#Some thumbnails working on the web page but not the android app

1 messages · Page 1 of 1 (latest)

vague merlin
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Hi, I have an issue with the thumbnails for some images of my library not being displayed in the android mobile app. It works well from the same phone using the web browser. Not all images are impacted. but it's almost all images in an external library.
It used to work fine but not anymore.
I have these errors in the logs of the mobile app:
FlutterError - Catch all

Exception: Exception: Invalid image data
Library: image resource service
Context: Instance of 'ErrorDescription'```
---
```#0      _futurize (dart:ui/painting.dart:7991)
#1      ImageDescriptor.encoded (dart:ui/painting.dart:7785)
#2      instantiateImageCodecWithSize (dart:ui/painting.dart:2558)
#3      PaintingBinding.instantiateImageCodecWithSize (package:flutter/src/painting/binding.dart:147)
#4      RemoteImageRequest._decodeBuffer (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:164)
#5      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:32)
<asynchronous suspension>
#6      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:61)
<asynchronous suspension>
#7      ImageStreamCompleter.setImage (package:flutter/src/painting/image_stream.dart:724)
<asynchronous suspension>```

I've regenerated all the thumbnails twice already. Once with the existing webp setting and then with the jpeg settings. 
In both cases, it works perfectly in the browser, but still no thumbnails in the app with the exact same error message. 

I have the issue on multiple phones.

I don't see any error on the immich-server container logs.
For completeness but not sure why that would be relevant, I'm running immich using podman and quadlet files instead of the docker compose, the external library is using ZFS). 
Would you have any idea on how I can fix this or the proper way to raise a bug report to the dev team? 

Thanks for your help.
dense epochBOT
#

:wave: Hey @vague merlin,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

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