surreal moon
i had never heard of that before now, and read this, makes it sound like to me there is nothing to be worried about anymore since redshell has been removed and all data collected was destroyed as instructed by T2, while its not answering the question thought it might be helpful
knotty mulch
You do realize I bought the game in 2013 and only found out about Red Shell in 2018? There are players who have dealt intensively with the collected files because they could be requested. Do you want to know what they collected? -First and Last Name
-E-mail address
-phone number
-Pictures
-Address and place of residence
-Geolocation
-Payment Information
-Age
-Gender
-Birth date
-Zip code
-Hardware configuration
-Console ID
-Software used
-Video games played
-Purchased products
-IP address
-Operating system
My point is, I want my money back that I invested in 2013. I've been trying for 4 years, and for 4 years it keeps getting rejected. It pi sses me off to think that now they just move on with a new game and the ones who screwed them abandon them.
surreal moon
no i dont realise because i cant read your mind, you was saying you want a refund for ksp, and i said that they have deleted all tthe information they collected and have removed redshell, to try and make you feel better, if you have been trying for 4 years, they arent gonna refund it
knotty mulch
btw there are some who also suspect that the keystrokes were recorded, since the data could also be requested.
knotty mulch
no i dont realise because i cant read your mind, you was saying you want a refun...
you can install KSP today, and would find RedShell data on it. It is even incorporated into the script that it should still send data. There are some reports on the net, and also Reddit posts.
surreal moon
and back to the point of they removed redshell and deleted all the information they ever collected, so if you cant get a refund why not just enjoy the game
well idk what to say then, im just gonna play ksp and enjoy it
safe cave
isn't redshell company defunct already
knotty mulch
and back to the point of they removed redshell and deleted all the information t...
do you know how data deals are done nowadays? Data is sold and not just left on any server. But what's the point of explaining it to you here? There are people like me who also use their PC for banking and important data transfers for business.
surreal moon
no i dont because i dont deal data, i suppose thats why people have seperate computers for important data transfers for business and stuff like that but you do you, you want a refund go for it, it wont change anything
knotty mulch
isn't redshell company defunct already
does not make a difference. The data that was collected has been sales opportunities. However, it was not announced in the EULA license that EVERY PLAYER must confirm. Otherwise I would have returned the game on the first day.
surreal moon
i mean your point of you got it in 2013 and only found out in 2018 and you would have refunded on tthe first day, redshell was added on 6/4/2018 and remobed on 26/7/2018 so chances are you couldnt of got a refund anyway
safe cave
isn't there is a general clause on initial EULA that it will collect similar data that redshell did, it just they didn't do it when they got EULA out
^ too late to get refund
surreal moon
yea people dont tend to allow refunds after 5 years
knotty mulch
isn't there is a general clause on initial EULA that it will collect similar dat...
There are differences between the dates. In most games, it's just small things, and that's what's popular. With RedShell, all information from the OS, the private data, i.e. name, birthday, and pictures, videos, etc. were also transferred.
knotty mulch
yea people dont tend to allow refunds after 5 years
I tried to get a refund in 2018. No chance, but that was a violation of the EULA license.
safe cave
There are differences between the dates. In most games, it's just small things, ...
do you have any proof that it send the "the private data"?
even the often linked page doesn't mention about that
if you refund with hyperbole claim it is harder to get through, I guess you did so it didn't get through
did you consult with people who was able to refund first? Like what reason they typed, do they have law in their countries to back up, or whatever
knotty mulch
do you have any proof that it send the "the private data"?
There was a German player, unfortunately I don't remember his name, who requested the data directly from the RedShell administrator, and all the data I mentioned above was listed there. I don't know now whether the videos and pictures were only transferred as names or also as files, but he made a list at the time. He also mentioned that there were additional sections that he had not been given access to. This may include keystrokes and microphone recordings.
He made this known back in 2018, but since the company that operates RedShell is no longer there or is running under a different name, you can no longer request the data.
safe cave
are you sure you didn't confound it with other games? I'm sure these big fps game did something like this before (for banning and tracking hacker obviously), but I don't remember redshell did it
knotty mulch
Dude are you kidding? There are people who check their operating systems, just like me. That's why I know when I reinstall KSP that there are still snippets of RedShell to be found. These people also requested the data from the RedShell administrator, and thus received information about everything that was collected. By the way, over 35 games were involved, including Warhammer 40k and Dead by Daylight. But I only had KSP from the games.
safe cave
you keep saying people requested the data and say they saw it but you didn't even provide a post or youtube video
I just want that evidence, I have been searching for that since I started with the replies
since I highly suggest you to send evidence along with the reason anyway
knotty mulch
are you lazy? Do you think I'll take the time to pull out posts from 2018 now. If you are interested, find the information yourself. I just want to know if anyone has received a refund and what the content of it was, related to RedShell.
safe cave
are you lazy? Do you think I'll take the time to pull out posts from 2018 now. I...
are you lazy
I have been searching for that since I started with the replies
dude
it is your duty to gather evidence to send along with the refund request, not me
knotty mulch
Do you seriously think Valve/Steam doesn't know it still has RedShell data in the game files? I mean... they're the ones who provide the data to consumers, and also do the sales. And it's not my job as I've talked to Valve/Steam about it a number of times. The first time in 2018 when I found the RedShell files on my PC.
35 of the 35 games are on valve/steam. I think they know full well.
mighty kelp
As the stickied thread says, this is not an official support channel for Intercept Games, this is for the community to help each other with playing Kerbal Space Program. If you are having issues with Steam's refund policy, then the best thing to do would be to contact Steam Support directly and ask them for help.
knotty mulch
I would like to know from the community if someone was able to return their game based on the developers' EULA license violation.
safe cave
it is better you just make a post with accurate title and shorter description, unless you want invite argument like these
knotty mulch
nope
safe cave
then you was obviously flamebaiting, since even joker got your question wrong in the first place
knotty mulch
What's so hard to understand? I want to know if anyone has received a refund based on RedShell violations by KSP that were not specified. How you interpret that is not my problem.
safe cave
the last 2 paragraph is quite unrelated and has highly potential to invite argument then
mighty kelp
Look, I am no expert in this, as far as I know if you want to take action based on the EULA, that's a legal matter and you should get a lawyer.
As I mentioned above this is a community support forum and not part of Intercept Games' official customer service. Furthermore, Intercept Games are not (to my knowledge) directly involved with KSP1 which falls under Private division and Squad. You have also deliberately circumvented our no swearing policy and been actively antagonistic toward other users.