#what the problem ?? y it crash plz help

1 messages · Page 1 of 1 (latest)

ocean cosmos
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It's a GPU crash, did it work before?

brisk sentinel
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yeah it work on first time

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but i check it the gpu is working

ocean cosmos
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Could you please post the crash dump here?

brisk sentinel
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it maybe happend on the window?

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how can i post crash dump?

ocean cosmos
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\Steam\steamapps\common\Enshrouded\crash_dumps\
on the most recent folder, do you only get the .info and .log files?

brisk sentinel
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oh

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y i cant send the folder

ocean cosmos
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I haven't sent the whole path, so if you are just copypasting, it won't send you the right way

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C:\Program Files (x86)\Steam\steamapps\common\Enshrouded\crash_dumps

this is on my pc, but if your installed folder is somewhere else and not on C:, then you must change it accordingly.

brisk sentinel
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D:\game\steamapps\common\Enshrouded\crash_dumps\enshrouded_20240326_153533

ocean cosmos
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Do you know how to .zip a folder?

brisk sentinel
ocean cosmos
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Yes, exactly.

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Allright, I want to ask you to do something a bit more advanced. Are you familiar with the Steam Launch Options?

brisk sentinel
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uh what is that bro?

ocean cosmos
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Some games allow you to add "commands" to launch the game, usually as a way to make the game function in a specific manner. I want to ask you to add a little thing that will help us a lot in researching the issue. It's very easy to do.

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First, I'd like to ask you to right click on your Enshrouded game in the Steam Library and select "Properties...".

image.png
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A new window should open up.
In there, on the very same window, there's something called "Launch Options". Can you please write the following there?:
--enable-gpu-breadcrumbs
Should look like this:

image.png
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Once you are done, could you please open the game and reproduce the crash? And once again send me the zipped folder, just like before.

brisk sentinel
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if i do and it crash again right?

ocean cosmos
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Yes

brisk sentinel
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ok i'll try

ocean cosmos
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Could you in the meantime try to update your drivers?

brisk sentinel
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i just update 2 day ago

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it maybe the problem it cause the window 11?

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or something else

ocean cosmos
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We'll look at the logs and see what we can do.

ocean cosmos
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@thin spindle please download the update and see if it fixed your issue

brisk sentinel
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nah not working

Screenshot_2024-03-27_024916.png
ocean cosmos
brisk sentinel
ocean cosmos
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Hey there, we'll be looking into this further but it may take a while. We're sorry for the inconvenience.