#This problem

1 messages · Page 1 of 1 (latest)

dense plover
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@brazen pagoda

pallid island
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Make sure to cover your support key in the bottom right corner

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otherwise your account could get hacked or stolen

brazen pagoda
# dense plover <@1404816120803754015>

Hi there, I had to take down the screenshot you attached because your support key was exposed. If your game is stuck or doesn't get past the loading screen, please try the following:

-Check Your Internet Connection
-Force Close and Reopen the App
-Restart Your Device
-Check for App Updates
-Clear the App Cache (Android Only)
-Go to Settings > Apps > Select the app > Storage > Tap “Clear Cache.”

If the issue persists after trying this, please contact our support team at support+jurassicworld@ludia.com with more details about the issue you're experiencing so they can assist you as soon as possible! 🫡