#Failed host lookup

1 messages · Page 1 of 1 (latest)

tame stump
#

Hello,
I freshly installed the version 2.4.1 in my NAS server.
The immich is set behind a reverse proxy with https (certifiacte from letsencrypt) to https://photo.mydomain.com I setup my router to serve dns name, as well as my public dns.
I followed the recommendations on the documentation page
The server perfectly communicate with my authentik server for user management.
I can success fully connect to the server using a web browser on a PC, in either local network or from outside.
on my phone (android), with the wifi unactive (ie. I'm outside the local network), I can connect to the server with a web browser as well as with the app using the https url.
BUT,
when the wifi activated, I am inside the local network... then the web browser works with the url; not the immich app. (and it work if I give the IP:port as address)
looking into the phone's log it write failed host lookup and also OS Error: No address associated with hostname.
that is strange; because the same device with the browser has no problem to find the server with the url (and immich app work when giving IP+port).

real sundialBOT
#

:wave: Hey @tame stump,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

true dagger
#

This sounds like an issue with your network/dns, not with Immich

tame stump
#

yes, I think so; but I cannot find exactly what...
web browsers works, the ping works... only the app seems to not find the hostname.

autumn idol
#

do you use any kind of split dns? I've had issues with IPv6, IPv6 responding a different thing than IPv4