i lost my account somehow

[cloud kettle]

i lost my old account which i was playing on when i was younger i was logged in by google play games and facebook (i still have these accounts) i didnt play the game for like a year or something and then i downloaded it again i logged in and my progress was gone what can i do

[limpid mango]

Hi! Please contact the Support Team, they will be able to help you with this. You can do so here: https://ludia.helpshift.com/hc/en/15-jurassic-world-the-game/contact-us/?p=web

[cloud kettle]

yeah but i dont remember my support key

a year has passed since i logged into this account

i remember i was level 26 i think

alright i sent it

i really hope i get my stuff back

[limpid mango]

Umm... yeah, that will be difficult, but still try contacting them! They might be able to find your account 🤔

Stay tuned to their response!

[cloud kettle]

sure

and thanks dude

[cloud kettle]

hey @limpid mango they sent me an email should i answer to them by email aswell

[limpid mango]

Yep, you can reply to the email they send you. If it says you can reply there, please go ahead.

[cloud kettle]

it says on the top do not reply below this line

oh nvm

[limpid mango]

Then yes, please reply. But do it above the line, as it says 👍