#Problems with Storage Locations

1 messages · Page 1 of 1 (latest)

raw pollenBOT
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:wave: Hey @gray minnow,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

bleak wyvern
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What do you mean not working? How are you sure it's not? Or does that interface not show the number you're expecting?

gray minnow
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it's not showing the number im expecting

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and the folder on the other drive it's empty

bleak wyvern
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Did you recreate the container after changing the config?

gray minnow
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yes

bleak wyvern
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How did you do that?

gray minnow
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removing/erasing the container and remaking it?

bleak wyvern
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Docker compose up -d ?

gray minnow
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yes

bleak wyvern
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Can you share the compose file, env, and any relevant logs?

gray minnow
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yeah

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for the env i have a problem

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is that i cant see it

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i can modify it

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but i can't see it?