Need support, i opened a support ticket | Windsurf | Page 1

blazing heath Dec 23, 2025, 10:39 AM

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Hello @eager spoke, what’s going on?

eager spoke Dec 23, 2025, 10:45 AM

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look give u screenshot... give 5 sec.

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canot manage plan's, and on payment page no way to pay

SeoDev_Safari_-_Manage_Plan_Windsurf-2025-12-23_at_10.00.16.jpg

SeoDev_Safari_-_Exafunction_Inc.-2025-12-23_at_09.59.57.jpg

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I'm stuck

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This is usually a payment issue. In the past, I would update the payment method and the process would continue.
As you can see, there is currently no way to update the payment method.

blazing heath Dec 23, 2025, 10:51 AM

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Have you tried logging out and logging back into the Windsurf website?

eager spoke Dec 23, 2025, 10:51 AM

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yes

blazing heath Dec 23, 2025, 10:52 AM

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What is the email address associated with the account? Also, please attach the ticket ID you opened.

eager spoke Dec 23, 2025, 10:52 AM

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Over and over again, I cleared the cache, cookies, and anything else I could think of that might have caused problems.

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ai@seodev.org

eager spoke Dec 23, 2025, 10:53 AM

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blazing heath What is the email address associated with the account? Also, please attach the t...

ai@seodev.org
Your Codeium support request has been received - Ticket 47857

blazing heath Dec 23, 2025, 10:54 AM

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Perfect, I’ll forward it to the team!

eager spoke Dec 23, 2025, 10:54 AM

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ok

eager spoke Dec 23, 2025, 11:54 AM

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Any news?

blazing heath Dec 23, 2025, 11:57 AM

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eager spoke Any news?

I’ll let you know as soon as I have any updates.

eager spoke Dec 23, 2025, 11:57 AM

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ok

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Is there a way to force automatic subscription renewal?
I'm asking because I'm staying put, but if the renewal happens, I'll continue to do what I have to do.

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Then later we will see if there are ways to solve the payment method problem.

eager spoke Dec 23, 2025, 4:02 PM

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Hello, would you know if there is any news?

blazing heath Dec 23, 2025, 4:04 PM

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eager spoke Hello, would you know if there is any news?

Hello Sergio, let’s wait for the active team to review everything.

eager spoke Dec 23, 2025, 4:07 PM

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How long?

blazing heath Dec 23, 2025, 4:08 PM

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eager spoke How long?

I don’t know yet. As soon as the team gives me an answer, I’ll let you know.

blazing heath Dec 23, 2025, 4:43 PM

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Hello @eager spoke, the payment has not been made. Can you look for an active invoice in Stripe and pay it?

eager spoke Dec 23, 2025, 4:45 PM

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The problem is that I don't have access to Stripe. I tried to log in via Windsurf and access Stripe, but it won't accept my credentials.

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Yesterday, the system attempted to make a charge but it failed. Today, I checked the funds on the card and they are there, so I don't understand why the charge failed.

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Something similar happened to me last month, but I solved it by changing my payment method and using another card. However, I am currently unable to update my payment method.

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Sorry to ask you something personal, but do you understand Italian?

blazing heath Dec 23, 2025, 4:49 PM

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If you can, send me a clip of what you see https://windsurf.com/subscription/manage-plan

Manage Plan | Windsurf

Windsurf is the world's most advanced AI coding assistant for developers and enterprises. Windsurf Editor — the first AI-native IDE that keeps developers in flow.

eager spoke Dec 23, 2025, 4:50 PM

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this

SeoDev_-_Brave_Browser_-_Manage_Plan_Windsurf_-_2025-12-23_at_17.49.56.jpg

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You see, there is no option in the menu that allows me to update my payment method.

blazing heath Dec 23, 2025, 4:51 PM

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Go to View Invoices.

eager spoke Dec 23, 2025, 4:52 PM

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TOP... give me 5 min. i think i can solve my self

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Payment successfully completed

blazing heath Dec 23, 2025, 4:56 PM

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Perfect!! All sorted then?

eager spoke Dec 23, 2025, 4:56 PM

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Is there a way to pay for a year-long subscription?

blazing heath Dec 23, 2025, 4:58 PM

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eager spoke Is there a way to pay for a year-long subscription?

You can only subscribe to the plans shown at https://windsurf.com/pricing , exactly as listed there. If you’re looking for something more customized, you may want to consider the Enterprise plan.

Pricing | Windsurf

Windsurf is free forever for individuals. Teams can level up with our enterprise offering for enhanced personalization and flexible deployments.

eager spoke Dec 23, 2025, 5:03 PM

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The chaos isn't over, it's still going on.

SeoDev_-_Windsurf_-_GarageManager_NewContract.jsx_-_2025-12-23_at_18.02.41.jpg

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It still appears as if it were free. I have confirmation of payment.

SeoDev_-_Brave_Browser_-_Manage_Plan_Windsurf_-_2025-12-23_at_18.06.16.jpg

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and Anthropic API Key... "[internal] an internal error occurred (error ID: a4efddfaf2a846d596d95247bf37a5ef)"

blazing heath Dec 23, 2025, 5:20 PM

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eager spoke It still appears as if it were free. I have confirmation of payment.

Restart Windsurf (log out and log back in). Please check that the payment has been completed successfully.

eager spoke Dec 23, 2025, 5:24 PM

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payment confirmed

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Payment charge confirmed.

blazing heath Dec 23, 2025, 5:25 PM

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What do you see then at https://windsurf.com/subscription/manage-plan ?

Manage Plan | Windsurf

Windsurf is the world's most advanced AI coding assistant for developers and enterprises. Windsurf Editor — the first AI-native IDE that keeps developers in flow.

eager spoke Dec 23, 2025, 5:26 PM

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Yes, I guess we'll have to wait until everything syncs up.

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SeoDev_-_Brave_Browser_-_Manage_Plan_Windsurf_-_2025-12-23_at_18.26.13.jpg

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SeoDev_-_Mail_-_In_entrata_tutte_-_2025-12-23_at_18.26.48.jpg

blazing heath Dec 23, 2025, 5:27 PM

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eager spoke Yes, I guess we'll have to wait until everything syncs up.

Yes, let’s wait a bit, and if you’re still having issues, let me know.

eager spoke Dec 23, 2025, 5:29 PM

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ok, Yes, I agree, let's give it a few minutes and wait, it should solve itself.

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Oh my God, these are serious problems. Someone has messed with the code.

SeoDev_-_Brave_Browser_-_Manage_Plan_Windsurf_-_2025-12-23_at_18.32.26.jpg

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That's not my business.

blazing heath Dec 23, 2025, 5:37 PM

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Could you check using another browser? Go to View Invoices, there you should see a list with the invoice history, and if everything went through correctly, today’s invoice should appear as Paid.

eager spoke Dec 23, 2025, 5:37 PM

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sure, Safari? Firefox?

blazing heath Dec 23, 2025, 5:37 PM

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Yes, try with another one.

eager spoke Dec 23, 2025, 5:38 PM

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lynx? 😄

blazing heath Dec 23, 2025, 5:38 PM

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hahaha

eager spoke Dec 23, 2025, 5:39 PM

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Same, no change

blazing heath Dec 23, 2025, 5:39 PM

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eager spoke Same, no change

What shows up in the Stripe history? You can send me a screenshot privately if you’d like.

eager spoke Dec 23, 2025, 5:39 PM

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SeoDev_-_Safari_-_Usage_Windsurf_-_2025-12-23_at_18.39.32.jpg

blazing heath Dec 23, 2025, 5:40 PM

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Ignore the console.

eager spoke Dec 23, 2025, 5:40 PM

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professional deformation, sorry

blazing heath Dec 23, 2025, 5:41 PM

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No problem 🫂

eager spoke Dec 23, 2025, 5:41 PM

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from safari

SeoDev_-_Safari_-_Billing_di_Exafunction_Inc._-_2025-12-23_at_18.41.19.jpg

blazing heath Dec 23, 2025, 5:42 PM

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If you restart Windsurf, you should already have the subscription. Could you check?

eager spoke Dec 23, 2025, 5:42 PM

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The screen is in Italian and says “Pagata,” which means “paid” in English.

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yes

SeoDev_-_Windsurf_-_GarageManager_NewContract.jsx_-_2025-12-23_at_18.43.13.jpg

blazing heath Dec 23, 2025, 5:45 PM

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eager spoke yes

Log out and log back into Windsurf. If it doesn’t let you, restart your MacBook.

eager spoke Dec 23, 2025, 5:47 PM

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Log out and log back into Windsurf., not solve, give me some sec. reboot

blazing heath Dec 23, 2025, 5:47 PM

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eager spoke Log out and log back into Windsurf., not solve, give me some sec. reboot

That’s very strange, I’ll check it with the team.

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@eager spoke did it work for you?

eager spoke Dec 23, 2025, 5:57 PM

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SeoDev_-_Windsurf_-_GarageManager_-_2025-12-23_at_18.57.05.jpg

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nope

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w8

blazing heath Dec 23, 2025, 5:58 PM

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I’ve notified the team so they can look into what’s happening. Don’t worry, we’ll help you get this resolved.

eager spoke Dec 23, 2025, 5:58 PM

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uninstall windsurf, clean pref...

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But strange things I see, my online profile keeps me in free mode

blazing heath Dec 23, 2025, 6:00 PM

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It’s strange, honestly. I’ve asked the team to look into it.

eager spoke Dec 23, 2025, 6:02 PM

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I think it's the client.

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wipe and reinstall

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fresh install... same

SeoDev_-_Windsurf_-_Windsurf_-_2025-12-23_at_19.05.23.jpg

blazing heath Dec 23, 2025, 6:25 PM

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@eager spoke, it should be resolved now. Please confirm for me.

eager spoke Dec 23, 2025, 6:25 PM

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yes...

SeoDev_-_Windsurf_-_Windsurf_-_2025-12-23_at_19.25.51.jpg

blazing heath Dec 23, 2025, 6:26 PM

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eager spoke yes...

Enjoy it!

eager spoke Dec 23, 2025, 6:27 PM

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HUUHHHH... was little hard...
Well, I did get a little anxious.

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Thanks, friend. I hope these things don't happen again in the future.

blazing heath Dec 23, 2025, 6:30 PM

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Everything should be all set now. Enjoy Windsurf, and if you need anything, just let me know! 🚀

eager spoke Dec 23, 2025, 6:45 PM

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ohh, yes, yes, finally, and now step on the gas at full throttle.

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There's no time for jokes, I have to make up for these two days of inactivity.

eager spoke Dec 24, 2025, 10:30 PM

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Thank You for Support You Have five stars from me

#Need support, i opened a support ticket