#It happened after a patch😢
1 messages · Page 1 of 1 (latest)
I'll be opening this thread so I can help you with the issue.
If you prefer, I can use machine translation to send messages in Japanese.
If anything I say doesn't become clear, please don't hesitate in letting me know.
First, some important questions:
- Are you playing by yourself in a private world? Or are you playing in a dedicated server?
- You've mentioned that this happened before the latest patch. Is this correct?
- Does this happen during startup of the game? Or during gameplay, after a certain amount of time has passed?
- I was playing in the private world.
- I started this around noon today.
There was no change even after applying the V 0.7.0.2 patch distributed at night. - During gameplay, the game crashes after a certain amount of time.
It is unclear when the crash will occur.
Understood.
What are your computer's specifications?
By that I mean graphic card, RAM, processor... any information you can share can be helpful in solving this issue.
These are my computer specs.🖥️
Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
BIOS: BIOS Date: 09/19/16 19:57:35 Ver: 05.0000B (type: BIOS)
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 32768MB RAM
DirectX Version: DirectX 12
Is it an NVIDIA Graphic Card?
Yes, it's NVIDIA.
The issue might occur due to the CPU, but also due to the graphic card.
Would it be possible to send me the files inside the "enshrouded_20240226_114318/", as shown by your image?
There may also be an issue happening due to the Nvidia card. A common solution is cleaning up the shader cache.
I have a video here that can help do this, but unfortunately it is in english. https://www.youtube.com/watch?v=0y2HaRwqbAY
Have you cleared your Shader Cache recently? You may get better performance, less stuttering and more in some games! This quick video shows you how to clear your Shader Cache - and even make it bigger if not enough space is causing performance issues in games! Everything you need to know and more.
==== Related Videos ====
Windows 10 Optimizatio...
This is that file.
ありがとうございます。
Thank you very much for your sincere response!
We will look into this matter and give you an update as soon as possible. In the meantime, please proceed to clear your shader cache - perhaps this can also help avoid the issue.
Please let me know if cleaning the shader cache helps you at all 
とりあえず欠席させていただきます。 後でまた行きますので、何か最新情報があれば、ここに書いてください。 できるだけ早くお返しします。
It seems that disabling the shader cache does not work😢
I'm unsure if you meant "clean" or "disable" in this case. The request was to "clean" the cache, not "cease its function", which is what "disable" can mean.
Still, I have given the logs you have sent me yesterday to our developers and we are looking into what could be the issue. I apologize profusely for not being able to solve your issue right now. I'll keep in touch in case we have a new finding.
thank you!
I'm waiting for the issue to be resolved!
Apoligies for the strange question, but is your knowledge on the English language good? We noticed in your logs that there is a Vulkan issue and I was wondering if you could follow these instructions:
#common-issues message
(VULKAN Related Issues (GPU))
Unfortunately it is all in English, but there are people that can likely help you find a workaround or do some troubleshooting.
I'm sorry!
I'm not good at English, so I rely on machine translation to write.
So I'm not sure if I can convey it well.💧
I tried playing Enshrouded with GameDVR disabled using Enshrouded_Tool_Fix.ps1, but it still crashed.😢
This is the log from that time.
Is your paging file set to auto mode?
What is a paging file?
Sorry for my lack of knowledge