#Why am i being overcharged?

1 messages · Page 1 of 1 (latest)

astral girder
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You guys always tell me you cant do anything

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so you dont mind if i sent this to my bank? as a reason to do chargebacks? You can't add debt to my account, lmao thats not how services work

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expecially one where i prepay

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because i dont trust your broken ass system

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.

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I have had 0 Replies from any Windsurf Rep

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I could post this to the support team

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but then no one would still see it

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at least the Discord community managers give me some support

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as long as i am losing money

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I wait

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and wait

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and wait

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and im still losing money

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with no feeback from any Reps

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I get overcharged hundreds due to a bug, and i don't even get a reason why? not even a hey, we saw your problem

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im not sure if you saw the timestamp

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but let me post it again

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also

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if your not a rep, why are you a mod?

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your not helping anyone

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and then there is the bigger joke in the room

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How does a AI Company not have its own AI Discord bot?

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lmao?

finite yew
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Hi @astral girder, this will need to be analyzed by the support team to see exactly what’s happening in case it turns out to be an issue

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or

astral girder
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You can't make this sheet up

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astral girder
finite yew
south oracle
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I am interested in the resolution of this issue. @astral girder if you reach out to support I will appreciate if you could post updates with their response.

I have not reported the issue to support to prevent the risk of a "double duplicate" close (2 support tickets marked as duplicate of one another and then closed without any real resolution)

For reference, these negative balances stay in the account after weekly quota resets (they do not get deducted from the quota of the following weeks). See attached pic. If it is something that just lives there forever, it may end up being a discouragement to ever purchasing "Extra usage", it will be better to let the junk balance accumulate until the account is closed.

note 2: @finite yew The "How to create a help post" sticky is essentially a template for a good bug report. In the past, bugs reported in this forum got fixed (sometimes in a matter of a day or two, which is really good). All this leads to a feeling that this discord forum is a good way to report bugs and receive support. If that is incorrect, It would be good to either have another sticky clarifying it or clarify it in the "How to create a help post" - what is the scope of this forum and when is it reasonable to report issues here and when it is better to request support at the website (or some other way?)

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astral girder
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Then a human noticed and sent me a reply instantly. It had no grammar. It had no AI reply message. Just said we have escalated your ticket.

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From what I'm told.

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I'm on a $80 plan when I'm paying for $20 Pro account

south oracle
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Thank you for the update. It is certainly frustrating...

finite yew
astral girder
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I was told to contact my bank and report it as fraud

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Doing nothing Helps them

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Contacting my bank Protects Me

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The company has mods and ai answer our posts

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i can assume they dont care about protecting us.

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I have Waited 3 Weeks, i think thats more than enough time for a acceptable response

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They charged me hundreds of individual $1 request, the bank will charge them probably $20 for each single dollar i refund. considering they decided to charge me legit in individual dollar payments. This hurts them more then it hurts me, im not sure why they dont care?

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They are that rich enough they dont need to care?

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My Post still got escalated but just like the last time, after i get that post, i get silence again, no followup replies to calm me down, just

astral girder
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Glad i found this video

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Very informative on whats happening

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Apperently they are all doing it

south oracle
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My Extra usage balance keeps growing negative and I ended up opening a ticket with support. Before escalating, the RAG system said that this is the policy

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Which is exactly the complain, if we're not making requests after quota exhaustion there is no reason for extra usage to be billed

south oracle
astral girder
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Ain't it ironic. Windsurf spends the majority of their support effort dealing with fraud. Only to do it themselves.

astral girder
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They'd still just don't care

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They legit have another support link

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This company has multiple different support links and only one of them works

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Guess which one works? Which one will actually generated me a ticket ID?

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I literally opened a support window from their website from their support live chat and all I said was escalate my request

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Instant ticket ID

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I'm still going to report them for fraud and I'm still going to claim back all my money

astral girder
astral girder
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Conclusion, if you have a issue with this company, submit them for fraud to your bank and submit a request for all your money back, not just a small charge, all of it.

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Apperently anything under $1000 is pocket change for them, usually you would think a company would support its users who are advertising them but, i guess they rather protect what little egos they have

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The Admins and Mods in this Discord are fake

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They Cannot do anything for us, even if they claim they can

south oracle
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Interesting, I tried to get a ticket ID and the first response was "No"

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And then when I asked how they would contact me I was told it would be by email and it did give me a ticket ID (29188, I hope is a real ticket ID and not a made up number, at least it is somewhat sequential to your number)

astral girder
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i plan to do it in person i can get a employee to do it all