#After the update, my save with 145 hours

1 messages · Page 1 of 1 (latest)

deft pollen
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Could you explain what do you mean with "the files are fine"?

tropic cape
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Steam check, just an addition to my question, so everything is gone?

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I went into the game for some reason and it asked me to create a character - ok, again the starting video - ok, but then I went to my server where I was the host, and it was empty, there is a video with walkthroughs and buildings on YouTube, it would be a shame to lose everything - I don’t require an answer , but I still wanted to know WHAT’S THE MATTER?

deft pollen
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I have to take care of a lot of tickets so let's go one step at a time, yes?
First off, did you play with Steam Cloud turned on or off?

tropic cape
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Thank you, it's always on, there's an update right now - Should I install it?

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347mb

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for me

deft pollen
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You should, but that's beside the point because it probably doesn't affect your situation.
Could you please check the following folders and see if there are any files there?
\Steam\userdata\<YourSteamID>\1203620\remote
C:\Users\<yourUserID>\Saved Games\Enshrouded

tropic cape
deft pollen
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Ok, that means your files are still there, which is a good thing

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ah, wait, those are the ones you created today

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Did you check under the Saved Games folder?

tropic cape
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Yes, everything is as I said, I went into the game and there everything was new

tropic cape
deft pollen
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For now there isn't much I can offer because that seems like a steam-related issue. You've said you have done verification of installed files? Have you started your Steam or even PC back on?

tropic cape
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I didn’t touch anything, I just checked the files using Steam after discovering the problem

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Just a minute, I'll see what files are on Steam.

deft pollen
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Please attempt to verify the integrity of game files, restart steam, etc

tropic cape
deft pollen
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that looks like your old save

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17.03

tropic cape
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I found a folder with files called remote by id - that’s what’s there

deft pollen
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I advise first making a backup of these just to be sure

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If your steam cloud is on and it's not accessing these things, it might be that you are undergoing Steam maintenance.

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If that happens you may not have access to the files

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I recommend waiting for a bit

tropic cape
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Thanks for the professional answer (I’ll save these files) what should I do now, restart Windows, etc.?

deft pollen
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Steam Maintenance can take up to one hour, so I recommend waiting out for that. Restarting also helps, but may not be needed.

tropic cape
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Thank you very much again, after this small update everything worked, the problem seemed to really be on the side of Steam (I think Steam Cloud) And my Huge Village seems to be fine. Good luck in your difficult task and greetings from Russia - we love your game!!!

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