#Play Store things

1 messages · Page 1 of 1 (latest)

proud shuttle
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👀

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Where did you see the mention of an application form?

velvet coral
proud shuttle
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Ah then it looks legit

velvet coral
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Yeah. It is.

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Has Google play became a scammer too?

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Others had this issue too. And they haven't gotten any proper response from Google.

proud shuttle
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Usually that happens when something is off

velvet coral
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My battery is dying, so I gotta chat later

velvet coral
proud shuttle
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Oki oki

proud shuttle
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(Or if it was stolen, result of a scam, ...)

velvet coral
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I may have had bought from an unofficial place (which I haven't.) But the lots of other people also bought from an unofficial place?

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I bought from R kioski in finland

proud shuttle
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if you got it from a normal shop honestly you don't have to worry

velvet coral
proud shuttle
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Yeah I guess you'll have to wait ┐⁠(⁠ ⁠∵⁠ ⁠)⁠┌

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You could always go back to the shop and ask to get reimbursed tbh

velvet coral
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Aight, I'm at 1 percent. Bye for now. We will continue this later.

proud shuttle
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Oki oki

velvet coral
proud shuttle
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See ya

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Aaaaaah

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Then it must have freaked out because of the different country

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Yeah then don't worry

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Wait to go back home (the place where you normally live) then claim it

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If it still doesn't work, wait for the form answer :)

velvet coral
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I am in finland and I set my country to finland

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Not my home country

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But it IS where I live now.

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This is what happened

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I'm from iran and I decided to revisit my country

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I came back and today in finland's airport, I went to a well known shop and bought a gift card

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Then I wanted to redeem it but it didn't work

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My country is also set to finland

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EVEN THE GIFT CARD IS WRITTEN IN FINNISH

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Also, in few months ago, I was in finland, and I bought a gift card from the same shop (different location tho) and it worked. Tho it wasn't the first exact day.

velvet coral
proud shuttle
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yeah then you probably have to wait for them to check and see that everything is ok

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(and hope the store owner hasn't done anything shady either?)

proud shuttle
velvet coral
velvet coral
proud shuttle
velvet coral
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So I can get the mythic version of ghost, which will stay in game for 3 months

proud shuttle
# velvet coral They haven't.

If they haven't and you haven't then nothing to worry about, just wait for them to check that everything is alright and that's it :)

velvet coral
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Hopefully. :)

velvet coral
proud shuttle
velvet coral
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Why, google. 🥲

proud shuttle
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Safety :D

velvet coral
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Could this be a bug?

proud shuttle
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Helps to avoid a lot of scams :)

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Probably a false positive

velvet coral
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Because it's not only my problem

proud shuttle
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It's very very rare

velvet coral
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Cause it's urgent

proud shuttle
velvet coral
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If it doesn't come until 3 months then no more mythic ghost (the reason I even bought the gift card)

proud shuttle
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(To be fair, they do say the best way to buy things fast is to use a payment method directly on the play store)

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but I don't think it will take more than 3 months

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so don't worry :)

velvet coral
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I don't have credit card.

velvet coral
proud shuttle
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99% get away without any issue don't worry :)

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Otherwise you'd have a lot more people talking about it considering the Play Store is used by Billions of devices/people ahah

velvet coral
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Hopefully it works.

velvet coral
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According to our system, your Google Account or one of the Google Play gift cards you submitted isn’t valid or doesn't match the information in our systems.

Make sure that you have:

Signed in to the account that you used to redeem the gift card
Provided the correct gift card details
For more information, refer to Redeem a Google Play gift card, gift code, or promotional code. If you have any more questions, you can contact us again.

Thanks,

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@proud shuttle

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What should I do?

proud shuttle
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Double check everything, you have to have had changed something

velvet coral
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I haven't changed my country

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New error

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The code didn't work. Try again. If the code is for a specific app, redeem it in that app.

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Nevermind

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It says the same error again

velvet coral
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What things should I double check?

proud shuttle
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Or Google account

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That was first used to claim it

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Because someone tried to claim it before or did claim it before

velvet coral
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If I submit another application, should I blur out the code (because they redeem it themselves) or not?

proud shuttle
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No you shouldn't

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But try not to send another application if nothing changed...

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(They probably will consider it as spam or something like that)

velvet coral
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I really need and want that balance

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It was hard earned money that I spent

proud shuttle
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Well if you keep sending the same application without changing anything it's spam

velvet coral
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Oh, right.

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So what should I do now?

proud shuttle
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Not sure

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But considering the email you got

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Either you did something shady

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And I can't help you

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Or the person that sold it to you did

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And you should contact them

velvet coral
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I'm just a 15 years old :(

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Literally just wanted some COD points

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And life does me dirty like this

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Literally why

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Just why

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I'm not even a bad person

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And haven't even tried to harm anyone

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And yet life only punishes the good people

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And not the bad people

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Barely ever it does

velvet coral
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They say contact us, yet their email says noreply

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They're incompetent

velvet coral
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Why did it work before?

proud shuttle
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Maybe someone at the store tried claiming it before you bought it

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Honestly can't for sure know

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Might be random too

velvet coral
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I gotta submit another application

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MY PARENTS' MONEY WENT TO WASTE

proud shuttle
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But in my opinion try to contact the store

velvet coral
proud shuttle
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Yeah then they're probably used to cases like these

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But I really can't help you more :)

velvet coral
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Also when I asked them about it, they said they haven't seen something like this but they said if I submit the application, they'll probably give my balance

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I should probably submit one more application.

proud shuttle
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It's simple really:
• either you didn't use the same Google account to claim it and to fill the application (as stated in the email)
• or something shady was going on (store or you), and if it's not you then contact the store so they reimburse you or something

velvet coral
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When I do it in the website, it says this: "That code didn't work. Try again. If the code is for a specific app, redeem it in that app."

proud shuttle
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That usually means there was a mistake in the code

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Typo*

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Or that it's not a play store card

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(if you bought cod points card directly for instance)

velvet coral
velvet coral
proud shuttle
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It's really a very small minority of people as I told you :)

velvet coral
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I'll submit one more application.

proud shuttle
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The play store probably has at least 3B users or something?

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If only 1% of people had that issue, it would already be 30Million people that have it

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But anyway

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I can't really help you more than that :)

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I told you everything I know about it

proud shuttle
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Hope you get your money back but I really can't help more than that :/

velvet coral
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I understand. Thank you for being here and genuinely helping instead of actual google

proud shuttle
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You can always try to contact Google support

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But well

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Chances are it's not Google that's in the wrong here

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Very probably the store

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So Google won't be able to do anything at all

velvet coral
proud shuttle
velvet coral
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Hell, I even have the receipt!

proud shuttle
velvet coral
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I'm sending another form

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But THIS TIME

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I send the receipt too

proud shuttle
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Well.. you were supposed to 👀

velvet coral
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Maybe that's why it didn't work last time?

proud shuttle
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Very probably as it's a required field

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:)

velvet coral
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The ONLY time I've seen this was in a reddit post

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I just PRAY this comes to me too

proud shuttle
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It happens most of the time don't worry

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(just usually people don't post online when everything works -- they post when things don't)

velvet coral
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When I searched the reason of this error, one of the sites says that Google isn't sure that I actually purchased the card, so they put this error.

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Well, in the second application form, I DID put my receipt, so now they know i actually purchased it.

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So hopefully they give my balance.

velvet coral
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AGAIN

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Hi,

According to our system, your Google Account or one of the Google Play gift cards you submitted isn’t valid or doesn't match the information in our systems.

Make sure that you have:

Signed in to the account that you used to redeem the gift card
Provided the correct gift card details
For more information, refer to Redeem a Google Play gift card, gift code, or promotional code. If you have any more questions, you can contact us again.

Thanks,

The Google Support Team

velvet coral
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Supposing the seller did something bad, they could've kept the card after it's been bought. But the last few people I saw in the store didn't but anything

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Now if I've done something bad, what could it be? Seriously, I have no idea.

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I'd never do a bad thing. Even if I did, it was unintentional

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I EVEN SENT THE RECEIPT

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I don't know what to do 😢

velvet coral
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I'm trying to contact Google support

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What is the error code of "we need more info"?

velvet coral
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Nevermind, I typed I didn't get one when I tried to redeem it.

velvet coral
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Do you think they might re add my balance? @proud shuttle

velvet coral
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"Hi,

Thank you for your reply.

I understand that you are concerned about your gift card redemption issue. I know how significant this is for you, as money plays a vital role in our day to day life.

Rest assured, we're looking into the issue that you reported and checking with our product experts. We'll update you in 24-72 hours.

If you have any more questions about Google payments, let us know."

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I got this message

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Do you think I'll get my balance?

velvet coral
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I also sent them my receipt and gift card in case they needed it

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Hi,

Thank you for your reply.

To begin with, I really appreciate your efforts in helping us with all the details.

Rest assured, I'm currently investigating your issue and consulting our experts for you as a priority, I have explained to them your concern. They are now working on this for you.

I'll update you as soon as I have more information. If necessary, I may come back to you with questions about your specific circumstances.

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After I sent that they sent me this

proud shuttle
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great :)

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wait and see

velvet coral
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Alright

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Hopefully I get my balance.

velvet coral
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Do you think I will?

velvet coral
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I asked them whether I'll get my balance or not.

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They said this

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Please know that the investigation may take a while given that this team works claims in the order that we receive them, first in - first out, and we’re processing a large volume of claims.

We will get back to you once we have a response from the team within 3 business days.

If you have any further questions or queries, you can reply to this email. We will surely look into them for you.

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@proud shuttle what does this mean?

proud shuttle
velvet coral
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i PRAY that i get my balance.

velvet coral
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@proud shuttle

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Thank you for your reply.

Our gift card team reviewed your information. Unfortunately, due to some inconsistencies with your account and the information that you provided, the gift card team isn’t able to help you.

I appreciate your understanding in this regard.

The issue persists or if you have any further queries then please write back to this email so that I can help.

Within 48 hours of our last interaction, you may receive a short survey through email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.

Thanks!
Daniel P
The Google Support Team

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I asked them what are the inconsistencies and can they be solved?

proud shuttle
velvet coral
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I swear I didn't do anything. I'm just a child.

velvet coral
velvet coral
proud shuttle
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I have no idea

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I told you already, in my opinion the safest bet is to try and get a refund from the store

velvet coral
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Dammit. I asked google whether it's solvanel or not

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They keep saying inconsistencies with my account, yet they never say what inconsistencies.