#Web app unresponsive and empty despite contents, library folder lock icon

1 messages · Page 1 of 1 (latest)

frosty field
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OS: Debian 13
Kernel: 6.12.48+deb13-amd64
CPU: Intel i9-10920X
RAM: 64GB DDR4
GPU: NVIDIA GeForce RTX 3060 LHR

I recently checked on the Immich container I've been running (haven't touched it since installing) and I've noticed it's just not working right anymore. What gives? The webpage loads this big empty thing and I can't click anywhere, and the forwarded proxy I've got doesn't respond anymore. I noticed the folders inside the immich directory have some weird icons on them.

I've tried killing and restarting the containers, what can I do next?

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brisk bobcatBOT
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:wave: Hey @frosty field,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

frosty field
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docker compose logs immich-server rapidly returns this message over and over

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status says "healthy"

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Oh, updating looks to hjave fixed it