#(Resolved) SarcastaBot - Crashing

1 messages · Page 1 of 1 (latest)

sour gazelle
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Probably the next step here would be to check and make sure that nothing is acting funny on the hardware side. If you don't have it already, download GPU-Z and install it (https://www.techpowerup.com/download/techpowerup-gpu-z/) Run it before starting up the game and click on the "sensors" tab. Expand the window to fit as much as you can (preferably all of them) and take two screenshots and post them in here. One before starting up the game and one after. Then keep it running and take a third screenshot after it crashes.

While you are doing that I am gonna summarize everything from before this thread for ease of access in here.

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  • Originally crashing in main menu when clicking on everything.
  • Freshly installed latest GPU drivers
  • Checked/Installed Windows Updates
  • Cleared Shader Cache
  • Reinstalled latest version of Vulkan
  • Tried running game as admin
  • Also tried running in WIN 8 compatibility mode.

Nothing changed.

  • Followed suggestion to Rename the JSON file - no change
  • Followed suggestion to reinstall game with steam download cache cleared - no change
  • Followed suggestion to turn all overlays off. Discord and NVidia overlays were off, However turned Steam overlay off and was able to enter the game.

After this they are able to play the game, however has crashed at least once while building.

gusty pivot
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I should probably close most apps first

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BEFORE

image.png
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I actually can't get you this data

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When i load the game with GPU-z on, it crashes my game, BUT it only shows the same load i had in the before screenshot i posted because GPU z freezes and crashes ALONGSIDE the game

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I can load the game without GPU-z, but if i Alt-tab, the game freezes and crashes

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I do have a real time statistic running on my stream deck though, and the gpu load is showing 100%

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as well as GPU-z and Enshrouded, my discord also crashes

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but only if GPU-z is on

sour gazelle
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Okay. That's not a good sign.
Do you happen to know if your GPU has been overclocked or messed with in any way like the power settings or anything like that?

gusty pivot
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No

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I haven't messed with overclocking at all and It's a pre-build directly from Corsair

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I don't think they did either, but im not sure where you would look to confirm that

sour gazelle
gusty pivot
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I do have icue, but its not in my system tray. I do,however, have corsair one dashboard

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is there something you want me to do in icue?

sour gazelle
gusty pivot
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I only had one running but as far as i can tell there is no management available in either program. I can only manage my ram in iCue and my Corsair Dashboard is just a display

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literally all i can do is hide the graph

image.png
sour gazelle
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I'm not particularly familiar with either software, but I am with software like them. It is possible that they could be contributing to an issue or causing the GPU to crash. We can try and at least remove them from the suspect list.

Can you open up Task Manager and just make sure both "iCUE" and "Corsair One Dashboard" are disabled in the Startup tab and then restart your system and try to run the game?

gusty pivot
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icue launcher was already disabled but i will disable Corsair One Dashboard as well. That only manages the lighting on my case, but i will restart now

sour gazelle
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Also - while doing that, have you noticed anything outside the game that is weird - things like your monitor going black temporarily or losing signal. Strange lines, shapes or patterns showing up, pixelation or funky colors - or even your system rebooting on it's own without warning you it's doing so?

gusty pivot
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Nah this is the only game i have had issues with. Everything else has been smooth sailing. I have been playing CodBo6 fine, the sims, PUBG, sons of the forest, and delta force are my most extensive games.

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No other issues other than installing the latest driver and getting a black screen, but that was after i started having issues with Enshrouded. I downloaded the new driver as a fix for this game.

sour gazelle
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Have you played any of the other games since that black screen?

gusty pivot
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Yes i have played other games

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I tried Delta force and I was playing the sims while i was waiting for you

sour gazelle
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Okay - so just looking at the list, all those games use Direct X - no Vulkan. (Sorry just printing out my thought process here)

gusty pivot
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Yeah i noticed that too

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that's why i sought the latest vulkan driver

sour gazelle
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Out of curiosity are you able to run the GPU-Z with them running with no crashes as well?

gusty pivot
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Yeah i can test that for you

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Okay so i loaded cod, It's loading shaders because of the new driver update, but GPU-z Crashed. Cod did not crash

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stream deck showed it was utilizing around 40-50% though the whole time

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with a 46C temp

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i was able to relaunch gpu-z

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the snipping tool is annoyingly finnicky sorry

sour gazelle
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Okay - This is looking more and more like a vulkan related issue of some kind. Can you confirm that this is the Vulkan install you dowloaded and installed?

image.png
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Specifically the Runtime installer.

gusty pivot
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okay when seeking the vulkan driver, i had found Liandry's Tool for enshrouded and i used that. It said it was finding and installing the latest vulkan driver. I tried to get it myself via their website, but i could only find that apparently it's built into the Nvidia driver i had just installed. Do you mind linking me this RT installer?

sour gazelle
gusty pivot
sour gazelle
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yeah, lol. They don't make it easy to find for some reason.

gusty pivot
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so i double clicked this and its just giving me a loading circle on my cursor. Nothing has popped up

image.png
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that folder is frozen as well

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Okay it finally did it

sour gazelle
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Odd that it froze up, but it appears to have installed correctly.

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Go ahead and fire up the game and see if it's still crashing.

gusty pivot
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i was able to load into a private world but it immediately crashed. Here is the crash log

📎 enshrouded.log
sour gazelle
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Okay... back to the shotgun. lol

gusty pivot
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so i found a list of vulkan games and I see satisfactory is on this list? I will try to load it up and see if it's strictly a vulkan game issue

sour gazelle
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Actually - Do you have 3D mark?

gusty pivot
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no unfortunately

sour gazelle
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They should have a free version you can use - and both "Time Spy" and "Port Royal" run vulkan tests.

gusty pivot
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okay i'll try the demo for 3dmark

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there's only one option to run on 3dmark for free so i started it: Steel Nomad

sour gazelle
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Make sure to run the stress test and set the rendering API to vulkan:

image.png
gusty pivot
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I ran a dx12 to compare

image.png
sour gazelle
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well, $**#.

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lol

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No crash and ran better than DX

gusty pivot
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So i did run satisfactory as well just to see. It's listed as a vulkan game. It crashed just the same as enshrouded but the error is giving Dx12.

Maybe another crashlog will give us ideas

Version: 384038, IsEditor: No, IsPerforceBuild: No, BuildConfiguration: Shipping, Launcher: Steam, NetMode: Standalone, IsUsingMods: No, IsSaveGameEdited: No

GPU Crash dump Triggered

FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::TerminateOnGPUCrash() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:875]
FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::VerifyD3D12Result() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:901]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI::ProcessInterruptQueue'::2'::<lambda_1>::operator()() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:984]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI::ForEachQueue() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHI.cpp:286]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI::ProcessInterruptQueue() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:1147]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12Thread::Run() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:97]
FactoryGameSteam_Core_Win64_Shipping!FRunnableThreadWin::Run() [C:\BuildAgent2\work\9fc8da665efb5ffd\UE4\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:149]

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btw thank you so much for helping. This is beyond what i expected when i posted this. I was fully expecting a shrug and my sad ass refunding the game

sour gazelle
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lol. I enjoy the puzzles.

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Okay. Lets try rolling back your driver - maybe try a couple versions back like the 566.14 game ready (not the studio) driver to start and check to see if it works.

gusty pivot
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okay

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okay so 566.14 is the driver i started with as i got the PC delivered on Nov 25. The first thing i did was update drivers when i got the pc to 566.14. I usually do not get the latest driver because I've had issues in the past with Cod crashing on the latest driver on my last PC. I've stuck with that trauma logic and was still on 566.14 earlier today. When i launched Enshrouded earlier today it crashed on pre-processing which is why i updated the driver to 566.36

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should i try 566.03?

sour gazelle
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The crashing in preprocessing, did it happen again after the driver update?

gusty pivot
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no after the driver update, I was able to get into the menu and make a character

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i played for 15 minutes and then it crashed. After that crash, i was not able to leave the menu or interact with the menu

sour gazelle
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and strangely turning off steam overlay allowed you back into the world for a short time

gusty pivot
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yes but i crashed after 15 minutes same thing

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and again i was unable to interact with the menu

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There was another change i did

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i changed the present method and Vsync and i was able to get into the game again, but now i crash on game load

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Like i can see my character enter the map and then i crash

sour gazelle
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Okay. can you do me a favor and jump into steam and turn off cloud save for the game. All your game saves will be missing, but it's okay, they aren't lost.

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the game just switches where it looks for the game saves, which means you'll basically have a game with no saves.

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See if you are able to make a new character and play or whether it crashes

gusty pivot
sour gazelle
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okay - I was just making sure it wasn't something odd in your save files.

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At this point we are getting into the deep-down stuff. An issue with windows, an issue with firmware, hardware failure of some kind, which could almost be any piece of hardware on there from your RAM to even your power supply.

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It also seizing when you tried to install vulkan, and the issue with your driver install also could point in that direction too.

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The problem with that is, I don't really feel comfortable diagnosing those things without the computer present.

Did you buy the computer from somewhere where they may have the ability to do a diagnostic on the system to make sure everything is in working order?

gusty pivot
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No unfortunately shops like that these days are nearly non-existent and most pre-builts are bought online, but I understand where you're coming from and that's something I will have to explore

sour gazelle
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Yeah - I still by my computers from Microcenter for that reason. lol. I have yet to reach the age where I trust a delivery guy not to bang it up, or that I will not need to have them fix something they messed up.

I may be forced to eventually.

gusty pivot
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I get it. Long live your Microcenter. Lol my only option was to drive hours away. I guess I should've tried that option, but I at least have a 4 year warranty. So I will be contacting people

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Thanks for all your help

sour gazelle
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though frankly the last time I used a registry checker it was on Windows 95 - I wouldn't even know which one to use.

gusty pivot
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Yeah it's been a bit for me too. I forgot that was even a tool tbh

sour gazelle
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You and me both.

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Windows does a really good job at hiding everything from the user these days. You start to forget all the stuff like IRQ assignments and the like. Though that's all changed how it's done anyway. I remember the days where that was a common issue though xD

gusty pivot
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lolol lord idt i was ever that advanced. I for the most part just troubleshooted with a defragger, reg cleaner, and a reformat if all else failed lmao

sour gazelle
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Well, you wouldn't be the first person I have seen on here that completely reinstalled their windows if you did it.

gusty pivot
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lmaooo no that's not a thing i would do today. That was def something i did with win 98 - 7

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i have more finesse nowadays 🍷 🤣

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Okay so ive noticed my bios is 2 updates behind and I have been aware that the i9-14900K has had some voltage issues. My version of BIOS was released in august and there was a BiOS update oct 2024 that specifically deals with voltage issues. Do you think this update/lack thereof could attribute to some issues I may be having?

sour gazelle
gusty pivot
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I flashed my bios with the latest update and so far so good

sour gazelle
gusty pivot
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Seems like it. No issues thus far

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even alt tabbed and discording

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looks like this could be the problem?

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https://community.intel.com/t5/Blogs/Tech-Innovation/Client/Intel-Core-13th-and-14th-Gen-Desktop-Instability-Root-Cause/post/1633239

Intel Core 13th and 14th Gen Desktop Instability Root Cause Update

Following extensive investigation of the Intel® Core™ 13th and 14th Gen desktop processor Vmin Shift Instability issue, Intel can now confirm the root cause diagnosis for the issue. This post will cover Intel’s understanding of the root cause, as well as additional mitigations and next steps for Int...

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I found more information on it

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for future reference if there are any builds like mine with problems for enshrouded. I did have to get the bios update from my specific builder as my motherboard is custom

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ive passed my 15 min mark and my gpu utilization is at 6 - 9% my cpu is at 5%

sour gazelle
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well - good to know. I hope it stays that way. I am glad you figured it out 😄

gusty pivot
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Thanks for riffing with me. I was in a loop for sure

sour gazelle
gusty pivot
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okay so i was able to play a private world on my own for about an hour and turn the game off properly. I tried to load into someone else's world today and it crashed, and now i cant get past the first loading screen. I have tried other vulkan games like Talos Principle and various other games like Satisfactory again and they worked fine. The only game that does not work is Enshrouded 😦

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I'm not sure if i want to put anymore work into the game for awhile. I'm pretty burned out.

sour gazelle
rich hound
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I read this thread like it was Hunt for Red October, I'm very sad it didn't end well

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SarcastaBot I would recommend reaching out to our support. If the problem is on our end in how the game interacts with specific hardware, we'll be able to investigate

sour gazelle
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Hey @gusty pivot - If you are still willing to try another possibility, I have been talking over your crashing issue with some of the (much more smarter than I am) other helpers. They seem to think that hardware acceleration could be causing the issues you are describing. It's not a guarantee, but worth a shot.

Discord:

  • Go to User Settings > Advanced - disable Hardware Acceleration.

Steam:

  • Go to Settings > Interface settings
  • Disable both "Enable GPU accelerated rendering in web views" and "Enable hardware video decoding, if supported"
  • Restart your steam.

Then run the game and see if this fixes the issue.

gusty pivot
sour gazelle
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nice! Let me know if that changes, but I really hope it is. I want you to be able to play and enjoy the game after all the work you have put into it 😄

gusty pivot
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i am able to load the game and play for a bit but not for long

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i was able to do it twice and it seems like it crashes after a few minutes each time with no crash error

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gpu load still never reaches 100%

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and there's no freezing

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its just a ctd

flat mango
gusty pivot
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it was hours before i disabled hardware acceleration and its pretty similar to the previous logs 1535 est

📎 enshrouded.log
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Hope you can see something that will give a hint

flat mango
gusty pivot
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yes that was the bios flash i was talking about earlier in the chat

flat mango
gusty pivot
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i also set the voltages according to an acceptable data sheet

flat mango
gusty pivot
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That's okay. I'm just mentioning it so you know it's in the chat

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I had it set to XMP and then i tried the game after disabling it as well

flat mango
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And you are good in other games for hours on end and such?

gusty pivot
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Yes i just finished a few cod matches for longer than 100 minutes

flat mango
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Okay, now do you have any unreal engine titles? The reason I'm asking, you may have did the update too late. If any unreal titles crash, theres our dead give away.

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If it holds up in games with UE then we're fine. Just trying to be sure that isn't the issue. I'm part of another discord and people had the same things happen on theirs despite being fine in most games and others not so well, and UE titles were the dead give away that something was wrong or getting close to.

gusty pivot
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I am going through a list of games i've played to see if any are UE

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Outlast Trials is apparently UE

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I do crash but only if i alt+tab on max settings with everything on

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if i set it to high quality i am fine

flat mango
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Its UE4, not sure if it has the same effect.

Hmm. This is a tough call honestly. I'm still looking over some things atm though. One sec

gusty pivot
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Void crew ive played for hours

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and no issues

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that's UE 5.5

flat mango
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I'd assume you're fine in that regard then.

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what I'm seeing that began the whole thing was starting here:

"Failed to allocate download buffer memory"

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So, I got an idea.

Have you capped your FPS? A 4090 running that game probably sees some seriously high frame rates during specific points in game. Especially loading screens and so on.

gusty pivot
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Yes

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i tried my monitor refresh rate, 165, 60, and 58

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i also enabled vsync

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and disabled g sync

flat mango
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I'd set an FPS cap again to 60 for now, just to do so, then go to the games EXE and run it as administrator and launch it from there not steam library.

gusty pivot
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Yes i tried that too

flat mango
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DO keep in mind, Nvidia has some issues right now though.

gusty pivot
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but i can do it again

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Originally i couldnt get past processing shaders or whatever it says on the bottom right corner

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it would just crash in the middle of that

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that fix made it so i could get to the menu

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but i couldnt interact with the menu

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id just crash

flat mango
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If you're using Nvidias new GF Experience and overlays, disable those, if you insist on using it, make sure the "auto tuning" option is off.

gusty pivot
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i turned off all overlays

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that made it so i could get into the game once for 15 min

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but only my private world

flat mango
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Yeah, trust me when I say they have issues right now. The latest updates with Nvidia has had several reports of games just crashing or lower FPS margins by 15-20FPS or so from top end cards, its wild. I've been all over the dev forums for specific games and Nvidias driver pages reading on it all.

gusty pivot
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I dont doubt it

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i mentioned earlier that I used to not update Nvidia drivers without checking forums first lmao

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They would break games for me

flat mango
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I don't know what they're doing lately, but drumroll rtx 50's around the corner, they're pulling an apple move 🤣 But seriously, I'll keep checking on some things real quick. Give me a bit.

gusty pivot
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id end up having to revert anyway

flat mango
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Have you tried deleting the games actual shader cache? I suggested that one before months ago for some folks and it worked for them.

gusty pivot
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Yes

flat mango
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Ah, that worked for some of the AMD guys lol. Figured for Nvidia it wouldn't matter much, but worth asking.

gusty pivot
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Lol its okay like i was telling Mama Kira, I am out of ideas so whatever you come up with I will try

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But i got the PC on like Nov 27, and so the Nvidia patch i started on was 566.14, do you think there's a more stable patch I could roll back to?

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Ive only tried 566.14 and 566.36

flat mango
gusty pivot
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Okay i will check the list

flat mango
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All of most reports I've found with issues were the middle of last month and this month. It's been chaos. lol

gusty pivot
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🤞 it's just an nvidia patch issue

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end of oct was 566.03

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you think that's good?

flat mango
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Yeah I hope its just that. Its all I can think of after looking at the log. Nothing else sets off any alarms unless that GPU of yours has a hefty factory OC or something. And yeah that should be good really.

gusty pivot
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I was thinking that too and I started hunting around for any evidence of OC, but i couldn't find anything

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i even tried underclocking it myself to no avail

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my husband has the same card and I just clocked it to his settings since everything works on his PC fine

flat mango
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Set all the graphics to low as well and see where it goes. The only other thing I found was that despite having 24gb vram, a few things can hang up the Vram its self like say Anti aliasing and so on maxed to the limit.

gusty pivot
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yeah i saw that. I have tried setting everything to low but I had still crashed

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it was an instant crash on character load

flat mango
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Sheesh, lets hope its simply a driver then. Other wise I'm not sure where to go with this one. There's literally nothing giving any real error in the logs at all.

gusty pivot
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i will try a ddu load on this 566.03 driver though i'll let you know. My next resort is loading an Nvidia driver patch directly from the manufacturer and then if that doesnt work likely reformatting to manufacturer settings.

flat mango
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Yeah the only other thing that shows any issue is something about this

"Skipping missed download entry of frame '104' in Queue 'GpuCulling' because it's long gone.. You have to call popDownloadEntry() every frame!"

So in that case @rich hound Forward that one! Along with

[graphics] Failed to allocate download buffer memory.

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The only errors showing, period. Its odd.

flat mango
gusty pivot
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Unsure. I tried various settings. That may have been when I just let Nvidia optimize the game

flat mango
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Honestly, you don't need any scaling. You could leave those at native AA and such, full scale.

gusty pivot
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Okay

flat mango
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Those alone would be pushing your 4090 far more than it needs to be considering it can already run the game like its nothing. FSR, DLSS, both are just a lil nudge for weaker cards half the time. You can run native AA and full scale easily. And in SUPER rare cases, I've seen FSR crash 4080s and 4090s, why? No idea. It was a thing for CyberPunk for a while and I forget what else, But I seen a few mentions.

gusty pivot
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Good info. I'll keep that in mind Thanks

flat mango
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I can't remember if it has it or not, But try to use DLAA instead of DLSS or FSR. I dont have Nvidia so I cant recall if it showed up or not.

gusty pivot
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Some games have native imaging and dlaa. Would I use dlaa over native imaging?

flat mango
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DLAA is just the chefs kiss. 😄 I'd go that route.

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It's pretty much native just slightly better.

gusty pivot
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Okay!

flat mango
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Other wise, the ONLY other thing I can suggest is in the Nvidia control panel, under the settings you'll see something about the cache, you can increase it to 10gb++ That's helped a lot of people but its usually cards with much lower Vram and such, do highly doubt it would do anything on your end. But who knows.

gusty pivot
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I've set it to 100gb hoping that would help lolol

flat mango
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I suppose chime back after the driver change and all and lets see whats up.

gusty pivot
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We are no longer able to get past pre processing

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let me try on all low because its set on default optimization rn

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I actually noticed the nvidia overlay got turned back on after the clean reinstall

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i set all my settings to low and im in a private world

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i see that when setting to low it got set to dlss so im going to set it to dlaa

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in the crash log theres evidence im using fsr but i set that to off

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So everything was going well no crashes. Every time i load into my brother's world though, I tend to crash after a few minutes. He's sent me the world file so I am going to attempt to load it and see if i crash

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So so far so good. I will try it more in depth tomorrow and update y'all

flat mango
sour gazelle
gusty pivot
# sour gazelle How is it going? 😄

So it's been smooth playing alone, but when that happens as soon as i get into a hosted game, i get into that crash loop again. Unfortunately my group that i play with has been busy all day so I havent gotten to test that out

sour gazelle
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Let us know if it got fixed when you are able to play with them. 😄

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Also how dare they have real life stuff and be too busy to play?! 🤣 Don't they know there is important gaming to be done?

gusty pivot
sour gazelle
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well their spouses should be playing too! Don't they know that couples who game together, stay together? 😄

gusty pivot
gusty pivot
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No issues. doing really well so far. I will try and host a new world for my group but that might not be until Sunday

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But i've been in the game longer than I've ever been on a hosted world!

gusty pivot
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RMA'ing the PC and getting it exchanged. manufacturer has concluded the GPU is bad. Thank y'all for trying to help me!

sour gazelle
rich hound
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#prayforsarcastabot