To account for fluctuating global shipping rates, we’ll be charging shipping and handling fees

[rich delta]

I got the survey today and to my surprise one of the questions is "To account for fluctuating global shipping rates, we’ll be charging shipping and handling fees at a later stage. You'll need to enter your payment information to complete the survey."

I have the 25$ pledge (Friend of Bait) which does not include any physical good, so why do I have to enter my payment information?

[glad crest]

There might not be a way to have no payment window if your pledge covers your Total. Perhaps feedback can be sent to BackerKit Support for future campaigns.

Not a staff member just another backer.

[gray orbit]

Digital goods can also be taxed, which is why I think BackerKit collects payment info from all backers, regardless of whether they have physical rewards. But you're right in that you'll have no shipping charges!

[rich delta]

but i did not pledge throught backertit

but on kickstarter

I am not comfortable giving my card details for a platform I havent even used for something that should not apply to me

[cunning sequoia]

I am also uncomfortable, that they haven't charged me already and plan to charge later. I could forget about the date and spend money before that or worse, they could charge extra in that day like you mentioned.

[hybrid terrace]

Backerkit is the shipping platform there using to track who gets sent what and where

[hybrid terrace]

Unless you switch teir or add an extra ad on you will only be charged shipping

The reason there charging later is because shipping costs may change between now and april

[cunning sequoia]

I will trust you.

I wonder if shipping would be like 100% to SEA.

[hybrid terrace]

There was an brakedown estate on how much it would cost but can't remember where it was

[cunning sequoia]

I'll check it out hopefully.

[rich delta]

again, there should not be shipping to me

so im not giving my card details

[glad crest]

https://help.backerkit.com/article/673-i-dont-owe-anything---why-am-i-being-asked-for-my-payment-information Based off this BackerKit article your survey may not be considered complete until payment info is given FYI Shee

[eager flame]

If you are still hesitant to leave your card on file for an undetermined amount, please feel free to leave your survey incomplete until the creators lock in the shipping costs and update backers via an update. Your survey won't be cancelled and you will still receive your rewards as long as you complete the survey on time. You will still be able to complete the survey once shipping prices are finalized and entered into your survey by the creators.

[rich delta]

this is an information that should be given before sending off the surveys

and it should not be requested to backers with only digital purchases

[rich delta]

I know and this is why i made this thread, this is so stupid, they are basically forcing me to do this or i do lose my digital rewards which i paid for already.

[glad crest]

Well perhaps a WS staff member can discuss this with BackerKit and find a resolution.

[rich delta]

Hoping so

[rich delta]

Any news about this or any other way of contact to get this questions solved properly?

[glad crest]

I can't say if a Wonderstorm employee has seen this thread since WS Justin replied on 11/7. Perhaps you can reply to WS Justin's message here which will @ him and perhaps you two can discuss this further. It may be a unfortunate limitation of BackerKit's system.
Not a staff member just another backer.

[eager flame]

You don’t need to put a disclaimer after messages by the way