#the game crash

1 messages · Page 1 of 1 (latest)

normal minnow
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Free support key

digital cove
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Hey @vestal monolith I'm so sorry to read that you are experiencing this inconvenience, please try reinstalling your game but make sure before do that, your account is connected to Facebook, Apple or Google. If that does not help, feel free to open a ticket through the in game mail option. Also keep in mind to make sure not sharing your Support Key publicly, since you run the risk of your account being stolen.

digital cove
# polar reef I did it but it still crashes

Can you please make sure that the free storage space in your device is more than 5GB? If so, share with us your case through the in game mail system, so our support team can check your case closer.

polar reef
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I have 11.7 out of 50 gb used.

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Idk what you mean by “ingame mail system”

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Like the mail like with news in the game?