmie one second to check it out on my system

wintry silo Dec 29, 2024, 10:46 AM

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ok

remote rampart Dec 29, 2024, 10:48 AM

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wintry silo ok

okay go to your windows settings, click on gaming then game mode and turn that off. That can sometimes cause crashes on lower end systems.

wintry silo Dec 29, 2024, 10:50 AM

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ok done

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i will try it out

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do u know how to change it so enshrouded always has a high priority?

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does that liandrys tool constantly run? Is there a way to stop it?

remote rampart Dec 29, 2024, 11:02 AM

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Liandry's tool only runs for a moment.

wintry silo Dec 29, 2024, 11:08 AM

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kk

remote rampart Dec 29, 2024, 11:10 AM

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wintry silo do u know how to change it so enshrouded always has a high priority?

Sorry I missed this. You would have to use an external tool of some kind. Keep in mind though, you don't want it to have too high a priority. if set to realtime it could starve out essential system processes.

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As for what tool. I have never used one, so I wouldn't feel comfortable suggesting one.

#Ozimade - Crashing issue