#Batch image deletions don't respond or error in the web but Android app has no issues.

1 messages · Page 1 of 1 (latest)

outer cove
#

For the most part, i can operate and use immich without an issue. I have found if I remove a large amount of pictures in a large batch, pressing delete doesn't actually delete anything. Sometimes, I can also delete around 5-6 pictures before it stops and I have to refresh. Moving pictures to locked also seems to be ok.

The android app I don't have an issue with. Even with it connecting to the same place, I can delete move, lock, unlock without an issue using the app.

Just thought it was strange and if anyone has any similar experiences, let me know if you have found a fix for the web version.

summer vesselBOT
#

:wave: Hey @outer cove,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

tepid crypt
#

Are you using a reverse proxy?

outer cove
#

No, on the PC I go directly to the IP immich is installed on. I just updated to the most recent version released on TrueNAS. On my android, I use zerotier to access image. TrueNAS also has ZeroTier. It's not my android can connect to it from the outside. Same port just different IP and it works better than the web version. Unfortunately im at work atm so I don't have any logs to provide atm.

#

TrueNAS it's own computer while I use a separate desktop to get to it

tepid crypt
#

So you are connected to local port 2283? Thats where it’s not working?

outer cove
#

I'll have to check my local port. though TrueNAS I have it connecting to 30041. The Immich app works great on the android phone. I am not using Automatic URL Switching. That is off. But if it's best practice to turn it on I can. My main issue is regarding the web version so if I go to IP:30041 it loads immich and log in. The app only requires zerotier since i configured the app through that IP. Just some weird shenanigans on the web browser.