#Discarded duplicates are reappearing after 24 hours.

1 messages · Page 1 of 1 (latest)

nova badge
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Steps I Take:

  1. Use the "Remove Duplicates" tool.
  2. Select and discard duplicates → Process completes successfully.
  3. Permanently remove the discarded items from the bin.

The Problem:

  • The next day, the same photos are back in my library.
    - They reappear in the "Remove Duplicates" tool, but often in a different order/location.
  • It seems like a mobile sync might be re-uploading them.
  • If you look at the screenshot, the filename and the path don't match in the right-hand side image.

Question: Why is this happening, and how can I stop it?

Thanks in advance!

image.png
spare tokenBOT
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:wave: Hey @nova badge,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

cinder nova
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Mobile will always upload assets not found on the server. You have to delete them from your phone as well. If you are on Android, you might want to try the sync remote deletions option.

nova badge
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Thanks @cinder nova , yep, I'm using Android, is that option which is still experimental right? 🙂

cinder nova
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Yes, still experimental. Deletions are always a bit risky, but maybe this is worth it? Unless you can manually clean up the affected images somehow.