Windsurf Subscription

[lone vine]

Summary
Windsurf subscription not activating

What’s happening
I paid for windsurf pro, but it keeps reverting me to the free plan

Expected behavior
What should happen instead?

Steps

Environment

• OS: OSX
• Device: Mac Pro
• Windsurf version: Windsurf Version: 1.9577.27
  Windsurf Extension Version: 1.48.2

Errors / Logs / Diagnosis
Paste here (optional)

[normal shard]

Hi @lone vine, are you getting any errors or anything?

[lone vine]

nope

just seeing that my subscription is "basic"

while I paid for pro like 10 days ag

ago

[normal shard]

Click on View Invoices, there might be some issue with the payment or something.

[lone vine]

matter of fact, I paid for it twice even

photo so it doesn't contain my address haha

[normal shard]

Alright, you're right. The fastest thing you can do is go to https://windsurf.com/support or contact [e-mail]

Send me the email linked to your account and the ID of the ticket you create. I’m going to try to escalate your ticket.

[lone vine]

is there a way that you can escalate it for me?

[e-mail]

[normal shard]

Yes, now as soon as you create the ticket and send me the ID, I’ll forward it to the team.

[lone vine]

oh okay

where to create a ticket

just make a ticket thru that link and the chat bot?

ticket id

54418

email [e-mail]

[normal shard]

Perfect, I’ll forward it to my colleagues. Thanks!

[lone vine]

thank you boss

[normal shard]

It looks like your subscription was automatically canceled because the payments were disputed. When a chargeback is initiated, the system disables the subscription by default.

[lone vine]

ah, that might explain why it hasn't shwon up in my bank statements