#Unresponsive UI

1 messages · Page 1 of 1 (latest)

formal gladeBOT
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:wave: Hey @steep mesa,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

steep mesa
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.env

You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

The location where your uploaded files are stored

UPLOAD_LOCATION=/mnt/raid10/immich-app/immich-data
THUMBS_LOCATION=/home/nas/Containers/data/immich/thumbs

DB_DATA_LOCATION=/home/nas/Containers/data/immich/postgres

The Immich version to use. You can pin this to a specific version like "v1.71.0"

IMMICH_VERSION=release

Connection secrets for postgres and typesense. You should change these to random passwords

DB_PASSWORD=[*********************]

The values below this line do not need to be changed

###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Environment Variables | Immich

To change environment variables, you must recreate the Immich containers.

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df -h
Filesystem Size Used Avail Use% Mounted on
/dev/nvme0n1p3 476G 108G 368G 23% /
devtmpfs 4.0M 0 4.0M 0% /dev
tmpfs 16G 5.0M 16G 1% /dev/shm
efivarfs 192K 39K 149K 21% /sys/firmware/efi/efivars
tmpfs 6.3G 2.5M 6.3G 1% /run
tmpfs 16G 44K 16G 1% /tmp
/dev/nvme0n1p3 476G 108G 368G 23% /home
/dev/nvme0n1p2 974M 534M 373M 59% /boot
/dev/nvme0n1p1 599M 20M 580M 4% /boot/efi
/dev/md0 11T 1.8T 8.6T 18% /mnt/raid10
tmpfs 3.2G 84K 3.2G 1% /run/user/42
tmpfs 3.2G 80K 3.2G 1% /run/user/1000