Service outage in paid account, account erroneously marked as being on free tier. | Convex Community | Page 1

wheat pond Feb 28, 2026, 2:33 AM

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I need someone to look at this IMMEDIATELY. I cannot file a support ticket because the account is "not pro".

Bill was paid 2/22/2026.

latent pumiceBOT Feb 28, 2026, 2:33 AM

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Thanks for posting in #1088161997662724167.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.

    - Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
    - Use [search.convex.dev](https://search.convex.dev) to search Docs, Stack, and Discord all at once.
    - Additionally, you can post your questions in the Convex Community's #1228095053885476985 channel to receive a response from AI.
    - Avoid tagging staff unless specifically instructed.

    Thank you!

wheat pond Feb 28, 2026, 2:35 AM

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WTF is this?!

wheat pond Feb 28, 2026, 3:04 AM

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I sent you an email.

wheat pond Feb 28, 2026, 4:04 AM

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HELLO!?!?!??!?!?

round gate Feb 28, 2026, 4:32 AM

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wheat pond HELLO!?!?!??!?!?

#1425386552803983431

This channel is for community support; i.e. help from other users. The Convex team doesn't handle tickets here. If you've emailed support at [email protected], then please wait patiently for a reply.

#Service outage in paid account, account erroneously marked as being on free tier.