Vip didn't get t rex

[upbeat tapir]

Hi I just bought VIP for the first time and I didn't receive the T-Rex that was supposed to come with it. Does anyone know what I should do?

I bought VIP roughly 12 hours ago but I still haven't received it.

[fresh cedar]

I'm sorry for the inconvenience that you're experiencing with the purchase. Could you please get in touch with support through the in-game settings menu? And please add the screenshot of the purchase receipt.