#Crashing [SOLVED]

27 messages · Page 1 of 1 (latest)

loud geyser
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Hey. Heard good things about the program so I decided to give it a go. However I cant seem to get it right, at least I hope its human error from my side. LS is crashing upon scaling .
I have tried every option/setting, on and off, nothing seem to fix it.
It just crashes.
The game im trying is Star Citizen.

loud geyser
valid girder
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Make sure it’s not full screen

loud geyser
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Tried both borderless and windowed

nova willow
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did you set yre 3070 inside ls?

loud geyser
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Like preferred gpu? its on auto

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Nothing works.. seen every youtube video. Copied every setup and tweaked each setting to see what works or not... LS just crashed when scaling...

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Might have to ask for a refund at this point..

bold tinsel
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that most possibly could mean that some files are broken on your machine (system files like .net and vc redists)

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from here, scroll just a bit down and you will see the installers

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donwload x86 and x64

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Install x86 (do not reboot if asked) and then install x64 and reboot the machine

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try using the app after that again

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if it still crashes- post a screenshot from the crash log from Windows Event Viewer

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if it is a general error- that would mean system level corruption

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if it can recognize the broken component- it will spew a specific error

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also, keep in mind that if you have installed custom Windows distribution- we had users with such and they miss system components that were cut

loud geyser
# bold tinsel https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=ms...

Faulting application name: LosslessScaling.exe, version: 2.7.2.0, time stamp: 0xda2ce917
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4291, time stamp: 0xa956ff71
Exception code: 0xc000027b
Fault offset: 0x000000000012dca2
Faulting process id: 0x2ae8
Faulting application start time: 0x01da9110ea32eeda
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Lossless Scaling\LosslessScaling.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 783e48a7-945e-4a39-82fc-9c87f40d0e02
Faulting package full name:

bold tinsel
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your kernel library seems to be corrupted

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you have 3 options

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Step 1: You can try reregistering kernelbase.dll and check.

a. Click Start and type cmd in start search. Right click on Command Prompt and select Run as Administrator.
b. Type "regsvr32 KERNELBASE.dll" without the quotes and Press Enter.
c. Restart your computer and check.

Step 2: System File Checker [SFC]

If still you are facing the issue, then you can try running a System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833

Step 3: If the previous two didn't fix the issue- you will have to perform clean install of the OS as this is a system file

proud osprey
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Dm me I’ll send you a debug build

loud geyser
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tried following the steps, still no fix... same problem, faulting kernelbase.dll ;((

loud geyser
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Wow.. i was about to loose my mind! No idea what fixed it, but I ran over the steps again and its working!

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thanks for the help :)))))

bold tinsel
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