I can't login to my account | Lens Studio and My Lenses

[vernal lion]

Hi! I have been unable to access my Lens Studio account for the past few hours. Every time I click on "login to my lenses" it redirects me to the official page but it loads several times and then I get this message: "This page does not work. If the problem persists, please contact the website owner. HTTP ERROR 429"

How can I solve this problem?
Regards

[dreamy girder]

Hey Emiliusvgs, i recommend you write an email to

[email protected]

for this one!

[vernal lion]

thanks!

[teal thunder]

Hi @vernal lion I have faced this issue a while ago, you can easily fix it if you follow these steps:

• Go to the chrome you used search for:
  http://my-lenses.snapchat.com
  It should have your account logged in before, go and log out of the account.

• Then go back to Lens Studio click on that button, login and you should be able to fix it.

[vernal lion]

Hi @teal thunder I did it! but nothing happen :/

[royal parrot]

Maybe you already tried this but you could clear your browser cache to see if that solves it. https://support.google.com/accounts/answer/32050

[vernal lion]

Hi! @royal parrot I did it too, but nothing happen. I used another browsers too