Moved some videos to one of my albums, tried to back them up, and the app isn't recognizing the new media
On the 'select albums' list, it only shows 1 media in that album, even though there are 3
Logs aren't showing anything in red
#App doesn't recognize new media in local albums
buoyant heron
ripe nacelleBOT
:wave: Hey @buoyant heron,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich 
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References
- Container Logs:
docker compose logsdocs - Container Status:
docker ps -adocs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
- :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
- :blue_square: read applicable release notes.
- :blue_square: reviewed the FAQs for known issues.
- :blue_square: reviewed Github for known issues.
- :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
- :blue_square: uploaded the relevant information (see below).
- :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -landdf -h). - The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
buoyant heron
I'm sorry but I'm not doing 2, 3 and 4, there's just waaaay too much stuff to go through and they're unorganized, I don't know if the issues are about my version or an older one.
About relevant information
- I don't think docker compose is relevant, the app has been running for months like this. If it is, let me know
- Are container logs relevant? Since it seems to be something wrong with my mobile app?
- I haven't really tried anything
- Android 15, One UI 7, Samsung S21 5G
- Storage... just albums? On the mobile side of things
- 2.1.0 everywhere
Yes, it's the same album, there's no two albums with the same name
