#Problem with immich in proxmox server

1 messages · Page 1 of 1 (latest)

empty rainBOT
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:wave: Hey @swift fractal,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

still quail
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What's in the logs at /var/log/immich/

swift fractal
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lot of errors in web.log

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query failed

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ml.log seems ok

still quail
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I'm going to need to see actual errors

swift fractal
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for example

CleanShot_2026-02-12_at_21.30.49.png
still quail
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That doesn't seem too bad, just duplicates being rejected

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Anything else? Feel free to upload the entire log

swift fractal
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it looks like a permission problem

CleanShot_2026-02-12_at_21.32.40.png
still quail
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Any reason you can think of permissions on the folder/files would change?

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Is it on the network for instance

swift fractal
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I edited some folders permission on proxmox, without touching immich folder but maybe...

swift fractal
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do you know the initial permission of folder ?