#"error loading image"

1 messages · Page 1 of 1 (latest)

fallow geyser
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"Error loading image"

Recently installed Immich using community-scripts Immich LXC script. Installation went without error but after uploading around 500 images, there are like 12 jpg images and an mp4 video that produce the error "Error loading image". This error occurs on thumbnail and opening.

The affected images and video appear to me similar in size and file naming convention to the ones that are working.

The problem occurs only in the web version, but, I think I read that the mobile version will use to local file if the server version fails which explains why it works on mobile, since the files have not been deleted yet.

I'll also point out that the data is stored on a ZFS mirror raid. I think I saw another post here where mounting could be an issue so I figured I'd throw this in here in case that's a potential problem (though it seems unlikely with my limited knowledge).

ruby reefBOT
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:wave: Hey @fallow geyser,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

severe isle
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Please reach out to the community script team for support. We do not support that install method

fallow geyser
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OK. Thanks for letting me know, Zeus.